THL campers Nieuw-Zeeland

THL campers Nieuw-Zeeland

Huurvoorwaarden, belangrijk om door te nemen

Bij het huren van een auto of camper sluit je een huurcontract af met de verhuurmaatschappij. Dit contract is onderdeel van onze reisovereenkomst. Dat betekent dat u ook aan de voorwaarden van de verhuurder gebonden bent. Het is belangrijk deze door te nemen. Bij het ophalen van de auto of camper dien je deze immers te ondertekenen in het huurcontract. Zo zijn er altijd uitzonderingen op de dekking van de verzekering, gebeurtenissen die niet vallen onder het afgesproken eigen risico, restricties aan de route of wegen die mogen worden bereden, kosten in geval van boetes, etc.

Op de eerste pagina’s benadrukken we een paar belangrijke voorwaarden en instructies. Op de volgende pagina’s vind je de Engelstalige samenvatting van de voorwaarden van de verhuurmaatschappij zelf.

Wij raden aan om de voorwaarden goed door te nemen. Mochten er vragen over zijn, dan zijn wij graag bereid hier uitleg over te geven.

Verzekering van de camper

Huurauto’s en campers zijn verplicht WA verzekerd, dat is altijd inbegrepen.

Heb je gekozen voor de Inclusive toeslag (Value Pack) dan is de “Liability Reduction Option” verzekering inbegrepen. Dat betekent een verlaging van het eigen risico tot NUL.

Maar let op: er zijn altijd uitzonderingen die niet gedekt zijn. Zie daarvoor de uitgebreide huurvoorwaarden van THL hieronder.

Leeftijd bestuurder / passagiers

Let op: minimum leeftijd 21 jaar, Let op: kinderzitje / boosterseat is tot 8 jaar verplicht

Rijbewijs

- Je dient in het bezit te zijn van je geldige rijbewijs.

Internationaal Rijbewijs verplicht: Naast je het huidige model Nederlandse rijbewijs is in Nieuw-Zeeland een Internationaal Rijbewijs verplicht. Deze is bij de ANWB aan te schaffen en kost ongeveer

€ 19,- en is 1 jaar geldig (neem pasfoto en het geldige rijbewijs mee).

Self Check-in website: dit is verplicht voorafgaande aan het ophalen van de camper

Op de volgende veilige website is het mogelijk om alvast in the checken bij THL voorafgaande aan het ophalen van de camper: xxxxx://xxx.xxxxxxxxx.xxx

Het ‘booking number’ dat moet worden ingevuld staat op de voucher die samen met de overige reisbescheiden voor vertrek uit Nederland wordt toegestuurd.

THL Roadtrip App

Deze gratis app geeft je alle informatie die je nodig hebt voorafgaande en tijdens je reis met de camper. De app kan je downloaden in Google Play en de App Store. In de app vind je o.a.:

- Instructie video’s over de camper die je hebt gehuurd.

- Instructies over het gebruik en veilig besturen van de camper.

- Direct contact met de verhuurder voor hulp en vragen onderweg.

- Informatie over campings in de buurt

- Informatie over de locatie van de verhuurdepots, maar ook de dichtstbijzijnde benzinestations, vuilwater dump locaties, supermarkten, pinautomaten, etc..

Navigatie

Vanaf 2023 is de THL Roadtrip App niet meer voorzien van GPS navigatie, omdat dit tegenwoordig eenvoudig via je eigen mobiele telefoon kan. Navigeren kan door op je telefoon Google Maps of ‘Kaarten’ te gebruiken, de app waarmee je thuis ook op je telefoon de route en navigatie doet. De kaart verschijnt dan op het

scherm van de auto en de stem via het luidsprekersysteem van de auto.

Vrijwel alle voertuigen zijn voorzien van Apple Carplay en/of Android Auto. Je kunt je telefoon middels USB kabel aansluiten op de auto en vervolgens op het scherm van de auto de navigatie van je telefoon gebruiken.

Hieronder staan een paar tips om goed te kunnen navigeren in Nieuw-Zeeland:

1. Off-Line navigeren zonder datagebruik (kosteloos)

Een offline kaart downloaden (bijv. in Google Maps), van het gedeelte van de regio en route die je de volgende dag / dagen gaat rijden. Doe dit van tevoren, thuis of in het hotel (met Wifi). Je kunt dan navigeren zonder dat je mobiele data gebruikt. (let op dat je ‘data roaming’ uitstaat als je in Nieuw-Zeeland bent).

2. On-Line navigeren met een Nieuw-Zeelandse simkaart

Je kunt in Nieuw-Zeeland een simkaart kopen voor mobiele data. (handig als je een 2e reserve telefoon bij je hebt, of een telefoon waar 2 simkaarten in kunnen). Deze prepaid data simkaarten zijn vaak te koop op luchthavens, of in een telecomwinkel in de stad.

We raden een simkaart aan als je een wat langere huurperiode hebt of gewoon de beste navigatie wilt, omdat het zoeken naar adressen soms nauwkeuriger werkt dan bij een offline kaart. Vooraf downloaden van offline kaarten is nog wel aan te raden voor een lager data verbruik.

Transfers van en naar het depot

Deze zijn niet inbegrepen. Je kunt het beste een taxi nemen vanaf de luchthaven of je hotel. Bij het inleveren van de camper zal de verhuurder een taxi voor je bellen indien gewenst.

Tolwegen Nieuw-Zeeland

Nieuw-Zeeland kent 3 tolwegen, namelijk een stuk van 7,5 km. xxx xxx xx. 0 xxx xxxxxxx van Auckland, en 2 snelwegen (15 en 5 km.) bij de plaats Tauranga. De tol op deze wegen kan alleen maar elektronisch worden betaald. Je kunt dit vooraf regelen op onderstaande website, maar pas nadat de auto is opgehaald. Gelukkig bestaat ook de mogelijkheid deze wegen te vermijden.

Zie voor meer informatie de website: xxx.xxxx.xxxx.xx/xxxxx-xxx-xxxx/xxxx-xxxxx/

Route beperkingen:

De campers mogen alleen op de asfaltwegen en goed onderhouden onverharde toegangswegen (max. 12 km.) naar erkende campings of belangrijke toeristische attracties rijden.

Uitgesloten zijn:

Skippers Road (Queenstown), the Crown Range Road/Cardrona Valley Road, Ninety Mile Beach (Northland), Wanaka – Xx Xxxxxxxx Xxxx xxxxxx xxxx xx Xxxxxx Xxxx, Xxxx Xxx Xxxx (Xx. Cook) and North of Colville and Waikawau Township (Coromandel Peninsula).

Boetes, administratiekosten, tolwegen:

Nagekomen boetes voor verkeersovertredingen dienen te worden betaald per creditcard. De boetes worden door THL verhoogd met NZ$ 75 administratiekosten. Dit geldt ook voor boetes wegens onbetaald gebruik van de tolwegen rondom de grote steden.

De campers zijn uitgerust met een telematic system dat je locatie in de gaten houdt. Dit is voor je eigen veiligheid, maar bij geregistreerd continu niet naleven van de snelheidslimieten en ondanks waarschuwingen, of het niet naleven van de routebeperkingen en het rijden op niet toegestane routes, kan THL een boete van NZ$ 300 per geregistreerde gebeurtenis opleggen.

Problemen, pech of vragen onderweg

THL heeft een 24-uurs ‘Roadside Assistance’ telefoonnummer.

Neem altijd direct contact op met THL als je pech hebt, schade, noodzakelijke reparaties of klachten onderweg, dan kunnen ze je zo goed mogelijk helpen.

Engelstalige samenvatting van de voorwaarden

Op de pagina’s hieronder vind je de Engelstalige samenvatting van de voorwaarden. Wij raden aan om de voorwaarden goed door te nemen. Mochten er vragen over zijn, dan zijn wij graag bereid hier uitleg over te geven.

