Warm Handoff definition
Examples of Warm Handoff in a sentence
The organization should develop protocol for when the staff member should facilitate a Warm Handoff to connect the caller with the resource directly.
Warm Handoff: Time-sensitive, Member-specific planning for Care-Managed Members or other Members identified by either the transferring or receiving entity to ensure continuity of service and care management functions.
Care Solace provides a monthly impact report including KPIs on total utilization, number of users, total communications, confirmed appointments, type of needs, anonymous searches, Warm Handoff referrals from staff, insurance pathways utilized for services, and the primary community-based mental health services that people are connecting with.
Administrators and designated users can access real-time data on community mental health and key performance indicators including: total utilization, number of users, total communications, confirmed appointments, type of needs, anonymous searches, Warm Handoff referrals from staff, insurance pathways utilized, and the primary community-based mental health services that people are connecting with.
Contractor shall support a Warm Handoff of a Member between levels or Episodes of Care.