Contract
Swyddog Cefnogaeth Pendesg Cyfeirnod y swydd: BIBT00052W3CWE Lleoliad:Rhuthun ac Y Rhyl Cyflog: Gradd 5, £21,695 - £23,953 Oriau: 37 y wythnos Contract: Cyfnod Penodol tan 01/11/2022 Swydd Fewnol / Allanol |
Xxx xxx ein adran TGCh gyfle gyrfaol cyffrous sydd ar gael. Rydym yn chwilio am rywun a fyddai'n mwynhau gweithio mewn xxx cyfeillgar a rhagweithiol, ac sy'n awyddus i ddatblygu eu gyrfa. Byddwch yn darparu cwsmeriaid gyda chyngor arbenigol a chymorth, yn ogystal â ymgysylltu â thechnolegau newydd a datblygol i sicrhau bod ein cyngor yn fodern ac yn xxxxx yn y byd technoleg. Mae Cyngor Sir Ddinbych yn gyflogwr sydd â diddordeb brwd yn xxxx datblygiad parhaus, gyda cydbwysedd gwaith-bywyd rhagorol ac sy'n gwobrwyo xxxx weithwyr gydag ystod o fudd-daliadau fel gostyngiadau mewn siopau, darpariaeth gwyliau hael, gweithio hyblyg a llawer mwy. Penodiad yn amodol ar eirdaon boddhaol Os oes gennych ddiddordeb yn y swydd wag hon, gwnewch gais ar-lein trwy ein gwefan xxx.xxxxxxxxxxx.xxx.xx Am ddulliau eraill o wneud cais, cysylltwch â’r Adran Gwasanaethau Cwsmeriaid ar 01824 706100. Rhaid i ymgeiswyr gwblhau ein ffurflen gais i gael ei ystyried. Mae’n ddrwg gennym nad ydym yn gallu ateb pob cais. Os nad ydych wedi derbyn ateb o fewn tair wythnos i’r dyddiad cau, dylech gymryd yn ganiataol nad ydych wedi cyrraedd y rhestr fer am gyfweliad. Dyddiad Cau: 09 Mehefin 2022 |
Mae Cyngor Sir Ddinbych yn ymroddedig i Gyfle Cyfartal a’i Safonau Iaith Gymraeg. Rydym yn croesawu ceisiadau yn y Gymraeg. Sylwch na fydd unrhyw ffurflenni cais a dderbynnir yn y Gymraeg yn cael eu trin yn llai ffafriol na ffurflenni cais a gyflwynwyd yn Saesneg. |
Desktop Support Officer Job reference: BIBT00052W3CWE Location: Ruthin & Rhyl Salary: Grade 5, £21,695 - £23,953 Hours: 37 per week Contract: Fixed Term until 01/11/2022 External / Internal vacancy |
Our award winning ICT department have an exciting career opportunity available. We’re looking for someone who would enjoy working in a friendly and proactive team, and who is keen to progress their career. You will be providing customers with expert advice and hands on assistance, as well as actively working to engage with new and emerging technologies to ensure our council is modern and tech-savvy. With Denbighshire Council, you will have an employer with a keen interest in your continuing development, with excellent work- life balance ethics in place, and who rewards all employees with a range of benefits such as discounts at retailers, generous holiday provision, flexible working, and much more. Appointment subject to satisfactory references For an informal discussion relating to the post, contact Xxxx Xxxxxxxxx, Principal Technical Support Manager on 01824 706402, e-mail xxxx.xxxxxxxxx@xxxxxxxxxxxx.xxx.xx If you are interested in this vacancy, please apply on-line via the website xxx.xxxxxxxxxxxx.xxx.xx. For alternative methods of applying please contact Customer Services on 01824 706101. Candidates must complete our application form to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview. Closing Date: 09 June 2022 |
Denbighshire County Council is committed to Equal Opportunities and its Welsh Language Standards. We welcome applications in the Welsh Language and application forms received in the Welsh Language will not be treated less favourably than an application form submitted in English. |
CYNGOR SIR DDINBYCH SWYDD-DDISGRIFIAD | |
