Contract

Swydd Ddisgrifiad: Derbynnydd
Xxxx Rhaglen / Adran	Gwasanaethau i Ddygswyr
Prif Safle	Rhyl
Cyflog	£21,020.85 - £21,344.16 y flwyddyn Cymorth Busnes Graddfa 2, Pwynt 15-16
Y Math o Gontract	Parhaol
Telerau'r Contract	Llawn Amser Dydd Llun – Dydd Iau 08:30yb – 17:00yp Dydd Gwener 08:30yb – 16:30yp Dydd Iau yn ystod y tymor – 12:30yp – 9:00yh ar gyfer dosbarthiadau nos / taliadau (xxx yn ail wythnos)
Yn atebol i	Rheolwr Gwasanaethau i Ddysgwyr CL
Pwrpas y Swydd
Fel Derbynnydd byddwch yn cyflwyno profiad gwasanaeth cwsmeriaid cyfeillgar ac addysgiadol i bawb yn y coleg. Bydd gennych y sgiliau i feithrin perthynas â'n dysgwyr, ymwelwyr a staff i sefydlu eu hanghenion yn gyflym er mwyn rhoi'r wybodaeth gywir iddynt. Mae ein Derbynyddion yn adlewyrchu Ein Gwerthoedd ym mhopeth a wnânt.
Prif Ddyletswyddau a Chyfrifoldebau
1. Ymgymryd â dyletswyddau cyffredinol derbynfa, gan gynnwys: • Cyfarch a derbyn ymwelwyr • Xxxxx gydag ymholiadau cyffredinol ac ariannol gan aelodau o’r cyhoedd, gan staff a myfyrwyr y Coleg gan gynnwys ymholiadau lleoliad ystafell a sesiwn • Gwneud a derbyn galwadau ffôn • Cymryd negeseuon • Gyrru a derbyn ffacsys a chwblhau cofnodion ffacs wrth eu gyrru a’u derbyn • Cysylltu â staff ar systemau cyfathrebu mewnol • Cyfeirio ymwelwyr neu drefnu iddynt gael eu hebrwng i ran arall o’r Coleg • Dilyn gweithdrefnau diogelwch safonol y Coleg • Cadw cofnodion ymwelwyr • Cadw ardal y dderbynfa’n daclus a thwt • Cadw ffynonellau cyffredinol o wybodaeth a ddefnyddir yn y dderbynfa • Cynnal a chadw a diweddaru llawlyfr y dderbynfa 2. Gweithredu switsfwrdd y Coleg 3. Cefnogi prosesau gweinyddol ar gyfer dosbarthiadau dydd a nos i gynnwys cysylltu gyda chydlynwyr canolfannau mewn ysgolion lleol, gweinyddu rhestri cyfweld a chysylltu â staff i gasglu myfyrwyr o’r dderbynfa. 4. Derbyn a chofnodi ffioedd cofrestru. Bydd y dyletswyddau yma’n cynnwys gweithredu til arian, dulliau talu cysylltiedig gan gynnwys dosbarthu derbynebau.

