Contract

Swydd Ddisgrifiad: Cydlynydd Gwasanaethau Cymorth TGCh y Grŵp
Xxxx Rhaglen / Adran	Gwasanaethau Corfforaethol, TGCh
Prif Safle	Llandrillo-yn-Rhos gan deithio i gampysau yn ôl y galw
Cyflog	£25,569 i £27,747 y flwyddyn Cefnogi Busnes Gradd 5 Pwyntiau 25 - 28
Y Math o Gontract	Parhaol
Telerau'r Contract	Llawn Amser
Yn atebol i	Dirprwy Gyfarwyddwr Gwasanaethau TGCh
Pwrpas y Swydd
Bod yn aelod rhagweithiol o'r Xxx Gwasanaethau TGCh, yn gyfrifol am nodi ceisiadau gwasanaeth cychwynnol a dyrannu gwaith yn y ffordd fwyaf effeithiol ledled Xxx Cymorth y Gwasanaethau TGCh gan sicrhau bod gwasanaeth amserol a rhagorol yn cael ei ddarparu ar draws xxxx safleoedd y Grŵp.
Prif Ddyletswyddau a Chyfrifoldebau
1. Yn gyfrifol am gydlynu cymorth TGCh ledled y Grŵp gan gynnwys ar y ddesg gymorth, drwy e-xxxx, dros y ffôn neu wyneb yn wyneb, gan ddyrannu gwaith i staff TGCh eraill neu ddatrys yn uniongyrchol. 2. Gweithio gyda'r Cyfarwyddwr/Dirprwy Gyfarwyddwr TGCh i gydlynu ac ymdrin â gweinyddu'r Gwasanaethau TGCh, prosiectau TGCh a cheisiadau cymorth o ddydd i ddydd ac yn y tymor hwy. 3. Cysylltu â rheolwyr TGCh, uwch staff TGCh, uwch dechnegwyr TGCh a thechnegwyr TGCh i flaenoriaethu, dyrannu, cydlynu a dadansoddi tasgau hyd at eu cwblhau. 4. Cydgysylltu â Rheolwyr y Grŵp a staff i sicrhau lefelau gwasanaeth uchel parhaus ar gyfer yr xxxx ddefnyddwyr. 5. Darparu cefnogaeth TGCh uniongyrchol ar gyfer caledwedd a meddalwedd i staff a dysgwyr sy'n gweithio x xxxx. 6. Dyrannu offer TGCh i Staff a Dysgwyr a chofnodi ac adrodd yn briodol. 7. Hwyluso gosod, ffurfweddu, cefnogi a datrys problemau cyfrifiaduron, dyfeisiau symudol/tabledi/ffonau, argraffwyr, gliniaduron, chromebooks, llungopiwyr, ffonau cyfrifiadurol, camerâu, meicroffonau, seinyddion ac unrhyw offer neu galedwedd TGCh arall a ddefnyddir gan y Grŵp, yn unol â phrosesau a gweithdrefnau TGCh; darparu adroddiadau i reolwyr TGCh. 8. Trefnu i atgyweirio neu amnewid offer diffygiol xxx warant, gan gydlynu i ailosod caledwedd a nwyddau treuliadwy ac ailgylchu offer sydd wedi darfod neu sydd wedi torri. 9. Yn gyfrifol am dasgau gweinyddol technegol, e.e. coladu/diweddaru dogfennaeth dechnegol, paratoi dadansoddiadau data, adroddiadau a diagramau neu dasgau eraill yn ôl y gofyn. Adrodd ar xxx agwedd ar ddarpariaeth cymorth TGCh ar gyfer gofynion mewnol ac allanol, gan gynnwys at ddibenion archwilio. 10. Teithio i safleoedd eraill y Grŵp i roi cefnogaeth yn ôl y galw/pan geir ceisiadau. 11. Mynychu’r cyrsiau a’r digwyddiadau hyfforddi sy’n angenrheidiol i gyflawni dyletswyddau’r swydd yn effeithiol. 12. Cyflawni dyletswyddau rhesymol eraill cymesur gyda'r radd; 13. Cydymffurfio â xxxx bolisïau a gweithdrefnau'r Grŵp. 14. Unrhyw waith arall sy'n gymesur â'r raddfa gyflog, yn ogystal â sgiliau a galluoedd deiliad y swydd. 15. Dylid nodi bod y Swydd Ddisgrifiad hon yn cynnwys crynodeb o brif ddyletswyddau a chyfrifoldebau'r swydd a bydd yn cael ei adolygu'n rheolaidd. Gall hyn arwain at newidiadau yn sgil gofynion gweithredol y Grŵp.