Teitl y Swydd: | Swyddog Cefnogaeth Pendesg |
Graddfa: | Grâdd 5 |
Gwasanaeth: | Trawsnewid Busnes a TGCh |
Xxxx Gwasanaeth: | TGCh |
Yn atebol i: | Rheolwr Pendesg |
Rhif ID y Swydd/Dyddiad Cyhoeddi: | Mai 2018 |
Pwrpas y Swydd | |
• Rhoi cefnogaeth dechnegol lefel 1af ac 2il lefel a dangos ymwybyddiaeth dechnegol sylfaenol o isadeiledd TGCh CSDd. • Ffurfweddu, gosod dyfeisiau pendesg (cyfrifiaduron, gliniaduron a thabledi) a pherifferolion ac arddangos sgiliau diagnostig yn unol â pholisïau/strategaethau TGCh corfforaethol y Cyngor. • Darparu gwasanaeth cefnogaeth dechnegol effeithlon ar gyfer y Cytundebau Lefel Gwasanaeth TGCh, yn unol â safonau a strategaethau TGCh corfforaethol ac arddangos ymwybyddiaeth sylfaenol o ddarpariaeth Gwasanaethau TGCh a gofynion busnes. | |
Prif Atebolrwydd a Chyfrifoldebau | |
• Cynghori a chefnogi’r xxxx gwsmeriaid gyda’u hymholiadau technegol/problemau gyda gweithrediad(data a llais) rhwydweithiau, mynediad i systemau a'r defnydd o ddyfeisiau pendesg er mwyn sicrhau y darperir y lefelau gwasanaeth gorau. • Gan ddefnyddio offeryn Rheoli Gwasanaethau TG TGCh, dilyn prosesau a gweithdrefnau ar gyfer Rheoli Digwyddiadau, Cyflawni Cais (Newidiadau Safonol), Rheoli Gwybodaeth, Rheoli Asedau a Rheoli Problem y cytunwyd arnynt. • Cynnal a gweinyddu'r feddalwedd a drwyddedwyd yn gyfreithiol yn yr Awdurdod yn unol â phrosesau rheoli trwyddedau TGCh. • Gosod a ffurfweddu dyfeisiau pendesg gan ddefnyddio delweddau a gymeradwywyd, cleientiaid pendesg a meddalwedd trwyddedig gan ddefnyddio pecyn Rheoli Pendesg TGCh. • Sicrhau bod xxxx wasanaethau TGCh yr Awdurdod yn adlewyrchu datblygiadau newydd a chyfredol mewn technoleg, trwy barhau i fod yn rhagweithiol. | |
• Datrys yr xxxx broblemau cyfathrebu llais a data yn y Sir, a’u cyfeirio at unigolion uwch yn y modd cywir pan fo angen. |
• Rheoli a chwblhau llwythi gwaith yn rhagweithiol o fewn y graddfeydd amser y cytunwyd arnynt, a hynny mewn modd broffesiynol. |
Adnoddau/Offer/Deunydd |
Gliniadur, Ffôn symudol neu ffôn clyfar, Offer, cof bach USB a defnydd o Faniau TGCh ar y cyd. |
Goruchwylio/Rheoli Pobl |
Darparu cyngor i Swyddogion Cefnogaeth Pendesg Iau pan fo'r angen. |
Gwybodaeth, Sgiliau, Hyfforddiant a Phrofiad |
5 TGAU Gradd A i C gan gynnwys TGCh, neu gymwysterau lefel gyfatebol (ee NVQ Lefel 2 mewn TGCh), a phrofiad mewn rôl cymorth technegol. Profiad blaenorol mewn Cefnogaeth TGCh Lefel 1af - • Ymwybyddiaeth technegol • Sgiliau diagnostig Sgiliau Rhyngbersonol - • Sgiliau Gofal Cwsmer • Sgiliau Teleffoni • Sgiliau Cyfathrebu • Gwrando Gweithredol Mae CompTIA A+ neu CompTIA N+ neu cyfwerth |
Amodau Gwaith Arbennig |
Cludo offer a chodi a symud yn gorfforol. |
Gwiriadau Cyflogaeth/Gofynion Penodol |
Y gall i deithio a chyfarpar thrafnidiaeth |
Gweledigaeth/Cyd-destun |
• Mae’r swydd yn darparu cefnogaeth i gynnal effeithlonrwydd ac effeithiolrwydd yr Awdurdod trwy ddarparu cymorth dechnegol ym mhob xxxx gweithrediad, gweinyddiaeth a rheolaeth gyfrifiadurol. • Mae'r swydd yn cynnwys cyfathrebu helaeth gyda chwsmeriaid ar xxx xxxxx, er mwyn sicrhau bod yr xxxx wasanaethau TGCh yn cael eu darparu yn gyflym ac yn broffesiynol. |
MANYLION AM YR UNIGOLYN CYNGOR SIR DDINBYCH | |||
