Examples of TAM Services in a sentence
AvePoint’s further service documents apply additionally to detail specific standardized services, e.g. the documents for Quick Start Services at xxxxx://xxx.xxxxxxxx.xxx/license/quickstart.html or for Technical Account Management (TAM) Services at xxxxx://xxx.xxxxxxxx.xxx/license/emea-tam-services.html.
During the OSE, RSE or TAM Services term and for two years after termination or expiration thereof, customer will not directly or indirectly solicit, encourage or attempt to hire or engage any employee of NetScout to become employed by customer, or to become engaged as a contractor or subcontractor except through NetScout, without NetScout’s prior written consent.
A Technical Success Manager (“TAM”) will be assigned to deliver the TAM Services with a focus on enabling Customer to achieve continued success with the Services.
Unless otherwise agreed to by the parties, OSE and RSE Services may be renewed for additional terms upon payment of a the applicable fees, Customers purchasing TAM Services may convert to RSE or OSE Services, and Customers purchasing RSE Services may convert to OSE Services.
Fees for MasterCare and Gold Support, and TAM Services are set forth in the applicable NetScout quotation.
The Dedicated TAM Service is the assignment of a Red Hat resource dedicated to you for TAM Services.
OSE, RSE and TAM Services are an extension of MasterCare Support, therefore, customer must purchase and continuously maintain throughout the OSE, RSE or TAM Services term MasterCare Support coverage on all NetScout Products it has provisioned from NetScout or an authorized reseller or distributor of NetScout Products.
Unless otherwise agreed to by the parties in writing, the initial term for (a) MasterCare Support will be the number of months specified in NetScout's quote, (b) OSE Services will be 12 months commencing on the date the engineer arrives at customer's designated site, and (c) RSE and TAM Services will be 12 months commencing on the date that the account becomes active, or as agreed to by the parties.
The parties agree that the TAM assigned to Customer may be unavailable due to vacation or illness for an estimated five (5) weeks per year, and that during such outage the TAM Services described above will not be available.
NetScout will not be obligated to provide OSE, RSE or TAM Services if customer does not fulfill its payment obligations, or procure and continuously maintain MasterCare Support coverage on all NetScout Products owned or in the possession of customer.