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System Downtime definition

System Downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes: (a) any Scheduled Downtime; (b) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR Voyix or its subcontractors or agents; (c) erroneous System monitoring, in which NCR Voyix establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (d) an Extreme Service Interruption Event; or (e) any System Downtime caused by Customer.
System Downtime subject to the SLA, means accumulated time during which the System is not available to the Company’s users or customers due to in-scope system or infrastructure failure and measured from the time the Company and/or its customers log a call with the selected bidder help desk of the failure or the failure is known to the selected bidder from the availability measurement tools to the time when the System is returned to proper operation. Any denial of service to the Company users and Company customers would also account as “System downtime”
System Downtime subject to the SLA, means accumulated time during which the System is not available to the ITPO‟s users or customers due to in-scope application failure, and measured from the time ITPO, vendors log a call with the bidder manpower support of the failure or the failure is known to the bidder from the availability measurement tools to the time when the System is returned to proper operation.

Examples of System Downtime in a sentence

  • Any downtime of the System which results from circumstances reasonably believed by NCR Voyix to pose a significant threat to the normal operation of the Hosting Web Site, the System or the Hosted NCR Voyix Software, or access to or integrity of Customer data (e.g., hacker or virus attack) shall not count as System Downtime (as defined below) under this Schedule 2.

  • System Downtime resulting from Unscheduled Maintenance will be included in the calculation of Availability.

  • Availability of Service during a Contracted Month <99.0% 2% <97.0% 5% <95.0% 10% Availability is calculated as: (a) the total number of minutes in a Contracted Month (minus the minutes of Planned System Downtime), minus (b) the total number of minutes of non-scheduled Downtime in a Contracted Month, divided by (c) the total number of minutes in a Contracted Month (minus the minutes of Planned System Downtime), with the resulting fraction expressed as a percentage.

  • Availability does not include Client- caused outages or disruptions, or System Downtime for Scheduled Maintenance.

  • Such Downtime is excluded from System Downtime where notice of Preventive Maintenance as specified in the following table is served upon the Customer and the Customer consents to the Preventive Maintenance being performed accordingly.


More Definitions of System Downtime

System Downtime means any interruption of access the System Availability Monitoring Mechanism. System Downtime specifically excludes: (a) any Scheduled Downtime; (b) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR Voyix or its subcontractors or agents; (c) erroneous System monitoring, in which NCR Voyix establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (d) an Extreme Service Interruption Event; or (e) any System Downtime caused by Customer.
System Downtime means accumulated time during which the System is totally inoperable within the Scheduled Operation Time.
System Downtime means the accumulated time during which the System is not performing in accordance with the Standard of Performance due to product failure measured from the time the Supplier is informed by phone of the product failure to the time when the System is returned to proper operation.
System Downtime means any interruption of access the System Availability Monitoring Mechanism. System Downtime specifically excludes: (a) any Scheduled Downtime; (b) inability to access the System resulting from failure in the internet backbone or networks not
System Downtime means the accumulated time during which the System is not operating in accordance with the Requirements Specification except for occasions where the failure is due to factors for which the Contractor is not responsible.
System Downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes (i) any Scheduled Downtime; (ii) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR or its subcontractors, licensors or agents; (iii) erroneous System monitoring, in which NCR establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (iv) an Extreme Service Interruption Event; or (v) any System Downtime caused by Customer.
System Downtime means the period of time during the Operating Hours of the System in a calendar month where the System is not operating in accordance with the Requirement Specifications except for occasions where the failure is due to factors for which the Authority is responsible or which are not due to the System supplied by the Supplier and shall not include the downtime after the Operating Hours.