Target Resolution means estimated amount of time to provide a work around or other resolution. SEVERITY LEVEL FAULT DESCRIPTION RESPONSE Target Resolution Severity 1 Production system is down, impacting all Prevalent applications. 1 hour 4 hours Severity 2 Ability to use the Application Services, but Company operation is severely restricted and no workaround exists. 4 hours 1 business day Severity 3 Ability to use the Application Services with faults that cause minor disruption to service. 1 business day ASAP

Target Resolution means the target timeframe within which The Supplier will endeavour to resolve the incident.

Examples of Target Resolution in a sentence

FY 2020 - 2021 Baseline Resolution Rate:Number of complaints partially or fully resolved divided by the total number of complaints received = Baseline Resolution Rate %FY 2022-2023 Target Resolution Rate %4.
Priority Description Response Target Resolution Target Critical Global Issues Business critical issues – impacting ability to perform mission Issues affecting multiple users unable to be productive 15 minutes 4 hours High Issues affecting individual or multiple users with no workaround available 1 hour 1 Business Day Medium Default priority assigned to all tickets.
Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is present in the Software.
If Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly.
Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors.

More Definitions of Target Resolution

Target Resolution means the elapsed time from the time Provider's technical support receives notification from the Client of an error until Provider provides a fix or a workaround, provided it has no adverse effect on the Service and a permanent fix is provided as soon as possible thereafter.

Target Resolution means the elapsed time from the time the Company receives notification from the BCCI of a problem until Company provides a fix or a workaround. Target resolution times are continuous hours and not business hours. If resolution to a problem is dependent upon receiving a patch or update from a third party software vendor, the Target Resolution period shall not include time waiting for delivery of such patch or update.

Target Resolution means the maximum amount of time the Supplier should take to provide a solution or work around to an incident.

Target Resolution means the ordinary resolution of Target Shareholders in respect of the reverse take-over and change of business of Target by way of the Arrangement to be considered at the Target Meeting substantially in the form set forth in Schedule C.

Target Resolution means the resolution to be proposed at the Target General Meeting for the purposes of, amongst other things, approving and implementing the Scheme, the Reduction, such amendments to the Articles of Association as the Buyer and the Target agree and such other matters as may be agreed between the Target and the Buyer and which will form part of the Scheme Document;

Target Resolution means the target time to attain a fully restored Cloud Service.

Target Resolution means the targeted elapsed time (which 5 Health will use commercially reasonable efforts to achieve) to provide a fix or workaround, as measured from the time 5 Health’s Help Desk receives notification of an incident.