编号：B

编号：B

《北京市电话通信业务入网服务合同》补充条款

用户（甲方）：

通信运营企业（乙方）：中国移动通信集团北京有限公司

根据《中华人民共和国合同法》、《中华人民共和国电信条例》及其他有关法律、法规的规定，在平等、自愿、公平、诚实信用的基础上，甲乙双方就移动电话、固定电话及相关数据通信业务在《北京市电话通信业务入网服务合同》基础上，就入网服务（以下简称通信服务）的有关事宜协商订立本合同。本协议适用中华人民共和国法律。

第一条 服务内容及服务承诺

1.1甲方愿意使用乙方提供的号码，并接受乙方提供的电信服务，乙方愿意在现有技术条件下网络覆盖范围内以及签订有漫游协议的电信运营商的网络覆盖范围内为甲方提供电信服务，具体服务内容由甲乙双方通过签署业务受理单或其他方式另行约定。

1.2甲方可以自主选择是否订购第三方服务商提供的由乙方代收服务费的增值电信业务（以下简称“代收费业务”）。

1.3甲方应遵守法律法规的规定使用乙方提供的服务。

第二条 入网登记

2.1甲方使用乙方号码并接受乙方提供的电信服务，需办理入网登记手续。甲方办理入网登记手续时，应当按照《电话用户真实身份信息登记规定》（工业和信息化部令第25号）向乙方出示有效证件，提供真实身份信息。甲方委托他人办理入网手续的，受托人应当出示甲方和受托人的有效证件，并提供甲方和受托人的真实身份信息。甲方应具有完全的民事行为能力。甲方为无民事行为能力人或限制民事行为能力人的，应由其监护人代理甲方签署本协议。

2.2甲方或其受托人拒绝出示有效证件，拒绝依照本协议提供身份信息的，冒用他人的证件的，或者使用伪造、变造的证件的，乙方有权不为其办理入网手续，或乙方有权解除本协议，收回号码，终止提供服务，由此造成的后果由甲方自行承担。

2.3如甲方入网登记资料发生变更，应及时到乙方营业厅或乙方指定的其他渠道办理资料完善手续。因甲方或其受托人提供的资料不详、不实或变更后未及时办理资料完善手续等原因所造成的后果由甲方自行承担。

2.4甲方入网后自动获取客户初始服务密码的，应立即修改初始服务密码并妥善保管。因密码保管不善造成的后果由甲方自行承担，但乙方有义务协助公安机关调查相关情况。为方便办理业务，乙方可根据甲方申请以短信等方式提供随机密码，该密码可作为办理业务的临时凭证。凡使用服务密码或随机密码办理业务的行为均被视为甲方或甲方授权的行为。

2.5甲方因SIM卡丢失或损坏等原因需办理补卡手续或换卡手续时，甲方可凭在乙方登记的有效证件原件到乙方营业网点办理，或通过乙方指定的其他方式办理。甲方委托他人代办需同时提供甲方及受托人真实有效证件原件及委托书。乙方可以收取相应费用。

2.6经甲乙双方协商一致，甲方可以将本协议项下的号码过户给第三人。甲方和第三人应持双方有效证件原件到乙方营业网点办理过户手续，在甲方结清所有费用后由第三人与乙方重新签订客户入网服务协议，本协议自动终止；在办理变更手续之前，因使用该号码导致的交费义务及一切后果仍由甲方承担。

第三条 隐私和通信权益保护

3.1甲方的通信自由和通信秘密不受侵犯，乙方对甲方的客户资料和通信信息负有保密义务。但根据法律、行政法规规定，司法、行政机关依法要求乙方提供协助和配合，乙方应给予协助和配合的，以及甲方授权披露的、乙方为了维护自己合法权益而向甲方提起诉讼或仲裁时，不构成违反保密义务。

3.2甲方个人信息是指以电子或者其他方式记录的能够单独或者与其他信息结合识别甲方身份或者反映甲方活动情况的各种信息。乙方收集、使用甲方个人信息，应当遵循合法、正当、必要的原则。

