Address for sending the supporting documents to be provided should a claim be made. For each of the following types of cover, the supporting documents must be uploaded directly to the site or sent to the following addresses: Cover for Travel delay, in the event of flight delays at departure You don't need to make any claim or provide any proof of loss or damage, subject to the information provided to us by Flightstats. The guarantee Travel delay applies automatically from two (2) hours of flight delay in relation to the time indicated on the ticket. To enable you to obtain the compensation to which you are entitled, an SMS and an email are automatically sent to you as soon as we receive the delay information from Flightstats. A hypertext link in the SMS and email invites you to provide us with the following information, enabling us to pay the compensation into your bank account: • your booking reference • your bank details (BIC and IBAN). However, if you do not receive an SMS or email from us following the delay, you can report the delay by telephone to the following contact details within a maximum of twenty (20) working days, in order to obtain the compensation to which you are entitled: Monday to Friday, 9 a.m. to 6 p.m. (Metropolitan France time zone) : From France (if the Insured's current location is in France) - n° 00 00 00 00 00 (non surtaxed call) for French speakers - n° 00 00 00 00 00 (appel non surtaxé) for the non French speaking Insured Hors de France (if the Insured's current location is not in France) - n° 00 33 1 42 99 03 95 for French speakers - n° 00 33 1 42 99 03 97 for the non French speaking Insured In the event of a claim by telephone, the above information must be provided verbally. If you book your ticket on the day of departure, automatic compensation for flight delays at departure will not apply. You may report the delay by telephone to the contact details given above within a maximum of twenty (20) working days, in order to obtain the compensation to which you are entitled.
