Contract

x协议书自甲乙双方完成协议条款内容确认并签字后生效。承运人将宠物运抵目的站并交付旅客后，协议终止。在协议生效后至终止履行前，任何一方由于不可抗力的原因不能履行协议时，应及时向对方通报不能履行或者不能完全履行协议的理由并及时提供有效证明，经双方协商后允许延期履行、部分履行或者不履行协议，并不因此而承担违约责任。

六、争议解决

如果双方对本协议发生争议，应本着互谅互让的精神友好协商，如果协商不成，由承运人所在地人民法院诉讼解决。

七、其他约定

x协议一式三份，承运人持两份，旅客持一份。

承运人：海南航空控股股份有限公司旅客（或代理人）：

日期：年月日日期：年月日

PETS CABIN TRANSPORTATION AGREEMENT OF HAINAN AIRLINES

Carrier: Hainan Airlines Consignor：

Pet Information （ completed by the consignor when applying for transportation, all mandatory field）：

Date/Flight No.： / (Transport via cabin)

Pet (Dog or Cat)/Breed/Color： / / Original/Destination： / Age of Pet： Weight（including container）： Name of Pet： ‌‌

Notice: The “Weight” shall be pet’s actual weight when it is checked in.

Warm Notice

Pets may feel discomfort caused by the environment factors in the air transportation, such as altitude pressure and confined space, and then they may go through emotion and physiology changes, which may lead to injury or death of pets. Therefore, in consideration of your pet’s safety, we suggest you choose the air transportation with discretion.

Hainan Airlines has liability exemption for the pets’ injury or death during transportation if there is no evidence proving that Hainan Airlines has fault, when accidents happen to pets during transportation.

For the requirements of consignor and safety of pet air transportation, the parties hereby agree as follow based on the principle of equality and integrity through mutual

consultation:

1. Transportation Regulations of the Carrier

1). Limitations and Conditions of the Transportation

⑴”Pet” refers to the domesticated dog or cat within weight limitation, which can be transported with its owner on the same flight.

⑵ Pets taken into the cabin is limited to domestic direct flight, economy class, and each flight can transport 2 pets at most, and every passenger can check 1 pet at most.

⑶Service dogs, such as the seeing-eye dogs, hearing-ear dogs and the rescue dogs is not within the range of aforementioned limits.

⑷ Passenger shall reserve from HU ticket office or HU authorized ticket agent 48 hours before taking off and sign the <pets cabin transportation agreement of Hainan Airlines>. Passenger shall arrive the check-in counter at least 2 hours before taking off carrying pets, container, agreements and relevant documents.

⑸ Container including pets shall not exceed 5kg when taken into cabin, and no food and water is allowed into the container.

⑹The pet transportation will be rejected in the following cases:

①The pet is in the list of animals forbidden transportation in the country.

② The pet with communicable disease symptoms or the one is a suspected communicable carrier, such as the poultry with regional flu.

③The pet under 6 months.

④The pet is pregnant or has just given birth within 48 hours before the departure.

⑤ The pet is irritable, emotional, vulnerable, sensitive to high altitude and high temperature, or cannot stay in the container for a long time.

⑥The pet has taken sedative or hypnotics.

⑦The pet is fetid or has pungent smell.

⑧ The pet has cardiovascular disease, respiratory disease, digestive disease, ENT(ear, nose and throat) disease, or has delivered a baby pet or gotten surgery within 48 hours.

⑨ The preparation for air transportation has not been done.

⑩All the pets and their hybrids unsuitable for air transportation( forbidden to be checked in):

A. Dogs or cats with flat nose: Terriers, Boxers, Bulldogs, Spaniel Dogs, Molosser, Pugs, Mastiff, American Stafforshire Terrier, American Bulldog, Boston Terrier, Brussels Griffon, Spaniel Hound, English Toy Spaniel, Xxxx Xxxxxxx Xxxxxxx, Bullmastiff, Brussels Griffon, Affenpinscher, Lhasa Apso, Pekingese, Chow, Japanese Chin, Sharpei, Shih Tzu, Burmese, Himalayan, Persian Cat, Exotic Shorthair.

B. Fighting dogs: Pit Bull, Tosa Inu, Fila Brasileiro and its hybrid, Dogo Argentina

C. Dogs have discomfort with high altitude and high temperature: Samoyed

D. Malinois dog

⑪The passenger does not acknowledge the carrier’s condition for pet transportation and container, or reject to fill in the <PETS CABIN TRANSPORTATION AGREEMENT OF HAINAN AIRLINES>,or has not get ready all the related documents for transportation.

