Abandonment Rate Penalty. The penalty for Contractor's failure to meet the Telephone Abandonment Rate Performance Commitment shall be the amount shown in Attachment A. First Call Resolution
Appears in 19 contracts
Samples: Administrative Services Agreement, Administrative Services Agreement, Administrative Services Agreement
Abandonment Rate Penalty. The penalty for Contractor's failure to meet the Telephone Abandonment Rate Performance Commitment shall be the amount shown in Attachment A. First Call ResolutionResolution (HMO Plans – Non-Medicare)
Appears in 5 contracts
Samples: Administrative Services Agreement, Administrative Services Agreement, Administrative Services Agreement
Abandonment Rate Penalty. The penalty for Contractor's failure to meet the Telephone Abandonment Rate Performance Commitment shall be the amount shown in Attachment A. First Call ResolutionA.
Appears in 1 contract
Samples: Administrative Services Agreement