3.3乙方收集的甲方个人信息将用于保障甲方的通信服务安全、了解甲方通信需求、为甲方提供更加优质的个性化产品和服务。

3.4甲方理解并同意，乙方及其关联公司可以通过业务受理系统登记、纸质返档，通过网络接收、读取并记录等方式，以提供电信服务为目的，在业务活动中收集、使用甲方提供的和甲方使用服务过程中形成的个人信息。乙方有权依法对包含甲方在内的整体用户数据进行分析并加以利用。未经甲方同意，乙方不向除乙方关联公司外的第三方提供甲方个人信息。甲方可以通过营业厅或乙方指定的其他渠道，对其个人信息进行查询、更正。甲方确保个人信息的真实、准确、完整及有效。否则由此产生的风险及责任需由甲方自行承担，若甲方提供的信息不完整、不准确或拒绝提供相关个人信息，则可能无法使用服务或在使用过程中受到限制。

3.5乙方应严格按照《网络安全法》、《全国人民代表大会常务委员会关于加强网络信息保护的决定》、《电信和互联网用户个人信息保护规定》（工业和信息化部令第24号）、《电话用户真实身份信息登记规定》（工业和信息化部令第25号）等法律法规的相关要求，对其在提供服务过程中收集、使用的甲方个人信息履行保护义务。

3.6甲方不得利用乙方提供的服务从事违法犯罪活动或违背公序良俗的活动，不得发送违法信息或未经接收客户同意大量发送骚扰信息，不得有拨打骚扰电话等不当行为，否则，乙方可以暂停向甲方提供服务，直至终止服务。

3.7甲方申告终止通信服务后，乙方停止对甲方个人信息的收集和使用。

第四条 设备管理

新装固定电话需使用光网络终端设备（ONU/ONT）完成接入，甲方应妥善保管并使用乙方免费为其提供的终端设备，未经乙方同意，甲方不得将该设备转借、出租、出售或赠与他人，也不得将该设备用于非乙方提供的业务中，一经发现乙方有权终止提供服务。甲方退网时将根据甲方使用该设备的时间进行产权判断，甲方使用时间小于两年的，须在退网时向乙方归还该设备并保证设备完好，如甲方遗失或损坏该设备，须向乙方全额支付设备费用200元/个；甲方使用时间大于两年的，设备归甲方所有，无需将该设备归还乙方。

第五条 资费及费用缴纳

5.1欠费停机满60日，甲方仍未交清欠费和违约金的，乙方有权终止提供电信服务（以下简称“销号”）和解除协议，并可以通过信函、公告、委托第三方等方式追缴全部欠费和违约金。

5.2甲方在欠费停机期间，停机当月和复机当月的月使用费（套餐费）照常计收。欠费停机跨整月不收取月使用费（套餐费）。

5.3甲方可以自行申请办理停机保号业务，停机保号期间收取停机保号费。

5.4乙方承诺资费方案有效期为一年（双方特殊约定的除外）。乙方有权在有效期截止后修改资费方案。如需修改，乙方应在修改前两个月通知甲方，甲方可以选择修改后的资费方案或乙方提供的其他资费方案。如无需修改，则原资费方案顺延一年，顺延次数不限。

5.5除双方另有约定外，甲方可以选择变更资费方案。

5.6如遇政府主管部门统一调整资费标准的，本协议按政府主管部门调整后的资费标准在规定的时间起执行。

5.7乙方对计费原始数据保留期限为6个月(系统产生用户话单当月起后6个月，不含当月)。若甲方对乙方收取的费用存有异议，应在异议费用发生后6个月内向乙方提出(系统产生用户话单当月起后6个月，不含当月)。甲方对乙方收取的费用提出异议的，乙方有责任进行调查、解释，经核实确属乙方责任多收费用的，乙方应将已多收的部分双倍返还甲方。

第六条 用户服务

乙方可以短信、电话等方式向甲方提示通信费用、数据流量等使用情况和采取限制、暂停、终止服务等技术措施的情况，但上述提示不作为计费依据，甲方应以账单显示金额为准缴纳通信费用，甲方不得以乙方未提示或未及时提示而拒绝缴纳通信费用和违约金。

