Access to Program Merchants Sample Clauses

Access to Program Merchants. (a) Service Agent shall serve as the sole “first line” customer interface with Program Merchants for purposes of sales, customer service and relationship management in connection with the Services. (b) American Express may communicate directly with Program Merchants regarding Program-related matters, including for Program Merchant inspections. American Express shall coordinate such communications with Service Agent. At American Express’s commercially reasonable request, Service Agent shall notify Program Merchants that American * Represents material which has been redacted and filed separately with the Commission pursuant to a request for confidential treatment pursuant to Rule 406 under the Securities Act of 1933, as amended. Express will be communicating with them in the manner contemplated by this Section 8.6(b); provided, however, that American Express will reimburse Service Agent for the reasonable out-of- pocket costs approved in advance in writing by American Express that Service Agent incurs in connection with any such communications undertaken by Service Agent on American Express’ behalf. (c) American Express may communicate directly with Program Merchants for any other purpose not related to the Program, including for (i) marketing American Express products and services or (ii) conducting programs designed to enhance the value of the American Express Network. At American Express’s commercially reasonable request, Service Agent shall notify Program Merchants that American Express will be communicating with them in the manner contemplated by the previous sentence, provided, however, that American Express will reimburse Service Agent for the reasonable out-of- pocket costs approved in advance and in writing by American Express that Service Agent incurs in connection with any such communications undertaken by Service Agent on American Express’ behalf.