Manyleb Deiliad y Swydd	Hanfodol	Dymunol	Dull Asesu

Cymwysterau
Cefndir academaidd da yn gyffredinol hyd at lefel 3, gan gynnwys llythrennedd a rhifedd.		X	Ffurflen Gais
Gwybodaeth a Phrofiad
Gwybodaeth a dealltwriaeth amlwg o Dechnoleg Gwybodaeth a Chyfathrebu mewn (TGCh) mewn amgylchedd wedi ei rwydweithio.	X		Ffurflen Gais / Cyfweliad
Lefel uchel o sgiliau TGCh a llythrennedd digidol. Yn gallu dehongli ceisiadau defnyddwyr a blaenoriaethu gwaith yn unol â hynny.	X		Ffurflen Gais / Cyfweliad
Profiad ymarferol o weithio gydag amrywiaeth o galedwedd a meddalwedd TGCh.	X		Ffurflen Gais / Cyfweliad
Rhaid gallu dysgu sgiliau newydd yn gyflym ac addasu i natur newidiol TGCh.	X		Ffurflen Gais / Cyfweliad
Sgiliau a Phriodweddau
Sgiliau cyfathrebu, rhyngbersonol a threfnu ardderchog	X		Ffurflen Gais / Cyfweliad
Rhaid bod yn ymarferol, yn ddibynadwy, yn gallu gweithio heb arolygaeth a meddu ar agwedd gadarnhaol at waith.	X		Ffurflen Gais / Cyfweliad
Gofynion Ychwanegol
Y gallu i deithio'n unol â gofynion y swydd	X		Ffurflen Gais / Cyfweliad
Sgiliau Cymraeg
Ceir manylion llawn am lefelau sgiliau Cymraeg yn: xxxxx://xxx.xxxx.xx.xx/xx/xxxx
Dealltwriaeth o'r Gymraeg	Sylfaenol		Asesiadau ar-lein / Cyfweliad
Yn siarad Cymraeg	Sylfaenol		Asesiadau ar-lein / Cyfweliad
Llythrennedd Cymraeg	Mynediad		Asesiadau ar-lein / Cyfweliad
Noder os gwelwch yn dda - fe roddir ystyriaeth i ymgeiswyr sy’n nodi eu bod o fewn 1 lefel i fodloni’r gofyniad sgiliau Cymraeg gofynnol ar gyfer y swydd ar yr xxxx y byddai unrhyw gynnig o gyflogaeth yn cynnwys cytundeb cytundebol i ddatblygu eu Sgiliau Cymraeg.
Gofynion Gorfodol
Mae'r Grŵp wedi ymrwymo i ddiogelu ac amddiffyn Iechyd a Lles plant, pobl ifanc ac oedolion agored i niwed. Yn unol â Deddf Adsefydlu Troseddwyr 1974, bydd gofyn i unigolion gael gwiriad manwl gan y Gwasanaeth Datgelu a Gwahardd i gadarnhau eu bod yn addas i weithio mewn amgylchedd addysgol. Bydd tystysgrifau GDG trwy wasanaeth diweddaru'r GDG yn cael eu derbyn yn unol â'r canllawiau a geir yn - xxxxx://xxx.xxx.xx/xxx-xxxxxx-xxxxxxx.

