DAFTAR ISI

DAFTAR ISI

HALAMAN JUDUL .......................................................….......………...........……......…. I

HALAMAN PERSETUJUAN ……...................……………………............…......... II

KATA PENGESAHAN …..........................…….....................……….......….............. III

ABSTRAK ........................................................................................................................ IV

KATA PENGANTAR ................................................................................................ V

DAFTAR ISI ……………………………………………...................................……....…. VI

DAFTAR GAMBAR ………………………...…………………………………................. IX

DAFTAR TABEL ………………………...…………………………………................. X

DAFTAR BAGAN ……………………`......…………………………………................. XI

DAFTAR LAMPIRAN …………......….…………………………………................. XII

BAB I PENDAHU LUAN ...................………………………………………….............. 1

1.1 LatarBelakang …….…………….........................…………………………………... 1

1.2 Identifikasi Masalah ….......…..……………….........…………………………....... 2

1.3 Batasan Masalah ....................……………………......................……………………... 2

1.4 Perumusan Masalah ................................................................................................. 3

1.5 Tujuan Penulisan ............................................................................................................. 3

1.6 Manfaat Penelitian ….….......…………………….…............................................ 3

BAB II LANDASAN TEORI ............………………........……………………......... 4

2.1 Hotel ………..........……………………………....................................................... 4

2.2 Front Office ..................……….........………...…………..…................................. 4

2.3 GSA ......................................................................................................................... 5

2.4 Amenities Xxx Xxxxxxxx ................................................................................................. 5

2.5 Peran ......................................................................................................................... 5

BAB III METODOLOGI PENELITIAN ......................................................................... 7

3.1 Jenis Penelitian ............................................................................................................. 7

3.2 Xxxxxx dan Waktu ................................................................................................. 7

3.3 Sumber Data ............................................................................................................. 7

3.4 Tehnik Pemgupulan Data ..................................................................................... 7

3.5 Analisa Data ............................................................................................................. 8

BAB.IV HASIL DAN PEMBAHASAN ........................................................................ 9

4.1 Hasil ......................................................................................................................... 9

4.2 Pembahasan ............................................................................................................. 23

Bab.V KESIMPULAN DAN SARAN ......................................................................... 29

4.1 Kesimpulan ............................................................................................................. 29

4.2 Saran ......................................................................................................................... 29

Daftar Pustaka ............................................................................................................. 30

1. Lampiran ............................................................................................................. 31

DAFTAR GAMBAR

Gambar 4.1 Hotel Mercure Bali Legian ......................................................................... 9

Gambar 4.2 PTC (pool towel card) bagian depan dan belakang ..................................... 27

DAFTAR TABEL

Tabel 4.1.2 Luas Kamar Mercure Bali Legian ............................................................. 10

Tabel 4.2.1 Hasil wawancara dengan petugas Front Office ..................................... 24

Tabel 4.2.2 Hasil wawancara dengan petugas kolam renang ................................................. 24

Tabel 4.2.3 Jawaban dari para petugas kolam renang ................................................. 25

Tabel 4.2.4 Hasil wawancara dengan Tamu ......................................................................... 25

Tabel 4.2.5 Hasil wawancara dengan petugas GSA ............................................................. 26

DAFTAR BAGAN

Bagan 4.1.3 Struktur organisasi Mercure Bali Legian Hotel ................................................ 14

Bagan 4.1.4 struktur organisasi pada Front xxxxx xxxxxxxxxx .................................... 15

DAFTAR LAMPIRAN

Gambar 1.1 Peta Lokasi Hotel Mercure Bali legian ............................................................. 31

Gambar 1.2 Superior King Size Bed Room ......................................................................... 31

Gambar 1.3 Deluxe Room with Balcony ......................................................................... 32

Gambar 1.4 Executive Suite Room ..................................................................................... 32

Gambar 1.5 Bathroom Executive Suite ......................................................................... 32

Gambar 1.6 Deluxe King Bed with Private Plunge ............................................................. 32

Gambar 1.7 Xxxxxx Ancak ................................................................................................. 33

Gambar 1.8 Restaurant Ancak ..................................................................................... 33

Gambar 1.9 Xxxxx Bar and Lounge ..................................................................................... 33

Gambar 1.10 Xxxxx Bar ................................................................................................. 33

Gambar 1.11 Meeting Rooms ................................................................................................. 34

Gambar 1.12 Fitness Centre ................................................................................................. 34

Gambar 1.13 Lavare SPA ................................................................................................. 34

Gambar 1.14 Kids Club ................................................................................................. 35

Gambar 1.15 Kids Club ................................................................................................. 35

Gambar 1.16 KolamRenang 1^st Floor ......................................................................... 35

Gambar 1.17 KolamRenang 4^st Floor ......................................................................... 35

Gambar 1.18 Key card holder bagian dalam ......................................................................... 36

Gambar 1.19 Wat’s up card ................................................................................................. 36

Gambar 1.20 Key card holder bagian luar ......................................................................... 36

Gambar 1.21 Key card ................................................................................................. 36

Gambar 1.22 Brosur Hotel a ................................................................................................. 37

Gambar 1.23 Brosur Hotel b ................................................................................................. 37

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