Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://xxx.xxxxxxx.xxx/terms-and-conditions/).

Examples of Service Level Agreement in a sentence

• Notwithstanding any other provision of this Agreement, the Customer will be entitled to service credits should the Uptime of the Cloud Services fall below the thresholds detailed in the Genesys Cloud Service Level Agreement.

• Definitions Uptime: is defined in the Genesys Cloud Service Level Agreement.

• The Contractor shall put in place a structure and processes to manage the Contract Management in accordance with this Service Level Agreement (6.8) and in conjunction with the Key Performance Indicators (5F) and Management Information (MI) (6.1) (6.8) to ensure the timely provision of the required Management Information and delivery of contract.

• The Contractor are key members of the MSFR-CGG and shall put in place a structure and processes to support the governance at a national level in accordance with this Service Level Agreement (6.8) and in conjunction with the Key Performance Indicators (5F) and Management Information (MI) (6.1) (6.8) to ensure the timely provision of the required Management Information and delivery of contract management.

• This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Streamlined Forensic Reporting Limited and [Police Force] for the provision of Cloud Software.

More Definitions of Service Level Agreement

Service Level Agreement or "SLA" means the service level agreement at xxxxx://xxx.xxxxxx.xxx/tcaupsla relating to the Virtual Network section that describes the service levels to be met by Vaioni Group Limited together with the remedies available to the Customer for failure to meet such service levels;

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.

Service Level Agreement means the service level agreement attached to, or otherwise incorporated by reference into, a particular Order Form that defines the service levels for the Services ordered by Customer.

Service Level Agreement or “SLA” has the meaning described in the Services Schedule.

Service Level Agreement or “SLA” means the service level as set forth in Exhibit c to this Agreement.

Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.

Service Level Agreement means the document specifying the standards Microsoft agrees to adhere to and by which it measures the level of service for an Online Service.