ACCESS AND SERVICES PROVIDED Sample Clauses

ACCESS AND SERVICES PROVIDED. 1. Licensor agrees to provide access to GOVMAX to Licensee and such access shall be deemed to have occurred when connection is made by Licensee by electronic connection via the Internet. Licensee shall be entirely responsible for establishing and maintaining an Internet connection. Licensor shall not be responsible for connection failures, degraded service speed or outages as they relate to Licensee’s Internet Service Provider or internet connection. 2. Licensor will provide the use of the following equipment, software and services. a. Coordinate the initial setup process to configure GOVMAX to meet Licensee’s individual requirements in the areas of organizational structure and planning, backend systems integration, custom reporting, and any other unique configurable settings to match GOVMAX’s operational capabilities to the specific business goals identified by Licensee. The specific hosting services to be provided by the Licensor are itemized herein. Implementation, customization, and training services will be purchased separately from Licensor’s designated installer and service provider (“Service Provider”, which is currently MethodFactory Inc. but which may be any firm designated by Licensor to perform the services specified. b. Provide Hardware platform, operating system, system application and database maintenance; and c. Perform maintenance and operations control on GOVMAX; and d. Store data and conduct daily backups of database; and e. Provide security of GOVMAX and data; and f. Provide, through Licensor’s Service Provider, one 8-hour training session, intended for Licensee’s system administration-level users. Additional user training is available at Licensee’s site, at Licensor’s or its Service Provider’s then-current daily rate, plus travel and living expenses. All travel expenses for trainers will be reimbursed in accordance with Florida Statutes Section 112.061 or Sarasota County Resolution #2008-013, as applicable. Potential participants in training sessions shall have, at minimum, a functional understanding of personal computers and a working knowledge of Microsoft Office products. g. Provide help desk support to Licensee’s Representative or his designee and up to three (3) system administrators during normal working hours (Monday through Friday, 8:00 a.m. to 5:00 p.m., Eastern Time, excluding Licensor’s holidays). The parties understand that any support, services, or products will be requested only by persons authorized by the Licensee’s Rep...