第七条 客户提醒

结合甲方通信业务使用情况，甲方同意在服务过程中接收乙方通过短信、邮件、外呼、信函等方式提供的服务提醒、业务使用提醒、交费通知等，并同意乙方通过以上方式告知甲方办理业务过程中留存的业务使用人、联系人或担保人等，由其代为提醒。

第八条 终止通信服务及合同的解除

8.1甲方违反国家有关规定擅自或允许他人在已装的电话线路上装移各种终端设备及复用设备；利用其享有的电信服务进行其他电信业务经营活动；未经乙方同意，转让电话使用权或擅自改变固定电话使用性质的，乙方有权解除合同，并保留对甲方追究法律责任的权利。

8.2因房屋拆迁、线路改造、设备升级等事由，乙方无法继续提供电信服务，应提前30日书面通知甲方，方可解除合同。

8.3结合通信技术发展水平，乙方有权根据法律、法规、行业规范等下线相关服务（包括但不限于网络服务、用户服务、甲方申请开通的各项通信服务及其他服务等），如服务下线后影响甲方使用的，乙方应提前30天通过包括但不限于营业厅告示、服务热线、官方网站、短信等方式中的一种或几种进行公告。

8.4甲方利用乙方提供的服务出现违规外呼、呼叫频次异常、超约定用途使用等情况，如：利用“响一声”电话，呼叫但不形成通话，诱导他人回拨的；或者利用虚假主叫等各种机制，进行违法类或商业广告类活动，或者引起客户举报，或者电信运营商收到国家有关部门发文要求予以处理的，乙方有权单方终止通信服务，并追究甲方违约责任，甲方需要承担相应法律责任。

8.5利用乙方提供的服务从事违背公序良俗的活动，乙方有权解除本协议，收回号码，终止提供服务，由此造成的后果由甲方自行承担。

第九条 风险控制

乙方发现甲方出现异常巨额通信费用的，应及时进行数据核实，在权限范围内采取限制、暂停通信服务等技术措施，并积极协助甲方调查情况。甲方申告通信费用异常增长的，乙方应积极协助查询，并按照甲方要求采取限制、暂停通信服务等技术措施。异常巨额通信费用，是指突然出现超过甲方此前3个月平均通信费用5倍以上的费用。

第十条 其他

10.1甲方在未参与赠送、销售优惠等营销活动情况下，销户时，可以预约将余额一次性转入另一乙方有效号码的账户；甲方在参与赠送、销售优惠等营销活动情况下，费用余额按营销活动协议约定进行处理。

10.2甲方或其受托人已详细阅读本协议的全部条款，甲方或其受托人在签署本协议后即视为完全理解并同意接受本协议的全部条款。

1 0.3乙方关联公司是指乙方现在或将来控制、受控制或与其处于共同控制下的任何公司、机构以及上述公司或机构的合法继承人。其中“控制”是指直接或间接地拥有影响所提及公司管理的能力，无论是通过所有权、有投票权的股份、合同或其他被人民法院认定的方式。

10.4双方的联系方式位于签章处，一方如有变更，应及时通知另一方，未及时通知的，一方按照原有地址发送文件的（包括但不限于解除合同的通知）发出后即视为送达。

10.5本合同一式两份，双方各执一份，具有同等法律效力。本合同经加盖乙方公司的业务专用章、营业厅专用章，甲方盖章或签字后生效。本合同是对《北京市电话通信业务入网服务合同》的有效补充，二者不一致的，以本合同为准；本合同未涉及的仍依照《北京市电话通信业务入网服务合同》执行；其它未尽事宜，双方另行协商解决。甲方确认已认真阅读并完全理解本合同内容，签字或盖章后表明将完全履行本合同。

本合同以中英文书写，词义有异议时以中文文本为准。

甲方（签名或盖章）： 乙方（盖章）：

甲方监护人或受托人（签名或盖章）： 经办人（签名）：

甲方手机号码：

签署日期： 年 月 日 签署日期： 年 月 日

NO.B

SUPPLEMENTAL TERMS TO CUSTOMER SERVICE AGREEMNT FOR TELECOMMUNICATION AND NETWORK IN BEIJING

Customer (PARTY A):

Telecom carriers (PARTY B): China Mobile Communications Group Beijing Co., Ltd.

