DAFTAR ISI
DAFTAR ISI
XXXXXX PERSETUJUAN PEMBIMBING | |
KATA PENGANTAR .................................................................................... | i |
ABSTRAK ...................................................................................................... | ii |
DAFTAR ISI .................................................................................................. | iii |
DAFTAR GAMBAR ...................................................................................... | iv |
DAFTAR BAGAN.......................................................................................... | v |
DAFTAR TABEL........................................................................................... | vi |
BAB I PENDAHULUAN ............................................................................... | 1 |
A. LatarBelakangMasalah......................................................................... | 1 |
B. PembatasanMasalah ............................................................................. | 8 |
C. PerumusanMasalah .............................................................................. | 8 |
D. TujuanPenelitian .................................................................................. | 9 |
E. ManfaatPenelitian ................................................................................ | 9 |
BAB II KAJIAN PUSTAKA ......................................................................... | 10 |
2.1 Hasil Penelitian yang Relevan ................................................................... | 10 |
2.2.KajianTeori ................................................................................................ | 13 |
2.2.1 Konsep Transparansi ...................................................................... | 13 |
2.2.2 Konsep Kulitas Pelayanan ............................................................. | 15 |
2.2.3 Pelayanan Publik ............................................................................ | 20 |
2.2.4 Transparansi Pelayanan Publik ...................................................... | 26 |
2.2.5 Konsep Desa................................................................................... | 28 |
2.2.6 Tata Kelola Pemerintahan Desa .................................................... | 36 |
BAB III METODOLOGI PENELITIAN .................................................... | 39 |
3.1 Desain Penelitian........................................................................................ | 39 |
3.1.1 JenisPenelitian................................................................................ | 39 |
3.1.2 Metode Penelitian........................................................................... | 39 |
3.1.3 Lokasi Penelitian 40
3.2 Subjek Penelitian 40
3.3 Defenisi Operasional Penelitian 41
3.4 Teknik Pengumpulan Data 42
3.4.1 Jenis Data 42
3.5 Instrumen Pengumpulan Data 43
3.6 Teknik Analisa Data 44
BAB IV HASIL PENELITIAN DAN PEMBAHASAN 45
4.1 Gambaran Umum Lokasi Penelitian 47
4.1.1 Visi dan Misi Desa Maju 48
4.1.2 Struktur Organisasi Desa Maju Kecamatan Siempat Nempa Kabupaten Dairi 51
4.1.3 Kedudukan, Tugas dan Fungsi Desa Maju 52
4.2 Transparansi Pelayanan Publik di Desa Maju 57
4.2.1 Prosedur Pelayanan 57
4.2.2 Persyaratan Pelayanan 62
4.2.3 Rincian Biayaan 64
4.2.4 Kepastian Waktu 67
BAB V PENUTUP 69
5.1 Kesimpulan 69
5.2 Saran 70