5. Cysylltu â darparwyr tacsi i drefnu trafnidiaeth os bydd achos o argyfwng, neu pan fo myfyrwyr wedi gweithio’n hwyrach nag amseroedd arferol trafnidiaeth y Xxxxx. 6. Cofnodi eiddo coll a gyflwynir yn y Dderbynfa. 7. Dosbarthu ffurflenni amrywiol, e.e. Ffurflenni Eithrio Treth Cyngor, Ffurflenni Cais Pas Bws, Ffurflenni Adrodd Damwain, Ffurflenni Hawlio Teithio a Thâl. 8. Dyletswyddau ystafell xxxx gan gynnwys cynorthwyo i agor a pharatoi post i’w yrru xxxxx. 9. Cynorthwyo gyda dyletswyddau gweinyddol cyffredinol gan gynnwys cynnal a chadw data-basau, gairbrosesu dogfennau amrywiol gan gynnwys teipio cyffredinol fel fo angen. 10. Ymgymryd â dyletswyddau ffeilio cyffredinol. 11. Sicrhau fod gwasanaeth blaen tŷ proffesiynol yn cael ei ddarparu. 12. Gweithio’n hyblyg fel rhan o Dîm Gweinyddol Coleg y Rhos er mwyn gweithio’n lle rhywun arall pan fo angen. 13. Cymryd rhan yng ngwelliannau ansawdd. 14. Cyfrannu i Weithdrefnau Sicrwydd Ansawdd y Coleg ar gyfer gwelliant parhaus o swyddogaeth Derbynfa a Gweinyddol Coleg y Rhyl. 15. Cymryd rhan yn natblygiad a hyfforddiant staff yn gysylltiedig i’r swydd fel y cyfarwyddwyd gan Dîm Rheoli’r Rhyl. 16. Ymgymryd ag unrhyw ddyletswyddau gan xxxx Gyfarwyddwraig.
Manyleb Deiliad y Swydd	Hanfodol	Dymunol	Dull Asesu
Cymwysterau
Lefel 2 neu gymhwyster cyfatebol	X		Application form / Interview
Cymhwyster Lefel 2 Gweinyddu Busnes		X	Application form / Interview
Cymhwyster Cymorth Cyntaf		X	Ffurflen Gais / Cyfweliad
Gwybodaeth a Phrofiad
Profiad Gwaith perthnasol mewn gwasanaeth cwsmeriaid		X	Application form / Interview
Y gallu i allu defnyddio switsfwrdd		X	Ffurflen Gais / Cyfweliad
Y gallu i ddefnyddio til arian		X	Ffurflen Gais / Cyfweliad
Sgiliau a Phriodweddau

Ymdriniaeth hyblyg, gadarnhaol a brwdfrydig at xxxxx xxxx’r gallu i dynnu ‘mlaen gyda phobl ar xxx xxxxx	X		Ffurflen Gais / Cyfweliad
Sgiliau cyfathrebu ardderchog	X		Ffurflen Gais / Cyfweliad
Sgiliau cyfrifiadurol a’r gallu i ddefnyddio Cymwysiadau Microsoft	X		Ffurflen Gais / Cyfweliad
Y gallu i beidio â cholli’xx xxxxx o xxx bwysau	X		Ffurflen Gais / Cyfweliad
Proffesiynol ym mhob agwedd o’r swydd	X		Ffurflen Gais / Cyfweliad
Sgiliau gweinyddol cyffredinol da, sgiliau rheoli amser a’r gallu i flaenoriaethu tasgau	X		Ffurflen Gais / Cyfweliad
Sgiliau gwasanaeth cwsmer ardderchog	X		Ffurflen Gais / Cyfweliad
Gofynion Ychwanegol
Y gallu i deithio'n unol â gofynion y swydd	X		Ffurflen Gais / Cyfweliad
Sgiliau Cymraeg
Ceir manylion llawn am lefelau sgiliau Cymraeg yn: xxxxx://xxx.xxxx.xx.xx/xx/xxxx
Dealltwriaeth o'r Gymraeg	Uwch		Cyfweliad
Yn siarad Cymraeg	Uwch		Cyfweliad
Llythrennedd Cymraeg	Uwch		Cyfweliad
Noder os gwelwch yn dda - fe roddir ystyriaeth i ymgeiswyr sy’n nodi eu bod o fewn 1 lefel i fodloni’r gofyniad sgiliau Cymraeg gofynnol ar gyfer y swydd ar yr xxxx y byddai unrhyw gynnig o gyflogaeth yn cynnwys cytundeb cytundebol i ddatblygu eu Sgiliau Cymraeg.
Gofynion Gorfodol
Mae'r Grŵp wedi ymrwymo i ddiogelu ac amddiffyn Iechyd a Lles plant, pobl ifanc ac oedolion agored i niwed. Yn unol â Deddf Adsefydlu Troseddwyr 1974, bydd gofyn i unigolion gael gwiriad manwl gan y Gwasanaeth Datgelu a Gwahardd i gadarnhau eu bod yn addas i weithio mewn amgylchedd addysgol. Bydd tystysgrifau GDG trwy wasanaeth diweddaru'r GDG yn cael eu derbyn yn unol â'r canllawiau a geir yn - xxxxx://xxx.xxx.xx/xxx-xxxxxx-xxxxxxx. O xxx xxxxx 8 Deddf Mewnfudo a Lloches 1986, mae'n ofyniad cyfreithiol ar unigolion i ddarparu tystiolaeth ddogfennol sy'n cadarnhau bod ganddynt hawl i weithio yn y Deyrnas Unedig.
Crynodeb o'r Telerau a'r Amodau
Oriau Gwaith	37 awr yr wythnos
Wythnos Waith	52 o wythnosau'r flwyddyn
Gwyliau Blynyddol	• 28 diwrnod y flwyddyn, yn codi i 32 diwrnod ar ôl pum mlynedd lawn o wasanaeth di-dor (01 Medi i 31 Awst). • Yr xxxx wyliau cyhoeddus arferol, i'w pennu'n flynyddol.

