Report of claim in writing. The Buyer can report his warranty claim to the Seller by mail (Norka Coffee Kft. 0000 Xxxxxxxx, Xxxxx xx 00.) or by electronic mail (xx@xxxxxxxxxx.xxx). The letter must include: - the name and address of the Buyer, as well as his statement that he consents to the processing of his data recorded in the report, - the name and purchase price of the product, - the date of performance by the Seller, - the date of reporting of the defect, - the description of the defect, - the right that the Buyer wishes to enforce based on his warranty claim, - the method of settlement of the warranty claim or the reason for rejecting the claim or the right to be asserted based on it. If the Seller fulfils its warranty obligation in a way that is different from the right that the Buyer wishes to enforce, the reason for this must also be stated in the report. The report must contain information that, in the event of a dispute by the consumer, the Buyer can also initiate the procedure of the conciliation board operated by the county (capital) chambers of commerce and industry. A copy of the report must be made available to the Buyer immediately and in a verifiable manner. The Seller is obliged to keep the report of the Buyer's warranty claim for three years from the date of its recording and present it at the request of the inspection authority. If the Seller is unable to make a statement about the fulfilment of the Buyer's warranty claim when it is reported, it must notify the Buyer of its position -in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body- within five working days, in a verifiable manner. The Seller must try to repair or replace the defective product within a maximum of fifteen days. If the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement. The information is provided with the Buyer's prior consent, electronically or in another way suitable for proof of receipt by the Buyer. For repairs or to check whether the warranty claim can be fulfilled, the movable thing must be taken over against a receipt, which must state: - the name and address of the Buyer, - the data necessary to identify the product, - the date of taking over the product, - the date when the Buyer could receive the repaired item. If the Buyer is not satisfied with the product distributed by the Seller or with the Seller's service, and wishes to ...
