3TAM 24x7 processes Clause Samples

3TAM 24x7 processes. Red Hat’s 24x7 production support team will be responsible for addressing issues, but will consult the applicable TAM for advice and to gain a better understanding of the Client’s infrastructure, environment and specific needs. Clients who purchase the TAM service in each Red Hat primary Support Region should follow the same process and contact the Red Hat 24x7 support numbers at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/support/policy/sla/production/.