Apollo, inclusief hun merken Star en Hippie campers Australia
Apollo, inclusief hun merken Star en Hippie campers Australia
Huurvoorwaarden, belangrijk om door te nemen
Bij het huren van een auto of camper sluit je een huurcontract af met de verhuurmaatschappij. Dit contract is onderdeel van onze reisovereenkomst. Dat betekent dat u ook aan de voorwaarden van de verhuurder gebonden bent. Het is belangrijk deze door te nemen. Bij het ophalen van de auto of camper dien je deze immers te ondertekenen in het huurcontract. Zo zijn er altijd uitzonderingen op de dekking van de verzekering, gebeurtenissen die niet vallen onder het afgesproken eigen risico, restricties aan de route of wegen die mogen worden bereden, kosten in geval van boetes, etc.
Op de eerste 2 pagina’s benadrukken we een paar belangrijke voorwaarden en instructies. Op de volgende pagina’s vind je de Engelstalige samenvatting van de voorwaarden van de verhuurmaatschappij zelf.
Wij raden aan om de voorwaarden goed door te nemen. Mochten er vragen over zijn, dan zijn wij graag bereid hier uitleg over te geven.
Apollo, inclusief hun merken Star en Hippie campers Australia
Een paar belangrijke voorwaarden en instructies.
Leeftijd bestuurder / passagiers
Let op: minimum leeftijd 21 jaar.
Let op: kinderzitje / ‘boosterseat’ is tot 8 jaar verplicht
Rijbewijs
- Je dient tenminste 2 jaar in het bezit te zijn van je rijbewijs.
- Internationaal rijbewijs aan te raden: De Australische verhuurbedrijven accepteren het huidige model Nederlandse rijbewijs (formaat bankpas). De Australische overheid is hier echter minder duidelijk over. Deze eisen een vertaling in de Engelse taal. Nu staat er niet veel, maar wel
enige Nederlandse tekst op het rijbewijs. Om mogelijke verwarring en boetes met lokale overheidsinstanties, bijvoorbeeld de politie, te voorkomen raden we aan een internationaal rijbewijs van de ANWB aan te schaffen. Deze kost ongeveer € 19,- en is 1 jaar geldig (neem pasfoto en het geldige rijbewijs mee).
Walkabout is niet aansprakelijk voor eventuele boetes als de klant zonder Internationaal rijbewijs reist.
Self Check-in website - dit is verplicht voorafgaande aan het ophalen van de camper
Op de volgende veilige website is het mogelijk om alvast in te checken voorafgaande aan het ophalen van de camper: xxxxx://xxxxxxxxxxxxxxx.xxxxxxxxxxxx.xxx/
Het ‘booking number’ dat moet worden ingevuld staat op de voucher die samen met de overige
reisbescheiden voor vertrek uit Nederland wordt toegestuurd.
ApolloConnect App
Deze gratis app geeft je alle informatie die je nodig voorafgaande en tijdens je reis met de camper. De app kan je downloaden in Google Play en de App Store.
In de app vind je o.a.:
- Instructie video’s over de camper die je hebt gehuurd.
- Instructies over het het gebruik en veilig besturen van de camper.
- Direct contact met de verhuurder voor hulp en vragen onderweg.
- Informatie over campings onderweg, met de mogelijkheid deze te boeken.
- Informatie over de locatie van de verhuurdepots, maar ook de dichtstbijzijnde benzinestations, vuilwater dump locaties, supermarkten, pinautomaten, etc..
Tolwegen Australië
Rondom de steden Melbourne, Sydney en Brisbane zijn verschillende tolwegen. Je kunt deze op 2 manieren betalen:
1) met het Toll Package van Xxxxxx dat je kunt kopen bij het ophalen van de camper, zie de kosten in de boekingsoverzicht en hieronder in de voorwaarden.
(Aanrader, want dat scheelt je veel gedoe).
2) zelf ter plaatse via internet: meld de auto/camper meteen bij aankomst aan (het kenteken van de auto/camper dient opgegeven te worden.)
Indien je niet hebt betaald dan zijn de boetes vrij hoog.
Routebeperkingen 2WD campers
Rijden op onverharde wegen is niet toegestaan (de verzekeringen vervallen indien hierbij schade ontstaat!). Goed onderhouden, onverharde, korte toegangswegen naar een erkende camping zijn wel toegestaan (max. 10 km.).
Voor bezoek aan enkele eilanden of bepaalde routes is vooraf een toestemming van Xxxxxx vereist. Zie de details in de Engelstalige samenvatting van de voorwaarden van de verhuurmaatschappij zelf: onder ‘2WD Travel Restrictions Table’.
Routebeperkingen 4WD campers
Het rijden op onverharde wegen is toegestaan, mits deze op de wegenkaarten zijn aangegeven. Voor een aantal gebieden en routes is een schriftelijke toestemming van Apollo noodzakelijk!
Bij het ophalen van de camper bespreek je je voorgenomen route met de staf van Apollo. Bovendien bekijk je onderweg op de websites van de lokale autoriteiten, de status van de route voorafgaand aan het berijden daarvan.
Zie voor een uitgebreide lijst van gebieden/routes die moeten worden aangevraagd en verboden gebieden/routes de details op de volgende pagina’s in de Engelstalige samenvatting van de voorwaarden: onder ‘4WD Travel Restrictions Table’. Op de laatste 4 pagina’s vind je speciale informatie voor 4WD bestuurders met kaartjes van deze routes.
De extra uitbreiding van de verzekering: de 4WD Additional Cover, is op deze routes sterk aan te raden. Deze dient ter plaatse bij het ophalen van de camper te worden afgesloten. 4WD huurders die de 4WD Additional Cover niet hebben afgesloten, blijven aansprakelijk voor een 'single vehicle roll- over', schade aan banden en ruiten en het wegslepen en de reparatie van het voertuig als dat nodig is door het rijden op een door Apollo toegestane 4WD weg.
Boetes, administratiekosten, tolwegen:
Nagekomen boetes voor verkeersovertredingen worden na afloop doorberekend en dienen te worden betaald per creditcard. Dit geldt ook voor boetes wegens onbetaald gebruik van de tolwegen rondom de grote steden.
Problemen, pech of vragen onderweg
Xxxxxx heeft een 24-uurs ‘Roadside Assistance’ telefoonnummer, ook te bereiken met de ApolloConnect App.
Neem altijd direct contact op met Xxxxxx als je pech hebt, schade, noodzakelijke reparaties of klachten onderweg, dan kunnen ze je zo goed mogelijk helpen.
Engelstalige samenvatting van de voorwaarden
Op de pagina’s hieronder vind je de Engelstalige samenvatting van de voorwaarden. Wij raden aan om de voorwaarden goed door te nemen. Mochten er vragen over zijn, dan zijn wij graag bereid hier uitleg over te geven.
Summary of Rental Conditions Valid 1 April 2021 – 00 Xxxxx 0000
Xxxxxxxxx | Version 1 | 23 December 2020
Thank you for choosing Apollo for your next holiday, we look forward to providing you with a fun, simple, safe & adventurous holiday experience you will remember.
Table of Contents
General Information 3
Driver Licence and Minimum Age 3
Rate Inclusions 3
Kilometres 3
Extra Value Added Services 4
Fees 4
Booking Payments, Changes and Cancellations 4
Confirmation and Payment 4
Credit Cards 5
Payment at Branches 5
Cancellation Terms 5
Booking Alterations 5
Change to the Drop-Off Location after Pick-Up 5
Extending a Road Trip 5
Change of RV 5
Exchange Rate / Currency Variations 4
Liability and Bond 6
Liability Options 6
Value Pack 7
4WD Additional Cover 7
Bond 7
Travel Insurance 7
Personal Injury 7
Property Damage 8
Repairs 8
Additional Charges and Discounts 8
Animals 8
Infringements, Tolls and Fines 8
One-way Bookings 8
Discounts 8
Multiple Rentals 8
Travel Restrictions 9
Picking Up and Dropping Off Your RV 10
Branch Hours and Public Holidays 10
Getting To and From the Airport 10
RV Introduction and Show Through 10
Returning the RV 10
Pre-register Online 10
Apollo Connect 10
Branch Locations 11
Other Important Information 11
Booking Duration 11
Smoking 11
Guest Responsibility 12
Relocation Rental Conditions 13
General Information
Here are the details you need to know when planning for the year ahead.
Valid 1 April 2021 – 31 March 2022
• For available products and RV specifications please visit our website at xxx.xxxxxxxxxxxx.xxx.
• Rental days are calculated per calendar day. The day of pick-up is calculated as the first day of booking and the day of return is calculated as the last day of booking.
• Rates are in Australian dollars and include 10% Goods and Services Tax.
• Rates reset after 7 days.
• For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest contact details and name on all bookings.
Driver Licence and Minimum Age
• For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence.
• We do not accept Digital Driver Licenses.
• StarRV, Apollo and Cheapa Campa drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.
• Hippie drivers must be 18 years of age or over with a full driver licence or hold an Australian Green P licence or equivalent.
• It is important to select the correct country in which the driver licence was issued to ensure correct rates are calculated.
• UK driver licences that have had approved extensions by the UK DVLA (Driver and Vehicle Licencing Agency) can still travel for up to 11 months past the licence expiry. This extension only applies to full GB driving licence holders. It does not apply to provisional driving licence entitlement.
Rate Inclusions
To make things as comfortable as possible for our guests, our rates include:
Star RV | Apollo | Cheapa Campa | Hippie |
24hr Roadside Assistance | 24hr Roadside Assistance | 24hr Roadside Assistance | 24hr Roadside Assistance |
Unlimited Kilometres | 2WD Unlimited Kilometres* 4WD 300 Kilometres per day | 2WD Unlimited Kilometres 4WD 300 Kilometres per day | Unlimited Kilometres |
Kitchen Kit | Kitchen Kit | Kitchen Kit | Kitchen Kit |
General Equipment | General Equipment | General Equipment | General Equipment |
Personal Kit | Personal kit | Personal Kit | Personal Kit |
Extra Driver/Renter | Extra Driver/Renter | ||
Drop and Go | |||
Linen Exchange Service | |||
Valet Service | |||
Gas Bottle Exchange Service | |||
• Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in RVs that have 240V.
• General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a Personal Locator Beacon.
• Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).
• Drop and Go: simply return the RV neat and tidy and we’ll take care of the rest including RV, cabin and bathroom cleaning (this does not include emptying the toilet cassette and the grey water tank).
• Linen Exchange Service: you may exchange your personal kits during your holiday at any StarRV Branch with 48-hour prior notice.
• Valet Service: you may visit any StarRV branch whilst on holiday to have your RV cleaned, oil and water checked with 48-hour prior notice.
• Gas Bottle Exchange Service: every 14 days of hire, you can visit a StarRV branch to exchange your used gas bottle for a full gas bottle.
Kilometres
Please don’t underestimate the time it will take to get from one point to another. While most of our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. Our 4WD rates include 300 kilometres per day, however, should a little more adventure be needed, 500-kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 per kilometre payable on return. If the 4WD Additional Cover is purchased unlimited kilometers are included.
Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged.
Extra Value Added Services
To make road trips that little bit easier, Apollo have a range of optional extras available. Additional packages may be offered at pick-up.
Please note: some items are included if a Value Pack or 4WD Additional Cover is chosen.
Item | $ | Conditions |
Drop and Go | $75.00 | Simply return the RV neat and tidy and we’ll take care of the rest including RV, cabin and bathroom cleaning (this does not include emptying the toilette cassette and the grey water tank). |
500-kilometre package | $188.00 | Only available for 4WD Rentals |
Extra Driver/Renter incl. with Star and Apollo | $3.00 per person per day | Capped at 15 days |
Camp Chairs, included in Value Pack | $17.00 each per rental | - |
Camp Table, included in Value Pack | $24.00 per rental | - |
Bundle: 2 Camp Chairs & 1 Table | $44 | - |
Bundle: 6 Camp Chairs & 1 Table | $66 | - |
Heater/Fan | $15.00 per rental | - |
Baby/Booster Seats , included in Value Pack | $35.00 each per rental | Please refer to the Child Restraints policy on our website for full details: Maximum 2 seats. |
Toll Package | $39.00 | Credit of $50 when travelling through toll ways. |
Extended Roadside Assistance, incl. with Star | $4.00 per day capped at 25 days | This includes opening RV on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the RV. Up to 20 litres fuel delivery and call out costs up to $150.00. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer. |
Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP) | $7.00 per day capped at 25 days | This includes 1 windscreen, 2 tyres and the Extended Roadside Assistance. Unlimited Windscreen Tyres included in Value Pack Star and Apollo 2WD |
Single Vehicle Rollover included in Value Pack with Star and Apollo | $5.50 per day | Minimum $55.00 per rental available only when Value Pack is purchased on Cheapa Campa and Hippie. |
Pre-Purchased Gas Bottle – 2WD campervans, 2 Berth motorhomes, 4WD included in Value Pack Pre-Purchased Gas Bottle – 2WD 4 Berth and 6 Berth motorhomes | $25.00 per rental $35.00 per rental | A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre- purchased and can be returned empty to Apollo at the completion of the road trip. Fee applies for each booking of a multiple rental. |
Toilet Chemicals 3 x incl. in Value Pack | $2.50 each | - |
Satellite Phone | $20.00 per day plus call charges | Must be pre-booked at least 7 days prior to pick up. |
Fees
First Aid Kit | $50.00 | A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and the fee is charged. |
One-Way Fee | $165.00 | Minimum days apply. See table for more details (refer to page 9) |
Pet Cleaning Fee | $200.00 | Applies on all bookings where a pet dog is travelling in the RV. Not allowed with StarRV. |
Broome Location Fee | $750.00 | Per rental |
Change of Drop-off location after Pick up | $750.00 minimum | Subject to availability |
Cleaning Fee | $200.00 | Applies when the RV is returned without the interior cleaned and without an empty toilette cassette and grey water tank. |
Preparation Fee – Rentals less than 5-days | $150.00 | Applies on all bookings with a rental duration 5 days or less per rental segment. |
Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):
Rental/Extras | |
Visa debit card /MasterCard debit card | 1.10% |
Visa credit card/MasterCard credit card | 1.69% |
Amex/Diners/Union Pay | 2.8% |
Fees are subject to change.
Payment at Branches
For security reasons, we do not accept cash at our branches. We accept credit card and debit card for charges paid on RV pick-up and drop- off. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.
Cancellation Terms
We understand that sometimes road trips may need to be cancelled. In case of cancellation, the below terms apply:
• If cancelled see conditions of your travelagent.
• There is no refund for late pick up or early return of RV
Booking Alterations
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Rate or the Rate current at the time of booking alteration.
The following are considered as a booking alteration:
• Change of name
• Change to pick-up or drop-off dates
• Change to pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates
If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged. If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply.
Change to the Drop-Off Location after Pick-Up
If you wish to change your drop-off location after pick-up, please get in touch with our friendly Reservations team who will be happy to help. Our team will advise if the change is possible and the applicable fee.
Extending a Road Trip
If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, first contact our friendly Reservations team who will happily advise if the extension is possible and any associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions however it is subject to RV availability.
Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.
In the event of no alternative RV being available for the guest, Xxxxxx'x liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period.
Liability and Bond
Liability Options
We offer a range of Liability Options for guests. Guests can choose between the following options:
• ‘Low Road’ – our most basic level of liability cover.
• ‘The Middle Road’ to bring that level down.
• ‘High Road’ our highest cover option. Included in the Value Pack
The amount payable for each Liability Option is based on the number of days of hire. Minimum rental periods apply for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.
The Low Road | The Middle Road | The High Road | |||||||||||
$ per day | Liability | Bond | Charge | $ per day | Liability | Bond | Charge | $ per day | Liability | Bond | Charge | ||
Imprint | Imprint | Imprint | |||||||||||
Star RV | All RVs | Included | $7,500 | $7,500 | Charge | - | - | - | - | $49 | $0 | $250 | Imprint |
Apollo | Hitop, Endeavour, Vivid | Included | $5,000 | $5,000 | Charge | $38 | $2,500 | $2,500 | Charge | $45 | $0 | $250 | Imprint |
All other 2WD RVs | Included | $7,500 | $7,500 | Charge | $38 | $2,500 | $2,500 | Charge | $45 | $0 | $250 | Imprint | |
All 4WD RVs | Included | $8,000 | $8,000 | Charge | $41 | $2,500 | $2,500 | Charge | $47 | $500 | $500 | Imprint | |
Cheapa | Hitop, Endeavour, Vivid | Included | $3,500 | $3,500 | Charge | $22 | $1,500 | $1,500 | Charge | $29 | $0 | $250 | Imprint |
All other 2WD RVs | Included | $5,000 | $5,000 | Charge | $32 | $2,500 | $2,500 | Charge | $39 | $0 | $250 | Imprint | |
All 4WD RVs | Included | $8,000 | $8,000 | Charge | $41 | $2,500 | $2,500 | Charge | $47 | $500 | $500 | Imprint | |
Hippie | All RVs | Included | $3,000 | $3,000 | Charge | - | - | - | - | $22 | $0 | $100 | Imprint |
Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses an option where the Bond is a charge, the total Bond will be debited to the credit or debit card immediately.
If the guest chooses an option where the Bond is an imprint, the Bond is payable to Apollo by an open signed credit card imprint with an authorisation. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.
The Bond is fully refundable provided terms are met. The RV simply needs to be returned to the booked Apollo branch location, on time, full of fuel and with the toilet cassette and grey water tank emptied. Credit card refunds (including Bond refunds) can take up to 14 business days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient to cover the damage, extra costs will be charged.
If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.
Value Pack, cheaper when booked in advance with Walkabout
The Value Pack (Star Pack for StarRV), is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment.
$ per day | $ Max per rental | Inclusions | |
StarRV | $65.00 | $3,250.00 | ‘The High Road’, Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Roll Over, Extended Roadside Assistance, Pre-Purchased Gas Bottle, 3x Toilet Chemicals, Camp Chairs and Table and Baby/Booster Seats (with prior request). |
Apollo 2WD | $58.75 | $2,937.50 | ‘The High Road’, Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Roll Over , Pre-purchased Gas Bottle, 3x Toilet Chemicals, Camp Chairs and Table and Baby/Booster Seats (with prior request). The Apollo Vivid Camper is limited to 1 windscreen. |
Apollo 4WD | $65.00 | $2,250.00 | ‘The High Road’, Pre-purchased Gas Bottle, Camp Chairs and Table and Baby/Booster Seats (with prior request). |
Cheapa Campa Hitop, Endeavour, Vivid | $37.50 | $1,875.00 | ‘The High Road’, Undercarriage/Overhead damage (covered for accidental damage), Pre-purchased Gas Bottle, Extra Driver/Renter Fees, 3x Toilet Chemicals, Camp Chairs and Table and Baby/Booster Seats (with prior request). |
Cheapa Campa 2WD | $50.00 | $2,500 | |
Cheapa 4WD | $65.00 | $3,250.00 | ‘The High Road’, Pre-purchased Gas Bottle, Extra Driver/Renter Fees, Camp Chairs and Table and Baby/Booster Seats (with prior request). |
Hippie | $30.00 | $1,500.00 | ‘The High Road’, Pre-purchased Gas Bottle, Extra Driver/Renter Fees, Camp Chairs and Table and Baby/Booster Seats (with prior request). |
4WD Additional Cover
For 4WD guests who like to venture further afield we offer additional cover. This cover is available when ‘The High Road’ or Value Pack is purchased. The rate for the Apollo Trailfinder and Adventure Campers is $299.00 and Cheapa 4WD Camper is $249.00.