China Mobile Communications Group Beijing Co., Ltd. is willing to provide telecommunication services on its Telecommunication Services including cell phone, landline telephone, data services to PARTY A upon the condition that PARTY A accepts all the terms and conditions hereunder. Terms of this Agreement reference provision of laws and regulations including CONTRACT LAW OF THE PEOPLE'S REPUBLIC OF CHINA, TELECOMMUNICATION REGULATIONS OF THE PEOPLE'S REPUBLIC OF CHINA and based on CUSTOMER SERVICE AGREEMNT FOR TELECOMMUNICATION AND NETWORK IN BEIJING. The following agreement is achieved on the basis of voluntary, equality, fairness and mutual trust. This agreement shall be governed by and construed in accordance with the laws of People's Republic of China.

1. Contents of services and service promises

1.1 PARTY A is willing to use Telecommunication Services and phone number provided by PARTY B, meanwhile, PARTY B would provide PARTY A Telecommunication Services under current technological conditions within the range of network coverage and roaming services according to the telecommunication network coverage of local provider which has agreement with PARTY B. Details of the services purchased shall be proved by service application form signed by both parties.

1.2 PARTY A could choose to further purchase or not value-added services (Collecting Service) provided by third party vendor of PARTY B.

1.3 PARTY A shall use Telecommunication Services under laws and regulations of the People's Republic of China.

2. Network registration

2.1 PARTY A shall provide registration information to PARTY B for network enrollment. Valid identity document in registration form is required according to Regulation of Identity Validation for Telephone Users (file NO. 25 issued by Ministry of Industry and Information Technology). Original copy of authorized representatives together with PARTY A valid identity document is mandatory if trusting a third-party representative for the registration. PARTY A is assumed with complete civil capacity, otherwise, the guardian to the PARTY A is required to sign on the behalf of PARTY A.

2.2 PARTY B reserves the right with agreement termination, phone number withdrawing, Telecommunication Services termination for PARTY A upon the situation hereunder: PARTY A registration information is invalid, PARTY A fraudulent use of other's documents, PARTY A forge or change identity document. The consequence is over PARTY A.

2.3 PARTY A is obligated to update PARTY B with registration information either via PARTY B branch network or authorized channels. Consequence resulted from PARTY A incomplete document, invalid information or upgrade information failed to be notified should be taken by PARTY A.

2.4 Initial password is suggested to be changed immediately and updated password shall be kept in safety. PARTY A shall take full responsibilities for password safety, while PARTY B has the obligation to assist PARTY A with investigation on password leaking. Random password via SMS requested by PARTY A would be qualified as temporary proof of voucher for service application. Service Code or random password via SMS equals authorization from PARTY A.

2.5 PARTY A could apply for SIM card replacement with registered valid identity document from PARTY B branch network or other channels authorized by PARTY B. Authorized representatives of PARTY A shall provide Letter of Authorization together with identity documents for the SIM card replacement service for PARTY A. PARTY B may charge the service accordingly.

2.6 PARTY A could transfer this Agreement to third party upon agreement of all parties involved. PARTY A and the third party to transfer the services shall process the account transferring in PARTY B branch network. PARTY A is obligated to clear communication payment before Agreement termination. PARTY B shall process the transfer service agreement with the third party. Payment shall be responsible by PARTY A before the transfer service take effect.

3. Privacy and Security protection

3.1 Communication freedom and privacy of PARTY A shall not be violated. PARTY B is obligated to keep confidentiality of PARTY A's information. PARTY B's investigation assistance to judicial and administrative authorities according to law and regulation, information disclosure authorized from PARTY A and litigation or arbitration on PARTY A would not be qualified as breach of obligation of confidentiality.

3.2 PARTY A’s personal information is defined as electronical or documented records which can be used to identify PARTY A's activity either independently or combined with other information. PARTY B’s collection and usage of PARTY A’s personal information should under the principle of lawfulness, justifiability and necessity.