2) The Necessary Documents for Pets Transportation

⑴ Valid "Certification for animals quarantine" issued by the Animal Health Supervision ， and the document must be stamped with the special seal of the

supervision.

⑵Valid animal vaccine injection Certificate.

⑶ <PETS CABIN TRANSPORTION AGREEMENT OF HAINAN AIRLINES>

with consignor’s signature.

3) The Requirements of the Container.

⑴ The Container will be stowed under the front seat, length width height shall within the range of 36 * 28 * 24 cm.

⑵ The container shall be made of flexible plastic, impermeable and hard to bitten open.

4) Other Requirements

Pets shall be cleaned before transportation. During transportation, the pets shall be wearing pet clothes, wearing bark prohibit muzzle to prevent annoying other passengers, wearing pet diaper to prevent any feces contaminating the plane. Passenger are prohibited to feed the pet during the whole transportation process.

Aforementioned objects shall be prepared by consigner him/herself. I have read and understand the above content, and I confirm it.

Consignor Signature:

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

2. Charges for Pet Transportation

Domestic flight charges 800RMB/Per Segment/Per pet.

I have read and understand the above content, and I confirm it. Consignor Signature:

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

3. Emergency Handling Procedure

1) Pets flee prevention

To avoid pets flee within the airport or cabin and augment risks, passenger shall keep the pet within the contain the whole process. (Unless Security has other requirements)

2) Cabin emergency decompression or emergency evacuation

1. When came across Cabin emergency decompression or emergency evacuation, passenger could take out the pet to inhale oxygen after making sure self-security. During the inhalation, the pets shall be hold tightly to make sure it is safe when there is an emergency descend. When reach safe height, the pet shall be put back into the container.

2. When evacuation happens, passenger has the responsibility to evacuate the container and the pet. Taking the pet out of the container is prohibited, flight attendant or other assistance can be asked.

3) Pets injury/ill/death in the cabin Carrier would not divert the plane.‌

4) Flight Delay

1. When passenger is informed long time delay after reaches the gate, we suggest you to take the pet back to check-in area and the on-sight staff would update the flight information and inform the passenger to pass security and board in advance.

2. When long time delay and accommodation is needed, passenger with pets will be arranged a single room, the price margin shall be paid by passenger himself. If pet is prohibited in the arranged hotel, we suggest you to reschedule or cancel the flight (implement by involuntary cancelation, reschedule standards), or passenger may seek accommodation by himself elsewhere.

5)Flight Diversion

Accommodation request see aforementioned 4）2. If the alternate airport restricts pet cabin transport, passenger shall transport the pet as checked baggage or cancel

the ticket involuntarily. If the alternate airport cannot transport the pet as checked baggage, passenger can cancel the ticket involuntarily. Ticket can be refunded, pet cabin transport fee is non-refundable.

4. Responsibilities and compensation

1) If the pet is injured or die during transportation, carrier would refund the excess baggage allowance to the passenger.

2) compensation of consideration

1. Hainan Airlines has liability exemption for the pets’ injury or death during transportation if there is no evidence proving that Hainan Airlines has fault, when accidents happen to pets during transportation.

2. If the pet died due to carrier reason, carrier would compensate the passenger within the range of carry-on bag limitation with a maximum of 3000RMB.

3. If the pet injured due to carrier reason, carrier would compensate passenger with actual medical fee, while total compensation shall not exceed the limitation of carry-on bag compensation. Passenger shall provide copies of documents and invoice by veterinarian.

I have read and understand the above content, and I confirm it. Consignor Signature:

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

5. Responsibilities of Parties

1) Responsibilities of Carrier

①When consignor apply for pet transportation, carrier should remind consignor of potential risks during air transportation.

② When pet violates carrier’s transportation regulation, carrier shall inform the passenger potential risk. To ensure transport safety, transportation request can be turned down when necessary.

③ Under the circumstance of that consignor has completely conformed to regulations of pet transportation, carrier has the responsibility to transport the pet to the destination and deliver it to the consignor according to the schedule listed in consignor’s ticket.

④When accident, such as injury or death, happens to pet during transportation, carrier should contact the consignor to negotiate about matters concerned and compensation

2) Responsibilities of Consignor

① Consignor should read transport regulations in this agreement and confirm the transport risks.

② Consignor should check the transport regulations of carrier, make sure whether the pet conforms to carrier’s requirements and inform carrier staff of pet information honestly.

Consignor should prepare transportation documents and container in advance according to carrier’s requirements and check in the pet at the airport on time. When carrier staff checks the pet and ask questions, consignor should answer truthfully.