	• Hyd at 5 diwrnod effeithlonrwydd / diwrnod y trefnwyd i'r safle fod ar xxx xxx blwyddyn, i'w pennu'n flynyddol. • Bydd gan y rhai ar gontractau Rhan-amser hawl pro rata i'r hyn a nodir uchod. • Bydd gan y rhai ar gontractau Amser Tymor hawl pro rata i'r hyn a nodir uchod a delir fel rhan o'r cyflog blynyddol.
Pensiwn	Cynllun Pensiwn Llywodraeth Leol (xxxxx://xxx.xxxxxxxxxx.xxx/)
Teithio	Caiff y trefniadau ar gyfer ad-dalu treuliau i aelodau staff sy'n mynd i gostau ychwanegol wrth wneud gwaith swyddogol i Grŵp Llandrillo Menai eu hegluro yn y Polisi Teithio, Cynhaliaeth ac Adleoli. Yn dilyn eu penodiad, bydd gofyn i ymgeiswyr llwyddiannus gwblhau Ffurflen Asesu Gyrwyr ar gyfer Sgrinio Iechyd (os yw'n berthnasol). I gadarnhau bod ganddynt yswiriant at "Ddibenion Busnes", mae'n rhaid i xxx gweithiwr sy'n hawlio treuliau am ddefnyddio eu ceir personol gyflwyno copïau o'u tystysgrifau yswiriant i Adran Gyllid y Grŵp xxx blwyddyn.
Sgrinio Iechyd	Bydd gofyn i ymgeiswyr llwyddiannus gwblhau holiadur iechyd ac efallai y bydd gofyn iddynt gael archwiliad meddygol.

Job description: Receptionist
Programme area / Department	Learner Services
Main site	Rhyl
Salary	£21,020.85 - £21,344.16 per annum Business Support Scale 2 Points 15-16
Contract type	Permanent
Contract terms	Full Time Monday – Thursday 08:30am – 5:00pm Friday 08:30 – 4:30pm Thursday during term time 12:30pm – 9:00pm to cover evening classes / payments (alternating weeks)
Reporting to	Learner Services CL
Job purpose
As a Receptionist you will deliver a friendly and informative customer service experience to all at the college. You will have the skills to build rapport with our learners, visitors and staff to establish their needs quickly in order to provide them with correct information. Our Receptionists reflect Our Values in everything they do.
Main duties and responsibilities
1. Undertake general reception duties to include: • Greeting and receiving visitors • Dealing with general and financial enquiries from members of the public, College staff and students including room and session location queries • Making and receiving telephone calls • Taking messages • Sending and receiving faxes and completing incoming and outgoing fax records • Contacting staff on internal communications systems • Routing visitors or arranging for them to be escorted to another part of the College • Following standard College security procedures • Keeping visitors’ records • Maintaining the reception area so that it is always neat and tidy • Maintaining general sources of information used in the reception • Maintaining and updating reception handbook 2. Operate the College switchboard 3. Support admission processes for both day and evening classes to include linking with co-ordinators of centres at local schools, administering interview lists and contacting staff to collect students from reception. 4. Receive and record course registration fees. These duties will also include operating a cash till, associated payment methods and issuing receipts. 5. Contact taxi providers to arrange transport in cases of emergencies, or when students may have to work beyond normal College transport times.