3.3 Personal information collected by PARTY B shall be used for ensuring service security, understanding customer demand and optimizing services.

3.4 PARTY A understands and agrees personal information collected by PARTY B and its related companies during business activities via transaction processing systems, paper filing or network interactions like receiving, reading and saving data on the purpose of providing Telecommunication Services. PARTY B has the right to act according to law to analyze and use end user data including personal information. PARTY B is not authorized to disclose PARTY A personal information to third party other than PARTY B or its related company. PARTY A reserves the right to check and upgrade personal information via PARTY B branch network or authorized channels. PARTY A is obligated to ensure personal information real, correct, complete and valid. Otherwise, risks and obligations resulted from failing to do so will be taken by PARTY A. Incomplete personal information provided by PARTY A may lead to service failure or limitation during service.

3.5 PARTY B shall fulfill the obligation to protect PARTY A personal information collected and used in the course of providing services by law and regulations including Internet Security Act, Decision of the Standing Committee of the National People's Congress on Strengthening the Protection of Network Information, Regulations on personal information protection for Telecom and Internet users (file NO. 24 issued by Ministry of Industry and Information Technology) and Regulation of Identity Validation for Telephone Users (file NO. 25 issued by Ministry of Industry and Information Technology).

3.6 PARTY A shall not take the advantage of services provided by PARTY B on criminal or unethical activities, spreading illegal information, sending massive spam messages or phone calls to other users without agreement, otherwise, PARTY B keeps the right to suspend or terminate PARTY A services.

3.7 After PARTY A statement of service termination, personal information collection and analysis by PARTY B shall be terminated.

4. Equipment management

Newly installed Landline telephone is accessed to Internet via terminal ONU/ONT. PARTY A shall properly keep and use the terminal provided free of charge by PARTY B. PARTY B reserves the right to terminate PARTY A services if PARTY A transfer, rent, sell or distribute the terminal to third party without authorization from PARTY B, or make use of the terminal in services or business activities not provided by PARTY B. For service contract between PARTY A and PARTY B and the terminal being used by PARTY A for over 2 years, PARTY A possesses the terminal when service terminated, otherwise the property right of terminal shall still be of PARTY B and PARTY A shall return terminal and ensure its in good condition when service terminated. PARTY B could charge 200 RMB per equipment for terminal loss or damage.

5. Payment for service fee

5.1 60 days after service suspended due to payment overdue and PARTY A failing to clear arrears and penalty (if any), PARTY B reserves the right to terminate services and Agreement with PARTY A (Service Cancellation), meanwhile reserves the right to recover arrears and penalty via lawyer's letter, announcement and legal third-party inspection.

5.2 For the period during service suspension due to payment overdue, service package payment of the month and the month of service resume are collected as usual. The whole calendar month within the period of service suspension due to payment overdue is exempt from service package payment.

5.3 PARTY A could apply for number keeping service while suspending the current service. Service charge shall be paid during the period of number keeping.

5.4 PARTY B ensures charging plan is valid for one year (special agreement excluded) meanwhile reserves the right to update charging plan after the period of validity. PARTY B shall inform PARTY A with updated charging plan two months ahead, PARTY A could follow the new charging plan or negotiate another charging plan. Charging plan without change would grant the same plan continue to be effective extending to the next year, no limitation for times of extension.

5.5 PARTY A reserves the right to follow different charging plans unless bond by special agreements.

5.6 The Agreement follows the updated charging plan adjusted by the governmental department and takes effective accordingly.

5.7 PARTY B shall keep original data of charging plan of PARTY A for at least 6 months which is after user note generates (present month excluded). Objections about charges from PARTY A shall be addressed within 6 months. PARTY B is obliged to investigate and explain about objection from PARTY A and return in double if overcharged payment from PARTY B proved.

6. Customer Service

PARTY B shall inform PARTY A, either via SMS or direct call, about usages of communication fee and data volume, and also situations of technical measures like restriction, suspension or termination of PARTY A services. Above mentioned information would not be qualified as bills. PARTY A payment shall refer to the actual billing statement. PARTY B’s failing or delay of providing above mentioned information cannot be the reason of PARTY A’s refusal of payment for communication services or penalty.