O xxx xxxxx 8 Deddf Mewnfudo a Lloches 1986, mae'n ofyniad cyfreithiol ar unigolion i ddarparu tystiolaeth ddogfennol sy'n cadarnhau bod ganddynt hawl i weithio yn y Deyrnas Unedig.
Crynodeb o'r Telerau a'r Amodau
Oriau Gwaith	37 awr yr wythnos
Wythnos Waith	52 o wythnosau'r flwyddyn
Gwyliau Blynyddol	• 28 diwrnod y flwyddyn, yn codi i 32 diwrnod ar ôl pum mlynedd lawn o wasanaeth di-dor (01 Medi i 31 Awst). • Yr xxxx wyliau cyhoeddus arferol, i'w pennu'n flynyddol. • Hyd at 5 diwrnod effeithlonrwydd / diwrnod y trefnwyd i'r safle fod ar xxx xxx blwyddyn, i'w pennu'n flynyddol. • Bydd gan y rhai ar gontractau Rhan-amser hawl pro rata i'r hyn a nodir uchod. • Bydd gan y rhai ar gontractau Amser Tymor hawl pro rata i'r hyn a nodir uchod a delir fel rhan o'r cyflog blynyddol.
Pensiwn	Cynllun Pensiwn Llywodraeth Leol (xxxxx://xxx.xxxxxxxxxx.xxx/)
Teithio	Caiff y trefniadau ar gyfer ad-dalu treuliau i aelodau staff sy'n mynd i gostau ychwanegol wrth wneud gwaith swyddogol i Grŵp Llandrillo Menai eu hegluro yn y Polisi Teithio, Cynhaliaeth ac Adleoli. Yn dilyn eu penodiad, bydd gofyn i ymgeiswyr llwyddiannus gwblhau Ffurflen Asesu Gyrwyr ar gyfer Sgrinio Iechyd (os yw'n berthnasol). I gadarnhau bod ganddynt yswiriant at "Ddibenion Busnes", mae'n rhaid i xxx gweithiwr sy'n hawlio treuliau am ddefnyddio eu ceir personol gyflwyno copïau o'u tystysgrifau yswiriant i Adran Gyllid y Grŵp xxx blwyddyn.
Sgrinio Iechyd	• Nid oes angen sgrinio iechyd ar gyfer y rôl hon.

Job description: Grŵp ICT Support Services Coordinator
Programme area / Department	Corporate Services, ICT
Main site	Rhos-On-Sea with travel to other sites as required
Salary	£25,569 to £27,747 per annum Business Support Scale 5 Points 25 - 28
Contract type	Permanent
Contract terms	Full Time
Reporting to	Deputy Director ICT
Job purpose
To be a pro-active member of the ICT Services Team, responsible for identifying initial service requests and allocating jobs most effectively across the ICT Services support team ensuring provision of a timely and excellent service across all Grŵp sites.
Main duties and responsibilities
1. Responsible for the co-ordination of ICT support across the Grŵp across the helpdesk, email, telephone or face to face requests , allocating to other ICT staff or resolving directly. 2. Work with the Director/Deputy Director ICT to co-ordinate and deal with day to day and longer term administration of ICT Services, ICT projects and support requests. 3. Liaise with ICT management, Senior ICT staff, senior ICT technicians and ICT technicians to prioritise, allocate, co-ordinate and analyse tasks through to completion. 4. Liaise with Grŵp Management and staff to ensure continued high service levels for all users. 5. Provide provision of direct ICT support for hardware and software to staff and learners who are working remotely. 6. Allocation of ICT equipment to Staff and Learners and record and report appropriately. 7. Facilitate the setup, configuration, support and troubleshooting of desktop computers, mobile devices/tablets/phones, printers, laptops, chromebooks, photocopiers, desktop phones, cameras, microphones, speakers and any other ICT peripherals or hardware equipment used by the Grŵp, as per ICT processes and procedures; provide reports to ICT management. 8. Arrange for the repair or replacement of faulty equipment under warranty, co-ordinating the replacement of hardware and consumables and the recycling of obsolete/broken equipment. 9. Responsible for technical administration tasks, e.g. collating/updating technical documentation, preparing data analysis, reports and diagrams or other tasks as requested. Report on all aspects of ICT support provision for internal and external requirements, including for audit purposes. 10. Travel to other Grŵp sites to give support as required/requested. 11. To attend training courses and events as necessary in order to carry out duties effectively. 12. To carry out other duties as reasonably requested, commensurate with the grade. 13. To comply with all Grŵp policies and procedures. 14. Any other work commensurate with the grade, skills and capabilities of the post and post holder.

