Examples of Custom Development in a sentence
EoD Services do not include: (i) reaction on Licensee incidents as these are covered under the Support Schedule to the License Agreement; or (ii) non-standard software received from SAP’s Custom Development organization.
Corrections or issue resolution for Licensee custom code may be provided by SAP Custom Development under a separate agreement.
EoD Services do not include: (i) reaction on Licensee support messages as these are covered under the Support Schedule to the Software License Agreement; or (ii) non-standard software received from SAP’s Custom Development organization.
Custom Development Services will only be provided in accordance with the specifications set out in the applicable Order Form and Scoping Document and are subject to additional Fees.
The following types of incidents are excluded from customer response levels as described above: (i) incidents regarding a release, version and/or functionalities of SAP Cloud Services developed specifically for customer (including those developed by SAP Custom Development and/or by SAP subsidiaries, or individual content services); (ii) the root cause behind the incident is not a malfunction, but missing functionality (“development request”) or the incident is ascribed to a consulting request (“how-to”).