7. Reminding Service

Depending on the usage of telecommunication services, PARTY A agreed to receive service reminder, volume usage or telecommunication charge notice from PARTY B via SMS, email, direct call or written notice and further agreed to be noticed on service reminder, volume usage or telecommunication charge from service user, contact person or warrantor filed in network enrollment registration form.

8. Agreement termination

8.1 PARTY B reserves the right to terminate the Agreement with PARTY A and take legal action for any breach or violation on PARTY A if PARTY A failed to acquire authorization from PARTY B to install or allow any third part to install third party terminal on PARTY A telephone circuit or replicate PARTY A services from PARTY B, hosting other telecommunication services or activities on PARTY A purchased Telecommunication Services, or transfer PARTY A landline telephone or change in the use of it.

8.2 PARTY B can relieve the contract with written notification to PARTY A 30 days ahead if PARTY B could not provide Telecommunication Services due to house demolition, infrastructure reconstruction or equipment upgrade.

8.3 PARTY B reserves the right to get specific service closed, including network services, customer services or services with PARTY A purchase order. If services closed would impact PARTY A’s use, PARTY B shall populate the information 30 days ahead via bulletins of branch networks, hotline, home page or SMS.

8.4 PARTY B reserves the right to unilaterally terminate Telecommunication Services and hold PARTY A liable for breach of contract if PARTY A abuse outbound services or extend purchased services without authorization, for example: trap to induce call back, host false calling for advertising or illegal activities, customer complaint on spam calls or activities restricted according to the request from national authorities.

8.5 PARTY B reserves the right to terminate the Agreement, recycling the phone number and terminating related services of the phone number if unethical actions performed by PARTY A. Consequence shall be on PARTY A's liability.

9. Risk Control

PARTY B shall timely verify data usage if abnormal service charge happens and take immediate remedies like restrict, suspend telecommunication services or any other measures within the scope of authority, and actively assist PARTY A to investigate the situation. PARTY B shall also actively assist PARTY A if the latter reports any abnormal service charge happening; PARTY B shall restrict or suspend telecommunication services according to the requirement of PARTY A. Abnormal service charge means 5 times communication fee or larger of average fee to past 3 months under PARTY A account.

10. Others

10.1 PARTY A could transfer account balance to an active phone number account validated by PARTY B after service cancellation request issued if the account to be cancelled has not yet bind by any marketing promotion activities, otherwise, balance transfer should follow terms of the marketing promotion.

10.2 By signing the Agreement, PARTY A or the authorized representatives accept and understand terms of this Agreement.

10.3 Related company to PARTY B means any company, institute or lawful heir of the company or institute which is controlled, will be controlled or mutually being controlled by PARTY B. Control means direct or indirect influence on the company/institute's operation whatever from ownership claim, having voting right stakes, contract or other methodology empowered by Court of THE PEOPLE'S REPUBLIC OF CHINA.

1 0.4 Contact information is bind by signature, update to the contact information shall be informed to the other party in time. If contact information update of either party is not informed to another, the document being sent to the original contact address is regarded as already delivered.

10.5 This agreement will have two identical copies with each party holds one, each copy has the equal legal effect. The Agreement become effective with PARTY B business seal, branch network seal and PARTY A signature/seal. The Agreement is the supplement terms to CUSTOMER SERVICE AGREEMNT FOR TELECOMMUNICATION AND NETWORK IN BEIJING, objections in the agreement terms, this Agreement prevails. The part not involved in this contract shall be executed pursuant to CUSTOMER SERVICE AGREEMNT FOR TELECOMMUNICATION AND NETWORK IN BEIJING. Matters unmentioned herein shall be decided through consultation by both parties hereof. PARTY A confirmed to read and fully understand this Agreement and this Agreement is valid after PARTY A sign and stamp the contract.

This Agreement is written in both English and Chinese. In case there is any discrepancy between the two versions, the Chinese version prevails.

PARTY A (Signature or seal): PARTY B (Seal):

PARTY A authorized representatives (Signature or seal): Operator (Signature):

PARTY A phone number:

Date: Date: