Access to Deswik Application Servers and Database. Servers (if installed)
(A) Remote Access: provided via RDP or similar remote control software. Where remote access is restricted by means of a secure firewall, secure gateway, VPN or other security mechanism, the Customer must ensure Deswik Support is provided with all network and security rights, privileges. access tokens, certificates, and information necessary to enable Remote Access to the Deswik Application Servers and Database Servers to provide the Support Services.
(B) Access and/or Administrative privileges: the Customer must provide Deswik with user accounts that have sufficient privileges to the Application Servers and Databases Servers to provide the Support Services. The exact privileges required will be specified in Deswik’s installation and upgrade documentation and may vary between the “installation” and “normal operation” phases of the product’s lifecycle.