6. Record lost property handed into Reception. 7. Issue various forms, e.g., Council Tax Exemption Forms, Xxxx Pass Application Forms, Accident Report Forms, Travel and Pay Claim Forms. 8. Post room duties to include assisting in opening and preparing outgoing mail. 9. Assist with general administrative duties including maintaining databases, word processing various documents including general typing as requested. 10. Undertake general filing duties. 11. Ensure that a professional front of house service is provided. 12. Work flexibly as part of the Rhyl College Administration Team in order to provide cover as and when required. 13. Participate in quality improvements. 14. Contribute to the College Quality Assurance Procedures for the continuous improvement of the Reception and Administrative function of Rhyl College. 15. Participate in staff development and training in relation to job role as directed by the Rhos Management Team. 16. Perform any other duties as required by your line manager.
Person specification	Essential	Desirable	Assessment method
Qualifications
Level 2 or equivalent qualification	X		Application form / Interview
Level 2 Business Administration qualification		X	Application form / Interview
First Aid Qualification		X	Application form / Interview
Knowledge and experience
Relevant work experience in customer service		X	Application form / Interview
Ability to operate a switchboard		X	Application form / Interview
Ability to operate a cash till		X	Application form / Interview
Skills and attributes
A flexible, positive and enthusiastic approach to work with the ability to get on with people at all levels	X		Application form / Interview
Excellent communication skills	X		Application form / Interview
Computer skills and the ability to use Microsoft Applications	X		Application form / Interview

Ability to stay calm under pressure	X		Application form / Interview
Professional in all aspects of the post	X		Application form / Interview
Excellent general administrative skills, time management and ability to prioritise tasks	X		Application form / Interview
Excellent customer service skills	X		Application form / Interview
Additional requirements
Able to travel as required to fulfil the requirements of the role	X		Application form / Interview
Welsh language skills
Full details of the Welsh skill levels can be found at: xxxxx://xxx.xxxx.xx.xx/xxxx
Welsh Understanding	Advanced		Interview
Welsh Speaking	Advanced		Interview
Welsh Literacy	Advanced		Interview
Please note: consideration will be given to applicants who indicate that they are within 1 level of meeting the required Welsh skills requirement for the post on the proviso that any offer of employment would include a contractual agreement to develop their Welsh Skills.
Mandatory requirements
The Grŵp is committed to Safeguarding and protecting the Health and Welfare of children, young people and vulnerable adults. Individuals will be required to complete an Enhanced Disclosure with the Disclosure and Barring Service in accordance with the Rehabilitation of Offenders Act 1974 to ascertain their suitability to work in an educational environment. DBS certificates via the DBS update subscription service will be accepted in accordance with guidance provided - xxxxx://xxx.xxx.xx/xxx-xxxxxx-xxxxxxx. Under section 8 of the Asylum and Immigration Act 1986 individuals are required by law to provide documentary evidence confirming their eligibility to work in the United Kingdom.
Summary of the terms and conditions
Working hours	37 hours per week
Working weeks	52 weeks per year
Annual leave	• 28 days leave per annum, rising to 32 days after 5 full holiday years’ continuous service (01 September to 31 August). • All normally observed public holidays, determined annually. • Up to 5 days efficiency closure days per annum, determined annually. • Part Time contracts will receive a pro rata entitlement to the above. • Term Time contracts will receive a pro rata entitlement to the above paid as part of annual salary.
Pension	Local Government Pension Scheme (xxxxx://xxx.xxxxxxxxxx.xxx/)
Travel	Arrangements to reimburse employees who incur additional expense whilst carrying out their official duties on behalf of the Grŵp is outlined in the Travel, Subsistence and Relocation policy. Successful applicants will be required to complete a Drivers Assessment Form for Health screening upon appointment (if applicable). Copies of insurance

	certificates must be provided to the Grŵp Finance department on an annual basis by all employees claiming mileage expenses for using their own car to confirm that “Business Use” insurance is in place.
Health screening	Successful applicants will be required to complete a health questionnaire and may be asked to attend a medical.