DAFTAR ISI

DAFTAR ISI

HALAMAN PERSETUJUAN PEMBIMBING .......................................... i

HALAMAN PENGESAHAN PENGUJI .................................................... ii

PERSEMBAHAN ........................................................................................ iii

MOTTO ................................................................................................... iv

KATA PENGANTAR ................................................................................. v

DAFTAR ISI ................................................................................................ ix

DAFTAR TABEL ........................................................................................ xii

DAFTAR LAMPIRAN ................................................................................ xiii

ABSTRAK ................................................................................................... xiv

BAB I PENDAHULUAN.................................................................... 1

X. Xxxxx Belakang Masalah................................................... 1

B. Rumusan Masalah ............................................................ 7

C. Tujuan Penelitian ............................................................. 7

D. Keaslian Penelitian........................................................... 7

E. Manfaat Penelitian ........................................................... 9

BAB II TINJAUAN PUSTAKA .......................................................... 11

A. Organization Citizenship Behavioral (OCB) .................. 11

1. Pengertian Organizational Citizenship Behavior ..... 11

2. Dimensi-Dimensi OCB............................................. 13

3. Manfaat OCB terhadap Organisasi... ........................ 13

4. Faktor-Faktor yang Mempengaruhi OCB................. 14

B. Kepuasan Kerja................................................................ 17

1. Pengertian Kepuasan Kerja........................................ 17

2. Aspek-Aspek Kepuasan Kerja ................................... 18

3. Faktor-Faktor yang Mempengaruhi Kepuasan

Kerja... ....................................................................... 20

C. Kualitas Hubungan Interaksi Atasan-Bawahan ............... 21

	1. Xxxxertian hubungan interaksi atasan-bawahan........	21
	2. Aspek-Aspek Interaksi Atasan-Bawahan..................	22
	3. Karakteristik-Karakteristik Kualitas Hubungan
	Interaksi Atasan-Bawahan ........................................	23
	4. Faktor yang Mempengaruhi Interaksi Atasan-
	Bawahan ....................................................................	24
	D. Kerangka Berfikir ............................................................	25
	E. Hipotesis ..........................................................................	30
BAB III	METODE PENELITIAN .......................................................	31
	X. Xxxxxx Penelitian .............................................................	31
	X. Xxxxxxxx Penelitian...........................................................	31
	C. Defenisi Operasional .......................................................	31
	1. Organization Citizenship Behavioral (OCB) .........	31
	2. Kepuasan Kerja ......................................................	32
	3. Kualitas Hubungan Interaksi Atasan-Bawahan......	32
	D. Subjek Penelitian .............................................................	33
	E. Metode Pegumpulan Data................................................	34
	1. Xxxx Ukur ................................................................	34
	a. Skala OCB ....................................................	34
	b. Skala Kepuasan Kerja ...................................	36
	c. Skala Kualitas Interaksi Atasan-Bawahan ....	37
	X. Xxx Coba Alat Ukur .........................................................	39
	1. Xxx Xxxxxxxxx ...........................................................	39
	2. Daya Deskriminasi Aitem .....................................	39
	3. Uji Reliabilitas........................................................	43
	G. Teknik Analisis Data .......................................................	43
BAB IV	HASIL PENELITIAN DAN PEMBAHASAN ....................	44
	A. Pelaksanaan Penelitian.....................................................	44
	B. Hasil Penelitian ................................................................	44
	1. Gambaran Umum Subjek Penelitian ......................	44

a. Gambaran Subjek Berdasarkan Jenis Kelamin......................................................... 44

b. Gambaran Subjek Berdasarkan Pendidikan.. 44

2. Hasil Uji Asumsi .................................................... 45

a. Uji Normalitas............................................... 45

b. Uji Linearitas ................................................ 47

c. Uji Hipotesis ................................................. 48

C. Deskripsi Kategorisasi ..................................................... 51

1. Skala Kepuasan Kerja ........................................... 52

2. Skala Kualitas Interaksi Atasan-Bawahan ............. 53

3. Skala Organizational Citizenship Behavior ........... 55

D. Pembahasan .. .................................................................. 56

BAB V PENUTUP ................................................................................ 61

A. Kesimpulan ...................................................................... 61

B. Saran ................................................................................ 61

DAFTAR PUSTAKA