Outage definition
Examples of Outage in a sentence
Company will promptly notify Customer of any Unplanned Outage (whether or not for system emergency), including a description of the Unplanned Outage and the estimated time until normal operations resume.
Availability is the percentage of time that SBCaaS is available per Customer (i.e., not experiencing an Outage) within a given Billing Month, as based upon recorded Outage time in associated Trouble Ticket(s).
For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer.
Proactive Outage Notification will be provided to Customers’ designated point of contact within 15 minutes from the start point of the Notification Period, as defined below.
Customer completes two steps in order to have an Outage qualify for an SLA credit.