Consignor should pack the container before check-in according to carrier’s requirements.

⑤ Consignor should know and conform to charging regulation of pet transportation and pay all the fees when check-in.

⑥ Consignor should know and conform to indemnity regulations of pet transportation, and cooperate with carrier to deal with matters concerned when there is pet transportation accident.

I have read and understand the above content, and I confirm it. Consignor Signature:

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

5. Effect and Termination

This agreement shall take effect since the parties have confirmed all the items and signed it. And it shall terminate after carrier transports pet to the destination and deliver it to consignor. In the term of agreement, when either of parties cannot perform the agreement due to force majeure, the party should notify the other party of the reason of non- performance or partial performance and provide valid proof in time. Postponed performance, partial performance or non- performance is allowed with mutual negotiation. The party shall not undertake responsibility for breach.

6. Settlement to Dispute

If the parties dispute over the agreement, the parties shall negotiate based on consideration and friendship. If there is no agreement upon negotiation, carrier shall take a lawsuit in local people’s court.

7. Other agreement

This agreement is in three copies, two for carrier and one for passenger.

Carrier: Hainan Airlines Holding Co., Ltd. Consignor (or Agent): Date: Date:

Document Metadata

Table of Contents

Contract

Document Metadata

Contract

承运人：海南航空控股股份有限公司旅客：

宠物信息（旅客申请运输时填写，全部为必填项目）：

注：重量信息在值机柜台时根据现场称重情况填写。

温馨提示：

针对旅客提出的运输要求，为保证宠物航空运输安全，双方本着公平、诚信原则，经共同协商达成如下协议：

一、承运人宠物运输规定

㈠ 运输限制条件

㈡ 运输文件要求

㈢ 宠物箱要求

㈣ 其他要求

上述内容我已仔细阅读并明确知晓，现予以确认；旅客签字：

或 代 理 人 签 字 ： 与 旅 客 关 系 ： （ 如

为代理预约必须填写）

二、承运人宠物运输收费价格

上述内容我已仔细阅读并明确知晓，现予以确认；旅客签字：

或 代 理 人 签 字 ： 与 旅 客 关 系 ： （ 如 为 代 理 预 约 ， 必 须 填 写 ）

㈡ 客舱紧急释压或紧急撤离

㈢ 客舱宠物在客舱出现伤病亡事件

㈣ 航班延误

㈤ 航班备降

上述内容我已仔细阅读并明确知晓，现予以确认；

旅客签字：

或 代 理 人 签 字 ： 与 旅 客 关 系 ： （ 如 为 代 理 预 约 ， 必 须 填 写 ）

㈠ 承运人职责

㈡ 旅客职责

上述内容我已仔细阅读并明确知晓，现予以确认；旅客签字：

或 代 理 人 签 字 ： 与 旅 客 关 系 ： （ 如 为 代 理 预 约 ， 必 须 填 写 ）

五、协议生效与终止

六、争议解决

七、其他约定

承运人：海南航空控股股份有限公司 旅客（或代理人）：

Carrier: Hainan Airlines Consignor：

Pet Information （ completed by the consignor when applying for transportation, all mandatory field） ：

Warm Notice

For the requirements of consignor and safety of pet air transportation, the parties hereby agree as follow based on the principle of equality and integrity through mutual

consultation:

1. Transportation Regulations of the Carrier

1). Limitations and Conditions of the Transportation

2) The Necessary Documents for Pets Transportation

3) The Requirements of the Container.

4) Other Requirements

Consignor Signature:

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

2. Charges for Pet Transportation

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

3) Pets injury/ill/death in the cabin Carrier would not divert the plane.‌

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

2) Responsibilities of Consignor

Or Agent Signature: Relationship with the consignor: (If the transportation is applied by agent of the consignor, the agent must fill in the

above.)

5. Effect and Termination

6. Settlement to Dispute

7. Other agreement

Document Metadata

㈠运输限制条件

㈡运输文件要求

㈢宠物箱要求

㈣其他要求

或代理人签字：与旅客关系：（如

或代理人签字：与旅客关系：（如为代理预约，必须填写）

㈡客舱紧急释压或紧急撤离

㈢客舱宠物在客舱出现伤病亡事件

㈣航班延误

㈤航班备降

或代理人签字：与旅客关系：（如为代理预约，必须填写）

㈠承运人职责

㈡旅客职责

或代理人签字：与旅客关系：（如为代理预约，必须填写）

承运人：海南航空控股股份有限公司旅客（或代理人）：

Pet Information （ completed by the consignor when applying for transportation, all mandatory field）：