Welcome to thl:

We are thl. A global family of RV brands delivering the most enriching way to experience the world. Championing a way of travelling that creates true value for the people, places and environments we touch.

Together, we are more vertically integrated, globally connected, and ambitious than anyone else in RV. We design and build. We rent. We sell. Delivering to hundreds of thousands of guests every year across our thl operations in New Zealand, Australia, United Kingdom, Ireland, Europe, USA and Canada; and franchises in Southern Africa and Japan. Amplified by our connections into the broader tourism industry and manufacturing sectors.

Collectively we represent over 30 brands, each with strong brand equity and local heritage in the markets they operate.

Terms & Conditions

Valid 1 April 2024 – 31 March 2025

Driver Licence and Minimum Age

A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. We do not accept Digital Driver licences.

Mighty Campers (Highball and Double Down), Cheapa Campa (Hitop and Endeavour) and Hippie (Hitop and Endeavour) drivers must be 18 years of age or over with a full driver licence or hold a restricted licence or equivalent.

For all other RV types drivers must be 21 years of age or over, have held an unrestricted licence for at least two years and the licence must be valid for the entire booking duration.

Rate Inclusions

To make travel as comfortable as possible for our guests, our rates include:

maui	Britz	Apollo	Mighty Campers	Cheapa Campa	Hippie
24hr Roadside Assistance	24hr Roadside Assistance	24hr Roadside Assistance	24hr Roadside Assistance	24hr Roadside Assistance	24hr Roadside Assistance
Unlimited Kilometres	Unlimited Kilometres	Unlimited Kilometres	Unlimited Kilometres	Unlimited Kilometres	Unlimited Kilometres
Kitchen Kit	Kitchen Kit	Kitchen Kit	Kitchen Kit	Kitchen Kit	Kitchen Kit
General Equipment	General Equipment	General Equipment	General Equipment	General Equipment	General Equipment
Personal Kit	Personal Kit	Personal Kit	Personal Kit	Personal Kit	Personal Kit
Extra Driver/Renter	Extra Driver/Renter	Extra Driver/Renter

• Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster, and tea towel. Electrical appliances are supplied in vehicles that have 240V.

• General Equipment: pegs, clothesline, fire extinguisher, bucket, hose, dustpan, and brush.

• Personal Kit: complimentary bedding and towels.

Multiple Rentals

Should a guest have more than one consecutive rental in either Australia or New Zealand that in total are 21 days or more they can be combined to qualify for longer-term hire discounts off the daily vehicle rates.

Discounts

Guests who love road trips as much as we do and travel for more than 21 days, receive 5% off daily rates. This is also available to guests with multiple bookings that total 21+ days.

Road User Charge Recovery Fee

The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows:

• 4 Berth and 6 berth toilet & shower: $8.04

• All other vehicles (excluding Hippie): $7.64

• RUC will not apply to any Hippie rentals.

We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention without notice.

Booking Alterations

We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the current rate of the day at the time of booking alteration.

The following are considered as a booking alteration:

• Change of name

• Change to pick-up or drop-off dates

• Change pick-up or drop-off branch location

• Change of RV category

• Change of rate scheme including special rates

Change to the Drop-Off Location after Pick-Up

If your guest wants to change their drop-off destination after pick-up, they should get in touch with our friendly Reservations crew who will be happy to help. Our team will advise guests if the change is possible and subject to the change being approved an additional charge of up to $750.00 may apply.

Extending a Road Trip

If your guest is having so much fun that they want to extend their booking whilst on the road, they should first contact our friendly Reservations crew who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a thl Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.

We will always do our best to accommodate any extensions, subject to vehicle availability.

Change of RV

Our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however thl reserves the right to substitute the booked RV with an alternative available RV without prior notification and at no extra cost. Any changes made to the booked RV and agreed to by the guest shall not constitute a breach of contract and does not entitle the guest to a refund.

