Common use of Customer Service and Complaint Management Clause in Contracts

Customer Service and Complaint Management. 5.1 BT will provide the contact details of designated contact points (“Service Centre”), which shall be the Subscriber’s contact points for reporting incidents (faults) and making inquiries or complaints relating to the Service, as shown in Clause 1 above. 5.2 The complaints of the Subscriber, which are addressed to the Service Centre, are investigated as soon as possible, according to Section 22. § of the Decree. The Provider, according to Section 138. § (10) of the Eht, shall record the complaints addressed to the Service Centre and keep it for one year in a retrievable way.

Customer Service and Complaint Management. 5.1 BT will provide the contact details of designated contact points (“Service Centre”), which shall be the Subscriber’s contact points for reporting incidents (faults) and making inquiries or complaints relating to the Service, as shown in Clause 1 above. 5.2 The complaints of the Subscriber, which are addressed to the Service Centre, are investigated as soon as possible, according to Section 22. § of the Decree. The Provider, according to Section 138. § (10) of the Eht, . shall record the complaints addressed to the Service Centre and keep it for one year in a retrievable way.

Customer Service and Complaint Management. 5.1 BT will provide the contact details of designated contact points (“Service Centre”), which shall be the Subscriber’s contact points for reporting incidents (faults) and making inquiries or complaints relating to the Service, as shown in Clause 1 above. 5.2 The complaints of the Subscriber, which are addressed to the Service Centre, are investigated as soon as possible, according to Section 22. § of the Decree. The Provider, according to Section 138. § (10) of the Eht, . shall record the complaints addressed to the Service Centre and keep it for one year in a retrievable way.

Customer Service and Complaint Management. 5.1 BT will provide the contact details of designated contact points (“Service Centre”), which shall be the Subscriber’s contact points for reporting incidents (faults) and making inquiries or complaints relating to the Service, as shown in Clause 1 above. 5.2 The complaints of the SubscriberCustomer, which are addressed to the Service Centre, are investigated as soon as possible, according to Section 22. § of the Decree. The Provider, according to Section 138. § (10) of the Eht., shall record the complaints addressed to the Service Centre and keep it for one year in a retrievable way.