15. It should be noted that this Job description provides a summary of the main duties and responsibilities of the post and will be subject to periodic review which may lead to revisions in light of the operational requirements of the Grŵp.
Person specification	Essential	Desirable	Assessment method
Qualifications
Good general academic background to level 3 including literacy and numeracy.		X	Application form
Knowledge and experience
Demonstrable knowledge and understanding of Information Communication Technology (ICT) in a large networked environment.	X		Application form / Interview
High level of ICT skills and digital literacy. Able to interpret user requests and prioritise jobs accordingly.	X		Application form / Interview
Practical experience working with a range of ICT hardware and software.	X		Application form / Interview
Must be able to pick up new skills quickly and adapt to the changing nature of ICT.	X		Application form / Interview
Skills and attributes
Excellent communication, interpersonal and organisational skills.	X		Application form / Interview
Must be practical, reliable, able to work unsupervised and have a positive work attitude.	X		Application form / Interview
Additional requirements
Able to travel as required to fulfil the requirements of the role	X		Application form / Interview
Welsh language skills
Full details of the Welsh skill levels can be found at: xxxxx://xxx.xxxx.xx.xx/xxxx
Welsh Understanding	Foundation		On-line assessment / Interview
Welsh Speaking	Foundation		On-line assessment / Interview
Welsh Literacy	Entry		On-line assessment / Interview
Please note: consideration will be given to applicants who indicate that they are within 1 level of meeting the required Welsh skills requirement for the post on the proviso that any offer of employment would include a contractual agreement to develop their Welsh Skills.
Mandatory requirements
The Grŵp is committed to Safeguarding and protecting the Health and Welfare of children, young people and vulnerable adults. Individuals will be required to complete an Enhanced Disclosure with the Disclosure

and Barring Service in accordance with the Rehabilitation of Offenders Act 1974 to ascertain their suitability to work in an educational environment. DBS certificates via the DBS update subscription service will be accepted in accordance with guidance provided - xxxxx://xxx.xxx.xx/xxx-xxxxxx-xxxxxxx. Under section 8 of the Asylum and Immigration Act 1986 individuals are required by law to provide documentary evidence confirming their eligibility to work in the United Kingdom.
Summary of the terms and conditions
Working hours	37 hours per week
Working weeks	52 weeks per year
Annual leave	• 28 days leave per annum, rising to 32 days after 5 full holiday years’ continuous service (01 September to 31 August). • All normally observed public holidays, determined annually. • Up to 5 days efficiency closure days per annum, determined annually. • Part Time contracts will receive a pro rata entitlement to the above. • Term Time contracts will receive a pro rata entitlement to the above paid as part of annual salary.
Pension	Local Government Pension Scheme (xxxxx://xxx.xxxxxxxxxx.xxx/)
Travel	Arrangements to reimburse employees who incur additional expense whilst carrying out their official duties on behalf of the Grŵp is outlined in the Travel, Subsistence and Relocation policy. Successful applicants will be required to complete a Drivers Assessment Form for Health screening upon appointment (if applicable). Copies of insurance certificates must be provided to the Grŵp Finance department on an annual basis by all employees claiming mileage expenses for using their own car to confirm that “Business Use” insurance is in place.
Health screening	• No health screening required for this role.