Online Check-In

It is mandatory for guests to complete thl 's online check-in no less than 14 days prior to pick-up at: xxxxx://xxx.xxxxxxxxx.xxx/

By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process. Guests will also be required to watch our thl safe driving and 'How to Videos' through the thl Roadtrip App, prior to pick-up to learn how to use their RV.

thl Roadtrip App

The thl Roadtrip App is custom built for guests travelling in Australia and New Zealand. The free app provides our guests with all the necessary information needed to make their thl journey an amazing experience.

The app is designed to:

• Enhance guests’ holiday experience by providing ‘how-to videos’ prior to pick up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.

• Educate our guests on how to use the vehicle and safe driving practices.

• Provide thl contact details to extend their holiday, contact roadside assistance, email any other enquiries, and find answers to FAQ’s.

• Provide information on campgrounds while on the road and allow for campgrounds to be booked.

• Search and book great deals on attractions and activities.

• Find helpful travel information such as branch locations, nearby petrol stations, dumping stations, supermarkets, and ATMs.

Guests can download the app on Google Play or the App Store.

Getting To and From the Airport

Branches are located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost.

Branch Locations

thl branches are located in Auckland, Christchurch and Queenstown. For guests who pick-up or drop-off at our Queenstown branch a single $250 location fee applies.

All RVs are available in all locations and the matrix below includes the vehicle booking codes.

Brand	Name	Code	Auckland	Christchurch	Queenstown
Maui	Ultima	2BTSM	✓	✓	✓
	Ultima Plus	3BTSM	✓	✓	✓
	Cascade	4BMA	✓	✓	✓
	Beach	4BMP	✓	✓	✓
	River	6BMPC	✓	✓	✓
Britz	Venturer	2BTSBV	✓	✓	✓
	Discovery	4BTSD	✓	✓	✓
Apollo	Hitop	NZHITOP	✓	✓	✓
	Endeavour	NZ4END	✓	✓	✓
	Euro Tourer	NZ2BERTHST	✓	✓	✓
	Euro Plus (NEW)	NZ3BERTHST	✓	✓	✓
	Euro Quest (NEW)	NZ4BERTHQ	✓	✓	✓
	Euro Camper	NZ4BERTH	✓	✓	✓
	Euro Deluxe	NZ6BERTH	✓	✓	✓
Mighty Campers	Highball	2YX	✓	✓	✓
	Double Down	4YX	✓	✓	✓
	Deuce	2Y	✓	✓	✓
	Deuce Plus	3Y	✓	✓	✓
	Double Up	4Y	✓	✓	✓
	Big Six	6Y	✓	✓	✓
Cheapa Campa	Cheapa Hitop	NZCHITOP	✓	✓	✓
	Cheapa Endeavour	NZC4END	✓	✓	✓
	Cheapa 0 Xxxxx	XXX0XXXXXXX	✓	✓	✓
	Cheapa 0 Xxxxx	XXX0XXXXX	✓	✓	✓
	Cheapa 0 Xxxxx	XXX0XXXXX	✓	✓	✓

Hippie	Hippie Hitop	NZHIPPYH	✓	✓	✓
	Hippie Endeavour	NZHIPPYE	✓	✓	✓

Branch Hours and Public Holidays

The table below details the specific hours for pick-up and drop-off.

Location	Dates/Hours for Pick-up and Drop-off
Auckland Christchurch Queenstown	1 April 2024 - 31 March 2025 8am to 4pm 7 days a week

Our staff enjoy a holiday as much as you do, and all branches are closed on Christmas Day (25 December 2024). Our branches are open on other public holidays, but a $115 fee applies when the pick-up and/or drop-off is booked for a public holiday as outlined in the following table.

Public Holidays:

Date	Auckland (AKL)	Christchurch (CHC)	Queenstown (ZQN)
1 April 2024	✓	✓	✓
25 April 2024	✓	✓	✓
03 June 2024	✓	✓	✓
28 June 2024	✓	✓	✓
28 October 2024	✓	✓	✓
15 November 2024		✓
26 December 2024	✓	✓	✓
01 January 2025	✓	✓	✓
2 January 2025	✓	✓	✓
29 January 2025	✓
6 February 2025	✓	✓	✓
25 March 2025			✓

Ferry Reservations

Ferry travel is required for guests moving between NZ’s North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m RV on the ferry, irrespective as to the size of the motorhome reserved.

