Voice Quality definition

Voice Quality means the network’s ability in achieving an acceptable level of voice quality.

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Voice Quality. (No voice quality standards available for system design at this time) MINIMUM PLANS, PRODUCTS, FEATURES AND SERVICES: Voice transport, Call forwarding, Call waiting, Conference calling, Automatic call delivery to roaming customers, Voicemail, Caller ID, Display (text) messaging with notification, intersystem handoff with all adjacent Systems FRAUD CONTROL: Operator will ensure that all customary authentication hardware and software is incorporated into the network ------------------------------------------------------------------------------- CUSTOMER SERVICE STANDARDS Customer satisfaction rating: Operator must not underperform the median performance for the AirTouch System operating in the Toledo MSA by more than 10% in each of the following measures as determined in any Survey: (1) call clarity, (2) coverage, (3) service reliability, (4) ▇▇▇▇ timing and accuracy, (5) overall satisfaction and (6) willingness to switch carriers. Availability and responsiveness of customer service representatives: Calls to customer service are answered within an average of 30 seconds (Average Speed of Answer) or less. Customer service representatives must be available to respond to customer inquiries 24 hours per day, 7 days per week and 365 days per year. The average rate of abandoned calls to customer service must be less than 6% of calls received as measured on an annual basis. EXHIBIT C Form of Roaming Agreement INTERCARRIER ROAMER SERVICE AGREEMENT THIS AGREEMENT, dated as of the _____ day of_________, 1998, is entered into by and between New Par, a Delaware general partnership, on behalf of itself and itself and its subsidiaries and affiliates, (d/b/a AirTouch Cellular, sometimes referred to as "ATC", and ▇▇▇▇▇▇ Cellular of Sandusky, Inc., sometimes referred to as "▇▇▇▇▇▇", on behalf of themselves and those legal entities set forth in Appendix I, which is attached hereto and hereby incorporated herein. The entities listed in Appendix I as the "ATC Licensees and Permittees" are herein referred to collectively as the "ATC Markets" or individually as an "ATC Market". The entities listed in Appendix I as the "▇▇▇▇▇▇ Licensees and Permittees" are herein referred to collectively as the "▇▇▇▇▇▇ Markets" or individually as a "▇▇▇▇▇▇ Market". The ATC Markets and ▇▇▇▇▇▇ Markets may be generically referred to herein as "Markets" or the "Market". ATC and ▇▇▇▇▇▇ are sometimes herein referred to collectively as the "Parties" and individually as a "Party".

Voice Quality. (No voice quality standards available for system design at this time) MINIMUM PLANS, PRODUCTS, FEATURES AND SERVICES: Voice transport, Call forwarding, Call waiting, Conference calling, Automatic call delivery to roaming customers, Voicemail, Intersystem handoff with all adjacent Systems. FRAUD CONTROL Operator will use authenticatable subscriber and network equipment and will ensure that only authenticatable subscriber equipment is offered through the direct and indirect distribution channels controlled by Operator

Examples of Voice Quality in a sentence

• Trouble tickets, where the Service Outage cannot be verified with LightEdge's standard diagnostic procedures, do not count towards the Voice Quality SLA.

• Circuit issues outside of the core voice platform that result in Voice Quality issues do not count towards the Voice Quality SLA.

• If voice quality is degraded to a state where Users are unable to effectively leverage Service that would qualify for a Voice Quality SLA event.

• For purpose of the Voice Quality SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends.

• Voice Quality is a subjective measurement that may not be easily measureable by tools.

• Verizon’s VoIP Voice Quality SLA applies only if an end- user is using VoIP Service via Verizon’s Internet Dedicated Service or Private IP Service at a Customer location covered by Verizon VoIP Service.

• Verizon’s VoIP Voice Quality SLA applies only if an end-user is using VoIP Service via Verizon’s Internet Dedicated Service or Private IP Service at a Customer location covered by Verizon VoIP Service.

• Verizon’s VoIP Voice Quality SLA applies only if an end-user is using Business Connection via Verizon’s Internet Dedicated Service or Private IP Service at a Customer location covered by Business Connection.

• Service IP NetworkTM (AT&T ESInetTM) Definition(s) Voice Quality is a relative term that depends upon the receiver’s perception; fidelity of sound, recognition of speech or speaker; may be measured by Mean Opinion Score.

• A Selling Member must use its best efforts to qualify average Voice Quality of Service.

More Definitions of Voice Quality

Voice Quality. The system shall provide “toll quality” voice. Latency must not exceed 35 milliseconds in one direction. QOS must not require infrastructure upgrades. QOS should be provided in a simple manner, rather than requiring network upgrades and separate VLAN’s for voice and data. The cabling infrastructure of the facility is a Panduit certified Category 6 copper/fiberoptic based system, and the LAN hardware infrastructure is a VOIP certified, “Level 3”, ▇▇▇ switching network.