Credit Allowances. Unless otherwise addressed in a service level agreement attached to this Agreement, Comcast will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one- time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble ticket is opened, and the Service is released to Comcast for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit At least 4 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. To qualify, Customer must request the Credit from Comcast within 30 days of the Service Interruption.
Credit Allowances. Comcast will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one-time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble ticket is opened, and the Service is released to Comcast for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 of a day At least 15 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. Service Interruptions will not be aggregated for purposes of determining credit allowances. To qualify, Customer must request the Credit from Comcast within 30 days of the interruption.
Credit Allowances. Unless otherwise addressed in a separate service level or other written Ancillary Agreement between Customer and WOW!, and except as provided below, in the event of complete failure of a Service due to a technical malfunction within WOW!’s control for twenty-four (24) consecutive hours or more, you are entitled to a prorated credit upon request. To qualify for an adjustment, you must request a credit within thirty (30) days of the failure. Notwithstanding the forgoing, WOW!, its parent, affiliates and subsidiaries shall have no liability for interruption of any Service due to circumstances beyond its control, including without limitation, acts of God, natural disaster, regulation or governmental acts, fire, civil disturbance, strike or weather. The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. CUSTOMER AGREES THAT SUCH CREDIT IS CUSTOMER’S SOLE REMEDY FOR A DISRUPTION OF SERVICE. WOW! AND ITS AFFILIATES, AGENTS AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED.
Credit Allowances. 1. In the event of an interruption to the service provided pursuant to any of Schedule 10.9.1 by a Party (the "Providing Party") to the other Party (the "Receiving Party") which is not due to the negligence or willful act of Receiving Party or its Customer, upon notice and application by Receiving Party an allowance will be made for the time interruption continues.
Credit Allowances. A per Directory Number credit allowance, as set forth below, will be given upon the written request of Reseller for any person during which any Directory Number subscribed to hereunder and/or, if applicable, TCG provided station equipment attached thereto experiences a Service
Credit Allowances. Comcast will allow a pro-rata credit against future payment on a Service that is interrupted, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Comcast, a trouble ticket is opened, and the Service is released to Comcast for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Comcast has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Period To Be Credited Less than 30 minutes None At least 30 minutes but less than 3 hours 1/8 of a day At least 3 hours but less than 6 hours 1/4 of a day At least 6 hours but less than 9 hours 2/5 of a day At least 9 hours but less than 12 hours 1/2 of a day At least 12 hours but less than 15 hours 4/5 of a day At least 15 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly charge for the affected Service. Credit allowances will not be made for less than $1.00. Service Interruptions will not be aggregated for purposes of determining credit allowances.
Credit Allowances. Credits granted by TPx for the interruption of services may not be applied to Equipment purchases or payments due or to become due under the Agreement (including this Equipment Addendum).
Credit Allowances. The following Service Level Agreement (“SLA”) applies to all dedicated facilities with initial term commitments of at least two (2) years. The SLA covers data port(s) and voice port(s) in the POP and, if applicable, the fiber network which connects directly to Customer’s local access circuit, the network backbone interconnecting the POPs and supporting systems within Clear Rate’s control, which provide domain name routing, voice routing and other functions which will enable Customer to logically interact with the network. This SLA specifically excludes force majeure events, scheduled maintenance, emergency interruptions, terrorist acts, and on- site equipment failures.
Credit Allowances. Unless otherwise addressed in a service level agreement attached to this Agreement (see attached Schedule A-1 Service Level Agreement for Wired Fiber Connection only), Joytel will allow a pro-rata credit against future payment of the net monthly recurring charge (exclusive of nonrecurring charges, other one- time charges, per call charges, measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi- governmental fees) for a Service Interruption, except as specified below or as may otherwise be legally required (“Credit”). "Service Interruption" shall mean a break in transmission that renders the Service unusable for transmission and reception. For the purposes of calculating a Credit allowance, the Service Interruption period begins when the Customer reports an interruption in the portion of the Service to Joytel, a trouble ticket is opened, and the Service is released to Joytel for testing and repair. The Service Interruption ends when the affected portion of the Service has been restored and Joytel has closed the trouble ticket. Service Interruption time does not include interruptions of less than thirty (30) minutes’ duration. Credits will be as follows: Length of Service Interruption Amount of Credit At least 4 hours and up to and including 24 hours 1 full day The total number of credit allowances per month shall not exceed the total monthly recurring charge for the affected Service. Credit allowances will not be made for less than $1.00, unless required under applicable law. To qualify, Customer must request the Credit from Joytel within 30 days of the Service Interruption. A service interruption credit will not be given to a Customer if it is determined by Joytel or its directors, officers, employees, and agents, in their sole discretion, that the service interruption was in any way caused and or exacerbated by the actions of Customer or its directors, officers, employees, and agents.
Credit Allowances. RACC shall also be entitled to any Credit Allowances pursuant to the same terms and conditions that CenturyTel offers Credit Allowances to its retail Customers.