The additional cover protects guests for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan
• Unlimited windscreen and tyre cover
• Damage to the awning
• Unlimited kilometres
• $0 Liability ($500 bond)- Included with the High Road/ Value Pack
• Bogged Vehicles including towing and RV recovery costs from roads and areas where permission to travel had been granted by Xxxxxx
• Single Vehicle Rollover
Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses an option where the Bond is a charge, the total Bond will be debited to the credit or debit card immediately.
If the guest chooses an option where the Bond is an imprint, the Bond is payable to Apollo by an open signed credit card imprint with an authorisation. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.
The Bond is fully refundable provided terms are met. The RV simply needs to be returned to the booked Apollo branch location, on time, full of fuel and with the toilet cassette and grey water tank emptied. Credit card refunds (including Bond refunds) can take up to 14 business days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient to cover the damage, extra costs will be charged.
If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.
Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.
Personal Injury
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Xxxxxx strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
Property Damage
The RV is insured for damage to it and damage to the property of a third party. The guest is responsible up to the amount of the applicable Liability and it applies for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the RV is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Xxxxxx reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.
Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.
All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Apollo Assist on 1300 798 212.
Additional Charges and Discounts
Animals
We believe fur friends make a road trip better. Pet dogs are allowed to travel in Apollo, Cheapa Campa and Hippie RVs with written permission from Xxxxxx at the time of booking. There is a $200.00 pet cleaning fee, (excluding service animals). Our full policy can be viewed on the Apollo website. Pet dogs are not permitted in StarRV RVs. Service dogs are permitted in all RVs.
Infringements, Tolls and Fines
Xxxxxx will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees
received, Xxxxxx reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of
$75 to cover associated administrative costs per toll way fee received.
Xxxxxx offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).
One-way Bookings
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period and $165.00 one-way fee applies. The minimum booking periods for one-way bookings are detailed in the table.
There are no one way rentals permitted from Hobart to any other location between 1 November and 31 March, unless specific permission is granted by Apollo Reservations.
ADL | |||||||||
7 | ASP | ||||||||
7 | 14 | BNE | |||||||
21 | 21 | 21 | BME | ||||||
14 | 14 | 7 | 21 | CNS | |||||
14 | 7 | 14 | 14 | 14 | DRW | ||||
14 | 14 | 14 | 21 | 21 | 21 | HBA | |||
7 | 7 | 7 | 21 | 14 | 14 | 7 | MEL | ||
14 | 21 | 21 | 14 | 21 | 21 | 21 | 14 | PER | |
7 | 14 | 7 | 21 | 14 | 21 | 14 | 7 | 21 | SYD |
Discounts
Guests who love road trips as much as we do and travel for more than 21 days receive 8% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.
Planning early pays off! When you book more than 180 days prior to pick up, you receive a 5% Early Bird discount on all brands. The Early Bird Discount and Long-Term Discount can be combined to get an even better road trip deal.
Multiple Rentals
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in Xxxxxx Xxxxxx xx Xxxxxxx, Xxxxxx, Xxxxxxxxx, Xxx Xxxxxxx, Xxxxxxx, Xxxxxx, xxx Xxxxxx Xxxxxxx and Ireland on StarRV, Apollo, Cheapa Campa, Hippie, Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions.
Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist on 1300 798 212 for any concerns regarding road accessibility. For the safety of guests, the following travel restrictions are in place:
• Hippie RVs must not be driven to Tasmania.
• Hippie Hitop and Hippie Endeavour can be driven to the Northern Territory at an additional cost of $30.00 per day as long as written permission is obtained from Apollo prior to travel. The Hippie Drift is not allowed in the Northern Territory.
• Apollo and Cheapa Vivid Campers must not be driven in the Northern Territory or Western Australia.
• Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident and may be subject to a penalty fee of $300 charged on each identified occasion.
2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and less than 10 kilometres long are allowed.
Our 2WD RVs can be driven to any island on sealed roads as long as permission is obtained from Apollo Assist prior to travel.
2WD Travel Restriction Table
State/ Territory | Restricted (Permission Required) | Not Permitted at all times |
All | Unsealed roads longer than 10KM | |
Queensland | North of xxx Xxxxxxxx, North Stradbroke Island and Magnetic Island | Donohue Highway |
South Australia | Kangaroo Island | |
Tasmania | Tasmania for Star RV, Cheapa Xxxxx, Xxxxx Island | All Hippie vehicles |
Western Australia | Great Central Road | |
Northern Territory | Hippie Endeavour and Hitop vehicles | Hippie Drift, Plenty Highway, Great Central Road |
4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas from which our vehicles are restricted. For restricted destinations listed below, guests are required to nominate expected travel plans with the branch at pick-up and confirm with relevant local authorities that roads are passable prior to travel.
4WD Travel Restriction Table
State/ Territory | Restricted (Written Permission Required) | Not Permitted at all times |
All | Any islands; Any remote unsealed roads (not listed below). | Fraser Island, Xxxxxxx Island and Xxxxxxxx Island, any beaches |
Queensland* | Birdsville Track, Burke Development Road from Chillagoe to Normanton, Cape York (North of Daintree River), Savannah Way (Normanton to Borroloola), Bloomfield track, Sandover Highway | Fraser Island, Xxxxxxx Island, Old Telegraph Road section of the road to Cape York, CREB Track Cape York (between 1 December- 31 May) |
South Australia | Oodnadatta Track, Simpson Desert, Strzelecki Track, Xxxxxxxxx Xxxxxxx | Xxx Xxxxxxxxx Xxxxxxx |
Xxxxxxxx | Xxxxxxxx | - |
Xxxxxxx Xxxxxxxxx | Bungle Bungles, Cape Leveque, Gibb River Road, Kalumburu Road, Xxxxxxxx Xxxxx/ Plateau, Tanami Track, Blackstone- Xxxxxxxxx Road, Warburton, Fairfield-Leopold’s Downs Road, Gunbarrel Highway | Xxxxxxxx Island, Old Gunbarrel Highway, Canning Stock Route, last 2 kilometres of the Xxxxxxx Xxxxx Gorge Road |
Northern Territory | Arnhem Xxxx, Xxxxxxxx Xxxx, Xxxxxx Xxxxxxx, Xxxxxxxx Xxx, Xxxxxxxxx to Borroloola, Finke Road (between Xxxxx Xxxxxxx and Oodnadatta Track), Tanami Track, Sandover Highway, Xxx Xxx Xxxxx and Twin Falls (except the X-Terrain). | Boggy Hole (Finke Gorge National Park), Central Arnhem Road, The Lost City in Litchfield Park, the Old South Road from Maryvale to Finke, Twin Falls (X-Terrain). |
Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.
Our 4WD Restricted areas maps are available to download on the Apollo website.
Picking Up and Dropping Off Your RV
Branch Hours and Public Holidays
The opening hours of our branches vary, depending on location and seasonality. The below table details the specific hours for pick-up and drop-off:
Location | Dates/Hours for Pick-up and Drop-off | |
Xxxxxxxx Xxxxx Xxxxxxx Brisbane Cairns Hobart Melbourne Perth Sydney | 1 April 2021- 31 March 2022 8am to 4pm 7 days a week | |
Xxxxxx Xxxxxx | 1 April - 19 December 2021 8am to 4pm 7 days a week Broome closed Sunday | 20 December 2021 - 31 March 2022 Closed |
Our Broome and Darwin branches are closed during the wet season (20 December to 31 March). During this time roads are muddy and hard to navigate and for safety reasons, we strongly recommend that guests avoid travelling to the top end of Australia during this time.
Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays including Good Friday (2 April 2021) Christmas Day (25 December 2021), New Year’s Day (1 January 2022), and Observed Australia Day (26 January 2022).
Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for you. You can arrange transport to and from the airport via taxi or rideshare at your own cost.
RV Introduction and Show Through
At pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip. To ensure guests have a thorough RV show through before starting their adventure, guests need to pick up their RV from the branch by 4pm.
Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go (included in StarRV) is available to be pre-purchased or added at pick-up to offer quick and easy return.
Pre-register Online
Guests have the ability to register online in advance at xxxxxxxxxxxx.xxx/xxxxxxxxxxx. By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process.
Guests will also be required to watch our Apollo safe driving video prior to pick up, and can access our ‘How To Videos’ through the Apollo Connect App prior to pick up to learn how to use their RV.
Apollo Connect
Apollo Connect is our custom-built app available for our guests travelling in Australia, New Zealand and USA. The free app provides our guests with all the necessary information needed to make their Apollo journey even better.
• Watch ‘RV how-to’ and safety videos while on the road.
• Find Apollo branches and contact our team
• Search and book campgrounds while on the road.
• Save on attractions and experiences
• Find local points of interest
• Guests can download the app on Google Play or the App Store.
Branch Locations
Apollo branches are located across Australia, allowing you to plan for road trips both long and short. Our Broome branch is a little more remote than others a single $750 location fee applies to guests who pick-up or drop-off at our Broome branch.
Certain RVs are more popular in certain locations; the matrix below is a guide to available RVs at each of our branches.
Xxxxxxxx | Xxxxx Xxxxxxx | Brisbane | Broome | Cairns | Xxxxxx | Xxxxxx | Melbourne | Perth | Sydney | |
Aquila | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||||
Pandora | 🗸 | 🗸 | 🗸 | |||||||
Pegasus | 🗸 | 🗸 | 🗸 | |||||||
Hercules | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||||
Hitop Camper | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 |
Endeavour Camper | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 |
Euro Tourer | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |
Euro Camper | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |
Euro Star | 🗸 | 🗸 | 🗸 | |||||||
Euro Slider | 🗸 | 🗸 | 🗸 | |||||||
Euro Deluxe | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |
Euro 200 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |
Trailfinder Camper | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |||
Adventure Camper | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |||
Cheapa Hitop | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||
Cheapa Endeavour | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||
Cheapa 2 Berth | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||
Cheapa 4 Berth | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||
Cheapa 6 Xxxxx | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||
Cheapa 4WD | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |||
Cheapa Trailfinder | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | |||
Hippie Drift | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||||
Hippie Hitop | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | ||||
Hippie Endeavour | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 | 🗸 |
This is a guide only. RV availability may change, depending on the adventures of our guests.
Other Important Information
Booking Duration
An Apollo RV Holiday allows guests to travel at their own pace, to ensure our guests get the most of their road trip a minimum four-day booking period when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods such as Christmas, Easter, V8 Supercars Bathurst weekend, MotoGP Xxxxxxx Xxxxxx weekend.
Peak | Pick-up From: | Pick-up To: | Minimum days: | Locations: |
Easter | 29 March 2021 | 3 April 2021 | 10 | All – selected vehicles excluding Hippie |
Bathurst Races | DATES TO BE RELEASED | DATES TO BE RELEASED | 0 | Xxxxxxxxx, Xxxxxx |
Xxxxxxx Xxxxxx Races | DATES TO BE RELEASED | DATES TO BE RELEASED | 7 | Melbourne, Sydney |
Christmas | 18 December 2021 | 2 January 2022 | 10 | All |
Lunar New Year | 28 January 2022 | 10 February 2022 | 10 | Melbourne, Perth, Sydney |
Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.
Guest Responsibility
Xxxxxx reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:
• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our RVs can’t swim.
• Damage caused to tyres and windscreen except where ‘Value Pack’ (StarRV and Apollo 2WD), ‘4WD Additional Cover’ or ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Value Pack’ (StarRV and Apollo), ‘4WD Additional Cover’ (Apollo and
Cheapa Campa) or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged RV, except when the ‘4WD Additional Cover’ has been purchased and applies.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ (StarRV, Apollo and Cheapa Campa) or ‘4WD Additional Cover’ has been purchased and applies.
• Damage to the awning of the RV except where ‘4WD Additional Cover’ (Apollo and Cheapa Campa) has been purchased and applies.
• Our RVs are equipped with a tracking device. Xxxxxx reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of
$300 charged on each occasion identified.