Booking Duration

An RV holiday allows guests to travel at their own pace. To ensure our guests get the most out of their road trip a minimum five-day rental period applies when pick-up and drop-off is from the same branch location. Higher minimum rental periods apply for all brands as follows and are subject to change.

Additional minimum periods apply as follows:

• 14 Day minimum for 26th December 2024 to 7th Jan 2025

• 10 Day minimum for 8th Jan to 15th March 0000

Xxx-xxx Xxxxxxxx

Xxxx trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period of seven days along with a one-way fee applies per below.

Additional minimum periods apply as follows, and are subject to changes, which will be communicated by our sales team:

• 7 Day minimum applies for travel from AKL to CHC from 01 April to 30 September 2024.

• 10 Day minimum applies for travel from AKL to CHC from 01 October 2024 to 31 March 2025.

• 10 Day minimum applies for travel from AKL/CHC to ZQN from 01 April to 30 September 2024.

• 14 Day minimum applies for travel from AKL/CHC to ZQN from 01 October 2024 to 31 March 2025.

One-Way fees:

• For pick up Auckland returning in Christchurch or Queenstown between 01 April and 30 September 2024 - $180.00.

• For pick up Auckland returning in Christchurch or Queenstown between 01 October 2024 and 31 March 2025 - $280.00.

• For pick up Christchurch or Queenstown returning in Auckland between 01 October 2024 and 31 March 2025 - $180.00.

• For pick up Christchurch returning in Queenstown between 01 April 2024 and 31 March 2025 - $180.00.

• For pick up Queenstown returning in Christchurch between 01 October 2024 and 31 March 2025 -

$85.00.

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact On- Road Assist on 0800 788 558 or x00 0 000 0000 if they have any concerns regarding road accessibility.

For the safety of guests, the following travel restrictions are in place:

• All RVs can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.

• No RV shall be driven on all ski field access roads from 01 June to 00 Xxxxxxx, Xxxxxxxx Xxxx (Xxxxxxxxxx), the Crown Range Road/Cardrona Valley Road, Ninety Mile Beach (Northland), Wanaka

– Xx Xxxxxxxx Xxxx xxxxxx xxxx xx Xxxxxx Xxxx, Xxxx Xxx Xxxx (Xx. Cook) and North of Colville and Waikawau Township (Coromandel Peninsula).

Guests who travel to restricted areas without permission will void all Liability Cover in the event of damage or accident and may be subject to a penalty fee of $300.00 charged on each occasion identified.

Kilometres

For the safety of guests please don’t underestimate the time it will take to drive from one point to another. While our RVs include unlimited kilometres, we recommend travelling a maximum of 250 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Returning the RV

The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RV needs to be returned to the branch as it was taken, with the interior cleaned and toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. The Cleaning Pack is available to be pre-purchased or added on pick-up to offer quick and easy return.

Repairs

We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100.00 can be completed without authorisation and will be reimbursed upon presentation of receipts. If repairs over $100.00 are needed, the On-Road Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.

All RVs are covered by the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed please contact On-Road Assist on 0800 788 558 or +64 9 801

3857.

Infringements, Tolls and Fines

thl will pass on any charges the guest receives for traffic infringements, toll, or parking fines during their road trip. For toll way fee received, thl reserves the right to charge the guest’s credit or debit card upon receiving the toll way fee. An administration fee of $75.00 to cover associated administrative costs per toll way fee, traffic infringement or parking fine received may be charged.

Animals

We believe fur friends can only make a road trip better. Pet dogs and cats are allowed to travel in Xxxxx, Xxxxxx, Cheapa Campa, Mighty Campers and Hippie vehicles. There is a $299.00 pet fee (excluding service animals). Our full policy can be viewed on the thl website. Service dogs are permitted in all vehicles. If a vehicle is returned soiled by a pet thl reserves the right to charge an extra cleaning fee. Our full policy can be viewed on the thl website.

