Service Availability definition

Service Availability. The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Monthly Review Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside our reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.

Service Availability is defined as the ability of a User under your Account to (a) access and retrieve files from such User’s SHARE account through at least one of the following interfaces:

Examples of Service Availability in a sentence

• Delivering the Client’s Audio Transport Stream to the population is the purpose of the FM Broadcast System and therefore Service Availability is measured in terms of, and directly linked to, the population covered by each Site.

• Potential Service Availability (Hours) Total Hours in Month – 8 hours of Scheduled Maintenance.

• Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.

• PTV Support at a glance: • Any Product Error is to be reported to PTV’s global Helpdesk portal at xxxxx://xxxxxxxx.xxxxxxxx.xxx/ • Commercial questions or general queries at xxxxx://xxx.xxxxxxxx.xxx/en/solutions Services provided by PTV beyond the scope of Product Support and Service Availability, for instance training, software development, consulting, etc, are not part of this SLA and shall be regulated by another specific agreement.

• Upon execution of the contract and delivery/activation of the PTV Product, the cooperation enters into the phase of Maintenance, Support and Availability Services ("MSAS"), which encompasses three aspects: • Continuous Updates of the PTV Product (section 2); • Product Support provided by PTV, pertaining to the usage of the PTV Product and the product-specific functionalities (section 3); • 24/7 Service Availability of the PTV Product hosted by PTV in the Cloud (section 4).

More Definitions of Service Availability

Service Availability means Network Availability and Cloud Voice Availability. Company will use commercially reasonable efforts to provide 99.999% Network Availability and 99.999% Cloud Voice Availability on a calendar-month basis. “Network Availability” means the monthly uptime percentage, excluding scheduled maintenance that Company guarantees during any monthly billing cycle. “Cloud Voice Availability” means the functioning of all Cloud Voice Services including telephony and audio conferencing services that have a direct impact on new call attempts and call completions that Company guarantees during any monthly billing cycle. Secondary capabilities, such as voicemail availability, are not included in Cloud Voice Availability.

Service Availability means the amount of time the relevant Service is available as specified in Service Description (Schedule 2).

Service Availability. SLA shall take precedence over “Service Packet Delivery” SLA. Credits from missing both SLA goals during the same outage event will not be issued. Packet Delivery SLA does not apply if Service is degraded due to Customer activity. Measurement of packet delivery shall be taken based on circuit with no other data being passed on circuit. Packet delivery must be verified by LightEdge at time of event to qualify for Service Packet Delivery SLA credit. Event shall be considered to begin when Customer contacts LightEdge Technical Support and Service issue is verified by LightEdge Technical Support. Event shall be considered to end when LightEdge Technical Support deems the root cause of the issue to be remedied ends or when LightEdge deems repair to be necessary. If LightEdge deems repair to be necessary to resolve Service Outage then Service Packet Delivery SLA shall cease to apply for duration of Service Outage. Sporadic occurrences of the issue due to the same root cause shall not be considered separate events when attempting to qualify for SLA credit. SLA Remedy 100% 90-99% packet delivery qualifies Customer for a credit of 1% of MRC per event 50-89% packet delivery qualifies Customer for a credit of 3% of MRC per event 1-49% packet delivery qualifies Customer for a credit of 5% of MRC per event

Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given measurement period. The Node4 service shall be deemed available for the purposes of calculating Service Availability, even if it is not usable, due to: -

Service Availability means the number of hours where the Facility can deliver the Service at no less than the Maximum Delivery Rate;

Service Availability means the ability of the service to be available or accessible and perform its function as needed.

Service Availability is defined as the ability of a User under Your Account to (a) access and retrieve information from such User’s Exchange mailbox using the Services, and (b) send and receive messages via the User’s Exchange mailbox using the Services, each on a per Exchange mailbox basis, provided that Your Account is active and enabled. Loss of Service Availability caused by (i) issues beyond Intermedia’s reasonable control, including, without limitation, denial of service or similar attacks, mail bombs, DNS resolution, domain name expiration, hardware failure, Internet availability, SYN attacks, and other events or any other Force Majeure Event, or (ii) other issues addressed in this SLA, will be excluded from Service Availability calculations.