Farva Jafri

Uber’s terms of use is an intriguing and unique document that deeply explores facets of arbitration which other companies usually don’t address. Having worked with numerous tech companies, Farva Jafri, a contracts lawyer from New York, tears down the arbitration section in this terms of use. She explains how drafters can create functional documents by balancing the need for user-friendly terms and a comprehensive document that doesn't miss the details. She tells us both, the backstory of Uber’s terms of use and how it shaped their drafting developments.