Service Requests definition

Service Requests are general inquires related to fulfilling standard changes, responding to requests for information, and fulfilling requests for access to standard services. There are no SLA implications related to Service Requests.

Service Requests means Service Requests provided for in the relevant Call Off Agreement shall include activities such as moves, adds and changes to Service features and assets;

Service Requests means pre-approved requests to deliver a service on the Cloud Services as agreed between BT and the Customer and as set out in any applicable Order.

Examples of Service Requests in a sentence

• For resources provisioned through Self-Service, AWS Managed Services provides Incident Management, Detective Controls and Guardrails, Reporting, Designated Resources (Cloud Service Delivery Manager and Cloud Architect), Security & Access, and technical support via Service Requests.

• Customers can request information on their Managed Environment, AWS Managed Services, or AWS Service Offerings by submitting Service Requests using the AMS Interface.

• Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective.

• Customers can request information on their Managed Environment, AWS Managed Services, or AWS Service Offerings by submitting Service Requests using the AWS Managed Services Interface.

• Exclusions • Service Requests canceled by the CLEC prior to being rejected/clarified.

More Definitions of Service Requests

Service Requests means a request from the Customer that does not meet the criteria for an Incident, and that is limited to information or advice on Software use instructions, activation, licensing and requests for Service Credit.

Service Requests means the request made by Client for a Service.

Service Requests is defined in SS Section 1.1;

Service Requests has the meaning given in ITIL as at the Effective Date.

Service Requests are general inquires related to fulfilling standard changes, responding to requests for information, and fulfilling requests for access to Services. Service Requests are initiated by the Customer opening a Ticket with LightEdge Operations via phone, email, or the Service Portal. “Ticket” is a documented record in the LightEdge Operations support database of an interaction with Customer. Tickets can be initiated by Customer or LightEdge.

Service Requests refers to the Activities that may be assigned by the Department to the Contractor which fall within the Service Hours budget in Attachment 3, Price Response. Service Request tickets are individually requested and approved prior to the Contractor commencing work.

Service Requests means a request from the Company that does not meet the criteria for an Incident, and that is limited to information or advice on Software use instructions, activation, licensing and requests for Service Credit.