Mae'r Manylion yn nodi'r sgiliau, yr wybodaeth a'r profiad a ystyrir yn hanfodol er mwyn ymgymryd â dyletswyddau'r swydd yn effeithiol. Caiff ei defnyddio wrth lunio rhestr fer ac ar gyfer y broses o gyfweld am y swydd hon. Dylech ddangos ar xxxx ffurflen gais sut rydych yn bodloni'r meini prawf hyn. Dim ond os ydych yn bodloni pob un o’r meini prawf hanfodol (â’r meini prawf dymunol os yn berthnasol) y byddwch yn cael xxxx cynnwys ar y rhestr fer. | |||
Post Title: | Swyddog Cefnogaeth Pendesg | ||
Gwasanaeth | Trawsnewid Busnes a TGCh | ||
Graddfa: | Grâdd 5 | ||
MEINI PRAWF | HANFODOL | DYMUNOL | DULL ASESU Ffurflen Gais / Cyfweliad / Cyflwyniad / Geirda ayb |
1. ADDYSG A CHYMWYSTERAU | 5 TGAU Gradd A i C yn cynnwys TGCh, neu gymwysterau lefel gyfatebol. CompTIA’s A+ neu N+ neu cyfwerth | HNC / HND mewn TGCh Dadansoddwr Desg Gwasanaeth | Ffurflen Gais |
2. PROFIAD PERTHNASOL | Profiad technegol ymarferol gyda'r technolegau perthnasol isod • Anti-Virus • Datrys problemau Windows OS • Sgiliau cynnal PC cyfluniad • Ffurfweddiad ê- xxxx • Ffurfweddiad printio • Swyddfa MS | Ffurflen Gais Cyfweliad | |
Profiad mewn rôl cymorth technegol | |||
Gwrthfirws | Sgiliau AD | Ffurflen Gais | |
Datrys problemau Windows OS Sgiliau cefnogi CP | Outlook Atebion Rheoli Pendesg | Cyfweliad | |
3. GWYBODAETH A SGILIAU CYSYLLTIEDIG Â’R SWYDD | Cyflunio E-xxxx Cyflunio argraffydd MS Office | Atebion Rheoli Pendesg (SCCM) Rheoli Dyfais | |
Sgiliau cyfathrebu cyffredinol ardderchog | |||
Yn gweithio'n dda mewn xxx | |||
Xxxxx cynllunio a threfnu llwyth gwaith ei hun | |||
Defnyddio xxxxxx xx hunan i ddatrys problemau | |||
4. RHINWEDDAU PERSONOL | Hunan-gymhellol a brwdfrydig | Ffurflen Gais Cyfweliad | |
Meddwl yn greadigol gydag athroniaeth "gallu gwneud" | |||
Ymrwymiad personol | |||
Gallu blaenoriaethu gwaith a chwrdd â therfynau amser | |||
Rhinweddau Gwasanaeth Cwsmer Da |
5. GOFYNION ERAILL | Empathi tuag at yr Iaith Gymraeg Y gall i deithio a defnydd trafnidiaeth | Trwydded Gyrru llawn y DU | Ffurflen Gais Cyfweliad |
DENBIGHSHIRE COUNTY COUNCIL JOB DESCRIPTION | |
Job Title: | Desktop Support Officer |
Grade: | Grade 5 |
Service: | Business Transformation & ICT |
Service Area: | ICT |
Responsible to: | Service Desk Manager |
Job ID Number / Date Issued: | May 2018 |
Job Purpose | |
• To provide 1st and 2nd level technical support and demonstrate a basic generalised technical awareness of DCC’s ICT infrastructure. • Configure, install desktop devices (PCs, Laptops and Tablets) and peripherals and demonstrate diagnostic skills in line with the Council’s corporate ICT policies/strategies. • To provide an efficient technical support service as per ICT’s Service Level Agreements, in accordance with corporate ICT standards and strategies and demonstrate a basic awareness of ICT Service provision and Business requirements. | |
Principal Accountabilities and Responsibilities | |
• Advise and support all customers with their technical queries/problems encountered with network (data and voice) connectivity, systems access and use of desktop devices to ensure optimum service levels are provided. • Using ICT’s IT Service Management tool, follow agreed processes and procedures for Incident Management, Request Fulfilment (Standard Changes), Knowledge Management, Asset Management and Problem Management. | |
• Maintain and administer legally licensed software within the Authority in line with ICT’s license management processes. • Install and configure desktop devices using approved images, desktop clients and licensed software using ICT’s Desktop Management tool. • Ensure that the Authority's ICT service reflects new and current developments in technology, by continuing to be pro-active. • Troubleshoot all voice and data communication issues within the County and escalate when required in the correct manner. • Proactively, manage and complete workloads within agreed time scales in a professional manner. |
Resources/Equipment/Material |
Laptop, Mobile or Smartphone, Toolkit, USB pen drive and shared use of the ICT Vans. |
Supervision/Management of People |
Provide advice to junior DSOs when required. |
Knowledge, Skills, Training and Experience |
5 GCSE’s Grade A to C including ICT, or equivalent level qualifications (e.g. NVQ Level 2 in ICT), and experience in a technical support role. Previous experience in 1st Level ICT Support • Technical awareness • Diagnostic skills Interpersonal Skills - • Customer Care Skills • Telephony Skills • Communication Skills • Active Listening CompTIA A+ or CompTIA N+ or equivalent |
Special Working Conditions |
Transporting Equipment and Manual Handling. |
Employment Checks/ Specific Requirements |
The ability to travel and transport equipment |
Vision/Context |
• The position provides support in sustaining the efficiency and effectiveness of the Authority by providing technical assistance in all areas of computer implementation, administration and management. • The position involves extensive communication with customers on all levels, to ensure that all ICT services are provided quickly and professionally. |
DENBIGHSHIRE COUNTY COUNCIL PERSON SPECIFICATION | |||
The Person Specification sets out the skills, knowledge and experience that are considered to be necessary to carry out the duties of the post effectively. It will be used in the shortlisting and interview process for this post. You should demonstrate on your application form how you meet these criteria as you will only be shortlisted if you meet all of the essential criteria (and desirable criteria where applicable). | |||
Post Title: | Desktop Support Officer | ||
Service | Business Transformation & ICT | ||
Grade: | Grade 5 | ||
CRITERIA | ESSENTIAL | DESIRABLE | METHOD OF ASSESSMENT Application Form / Interview / Presentation / References etc |
1. EDUCATION & QUALIFICATIONS | 5 GCSE’s Grade A to C including ICT, or equivalent level qualifications | HNC/HND in ICT Service Desk Analyst (SDI) | Application Form |
CompTIA’s A+ or N+ or equivalent | |||
2. RELEVANT EXPERIENCE | Hands on technical experience with the relevant technologies below: | Application Form Interview | |
• Anti-Virus • Windows OS troubleshooting | |||
• PC support skills • E-mail configuration • Printer configuration • MS Office | |||
Experience in a technical support role | |||
3. JOB RELATED KNOWLEDGE & SKILLS | Excellent all round communication skills Works well within a team | AD skills Outlook Desktop Management Solutions | Application Form Interview |
Ability to effectively prioritise work to meet deadlines Uses own initiative to solve problems | Desktop Management solutions (SCCM) Device Control | ||
4. PERSONAL QUALITIES | Self-Motivated and enthusiastic | Application Form Interview | |
Creative thinker with a “can do” philosophy | |||
Good Customer Service Qualities | |||
5. OTHER REQUIREMENTS | Empathy towards the Welsh Language | Fluent in Welsh Language | Application Form Interview |
Ability to travel and transport equipment |