Smoking and Drugs

Our RVs are a smoke free and drug free zone; hence smoking or drugs are not permitted in any of our RVs.

Payment at Branches

For security reasons, we accept credit card and debit card for charges paid at RV pick-up and drop-off. We do not accept cash at our branches. The liability deposit, if applicable, cannot be paid with a pre-paid credit card.

Credit Cards

We accept Visa, MasterCard and American Express. The following fees apply for the rental charges and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

	Rental/Extras
Visa/Mastercard Debit/Credit Card	2.7%
Amex	5.2%

Fees are subject to change

Travel Insurance

For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Personal Injury

The RV has Third Party insurance cover, and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third-Party insurance of the party responsible for the accident. thl strongly recommends that all passengers take out their own Personal Injury travel insurance.

thl does not accept any liability for personal injuries sustained during the rental. Except where such loss or damage is caused by thl’s (or that of its employees) own negligence or breach of the Rental Agreement Terms and Conditions. thl does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the customer).

Property Damage

The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired.

There is no refund for any unused portion of the rental period. The Liability applies to each claim, not RV.

thl reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options

Guests can choose between the following liability options:

• ‘The Low Road’ - our most basic level of liability cover.

• ‘The High Road’ - our highest liability cover giving the most peace of mind. Included in the Value Pack

The amount payable for each Liability Option is based on the number of days of hire for the minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

		The Low Road*			The High Road*
		Price per day	Liability			Liability
Maui	All RVs	Included	$7,500			$0
Britz	Toilet & Shower	Included	$7,500			$0
Apollo	Non-toilet & shower	Included	$5,000			$0
	Toilet & Shower	Included	$7,500			$0
Mighty Campers Cheapa Campa	Non-toilet & shower	Included	$3,500			$0
	Toilet & Shower	Included	$5,000			$0
Hippie	All RVs	Included	$3,000			$0

*Liability is subject to exclusions ,

A credit card authority will be recorded at the time of pick-up regardless of the liability option selected by the guest.

Damage Liability

If the guest chooses to take 'The Low Road', they will be responsible to pay for damage to the RV, where they are at fault. The liability amount, which varies by RV type, applies per claim. This is applicable regardless of if the guest has purchased private travel insurance.

If the guest chooses to take 'The High Road' their liability for damage will be zero (subject to exclusions). However, the guest will be responsible for the total costs of any damage, and 'The High Road' and the 'Value Pack' (if taken) will be void if:

• the guest breaches any of the Rental Agreement Terms and Conditions terms and that breach is the cause of or contributes to the relevant damage.

• the damage is covered by any of the exclusions in the 'Other Things You Need to Know' section set out below.

Exchange Rate and Currency Variations

All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 business days depending on the guest’s financial institution. thl will not be responsible for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions.

Value Pack Walkabout: "vrijwel altijd bijgeboekt en dan inbegrepen, zie je boekingsoverzicht"

The Value Pack is a bundled extra which provides reduced liability and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment.

	Inclusions
Maui Britz toilet & shower Apollo toilet & shower	‘The High Road’, Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Rollover, Fan/Heater, 3x Toilet Chemicals, Camp Chairs and Table, Baby/Booster Seats (with prior request), Snow Chains (on request)
Apollo non-toilet & shower	‘The High Road’, Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Rollover, Fan/Heater, Camp Chairs and Table, and Baby/Booster Seats (with prior request), Snow Chains (on request)
Mighty Campers toilet & shower Cheapa Campa toilet & shower	‘The High Road’, Undercarriage/Overhead damage (covered for accidental damage), Fan/Heater, Extra Driver/Renter Fees, 3x Toilet Chemicals, Camp Chairs and Table, and Baby/Booster Seats (with prior request), Snow Chains (on request)
Mighty Campers non-toilet & shower Cheapa Campa non-toilet & shower
Hippie	‘The High Road’, Fan/Heater, Extra Driver/Renter Fees, Camp Chairs and Table, and Baby/Booster Seats (with prior request).

Value-Added Services

thl offers a range of optional extras to make road trips that little bit easier.

Item	Price	Conditions
Extended Roadside Assistance	$5.00 per day (capped at 25 days)	This includes opening RV on lock out, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres and call out fee up to $150.00. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer. Capped at 25 days.
Single Vehicle Rollover	$7.00 per day	Applicable to Mighty, Cheapa Campa and Hippie bookings with Value Pack. Minimum $63.00 per rental
Re-fuelling Pack	$399.00 (hires 15 days and under) $539.00 (hires 16-24 days) $699.00 (hires 25 days+)	This includes: Road User Charge recovery fee, 1x fuel tank refill and 1x gas bottle refill.
Cleaning Pack	Vehicles without toilet and shower: $85.00 Vehicles with toilet and shower: $135.00	This includes: toilet and grey water emptying (where applicable), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
Camp Chairs	$20.00 each per rental	Included in the Value Pack
Camp Table	$29.00 per rental	Included in the Value Pack
Bike	$16.00 per day	Applicable for: all maui and Britz RVs. Maximum of two bikes per vehicle.
Bike Rack	$58.00 per rental	Applicable for: all maui and Britz RVs.
Additional Doona/Duvet	$18.00 per rental
Heater/Fan	$18.00 per rental
Baby/Booster Seats	$42.00 each per rental	Included in the Value Pack Maximum 2 seats.
Pre-Purchased Gas Bottle – non-toilet & shower	$32.00 per rental	A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to Apollo at the completion of the road trip. Fee applies for each booking of a multiple rental.
Pre-Purchased Gas Bottle – toilet & shower	$42.00 per rental
Snow Chains	$50.00 per rental	Cannot be pre-booked. Guest can request at Self Check-In or Pick-Up.
Extra Driver/Renter	$4.00 per person per day	Included in Value Xx.xx Apollo, Britz, Maui, Capped at 15 days.
Toilet Chemicals	$3.00 each	Cannot be pre-booked. Guest can request at Self Check-In or Pick-Up.

Fees

Item	Price	Conditions
First Aid Kit	$40.00	A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and fee is charged.
Change of Drop-off location after Pick up	$750.00 minimum	Subject to availability.
Pet Cleaning Fee	$299.00	Applies on all bookings where a pet dog or cat is travelling in the RV. Pets are not allowed in maui.
One-Way Fee (AKL to CHC/ZQN)	$280 (Oct to March) $180 (Apr to Sep)	Minimum rental periods apply.
One-Way Fee (CHC/ZQN to AKL)	$180 (Oct to March)	Minimum rental periods apply.
One-Way Fee (CHC to ZQN)	$180 (Apr to March)	Minimum rental periods apply.
One-Way Fee (ZQN to CHC)	$85 (Oct to March)	Minimum rental periods apply.
Queenstown Location Fee	$250	Per rental.

Public Holiday Surcharge
$115 A Public Holiday Surcharge will apply to all rentals picking up and/or dropping off on the observed public holiday dates at the pick-up and drop-off location.

Other Things You Need to Know

thl reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest.

• Damage caused by negligence and/or wilful conduct.

• Damage caused to the RV in any way by part or total water submersion or salt water.

• Damage caused to tyres and the windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.

• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.

• Damage caused due to a single vehicle rollover except where the ‘Value Pack’, or ‘Single Vehicle Rollover’ has been purchased and applies.

• Damage and associated costs with recovery of a bogged vehicle.

• Damage or loss caused to any personal belongings.

• Damage or loss caused by a guest's pet.

• Damage caused due to use of incorrect or contaminated fuel.

• Damage to the slide out of the RV.

• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.

• Our RV’s are equipped with a location monitoring device. thl reserves the right to send warnings to guests that are driving in contradiction to our terms and conditions, or exceeding speed limits. Guests that continuously ignore the warnings may be subject to a fee of $300.00 charged on each occasion identified.