ACE Satisfaction Surveys Sample Clauses

ACE Satisfaction Surveys. Within three (3) months of the Commencement Date and at annual intervals thereafter, IBM and/or independent third parties engaged by IBM shall conduct the satisfaction surveys of ACE's management and End Users described in Schedule S in accordance with the survey protocols and ---------- procedures specified therein. To the extent IBM engages an independent third party to perform all or any part of any satisfaction survey, such third party shall be approved in advance by ACE. If the results of any satisfaction survey indicate that the level of satisfaction with IBM's performance is less than the target level specified in Schedule S, IBM ---------- shall promptly: (i) analyze and report on the root cause of the management or user dissatisfaction; (ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to ACE for its review, comment and approval and (iv) take action in accordance with the approved plan and as necessary to improve the level of satisfaction. ACE and IBM shall establish a schedule for completion of the root cause analysis and the preparation and approval of the action plan which shall be reasonable and consistent with the severity and materiality of the problem; provided, that the time for completion of such tasks shall not -------- exceed thirty (30) days from the date such user survey results are finalized and reported unless such tasks cannot be completed through use of continuous diligent efforts, in which case such tasks shall be completed as soon as possible. IBM's action plan developed hereunder shall specify the specific measures to be taken by IBM and the dates by which Ace/IBM Proprietary Information 24 each such action shall be completed. Following implementation of such action plan, IBM will conduct follow-up surveys with the affected ACE End Users and management to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved.
Sample 1
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ACE Satisfaction Surveys. At ACE’s request, but no more frequently than annually, IBM and/or independent third parties engaged by IBM shall conduct the satisfaction surveys of ACE’s management and End Users described in Schedule S in accordance with the survey protocols and procedures specified therein. To the extent IBM engages an independent third party to perform all or any part of any satisfaction survey, such third party shall be approved in advance by ACE. If the results of any satisfaction survey indicate that the level of satisfaction with IBM’s performance is less than the target level specified in Schedule S, IBM shall promptly: (i) analyze and report on the root cause of the management or user dissatisfaction; (ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to ACE for its review, comment and approval and (iv) take action in accordance with the approved plan and as necessary to improve the level of satisfaction. ACE and IBM shall establish a schedule for completion of the root cause analysis and the preparation and approval of the action plan which shall be reasonable and consistent with the severity and materiality of the problem; provided, that the time for completion of such tasks shall not exceed thirty (30) days from the date such user survey results are finalized and reported unless such tasks cannot be completed through use of continuous diligent efforts, in which case such tasks shall be completed as soon as possible. IBM’s action plan developed hereunder shall specify the specific measures to be taken by IBM and the dates by which each such action shall be completed. Following implementation of such action plan, IBM will conduct follow-up surveys with the affected ACE End Users and management to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved.
Sample 1

Related to ACE Satisfaction Surveys

  • Due Diligence Examination At any time during the Review Period, and thereafter through Closing of the Property, Buyer and/or its representatives and agents shall have the right to enter upon the Property at all reasonable times for the purposes of reviewing all Records and other data, documents and/or information relating to the Property and conducting such surveys, appraisals, engineering tests, soil tests (including, without limitation, Phase I and Phase II environmental site assessments), inspections of construction and other inspections and other studies as Buyer deems reasonable and necessary or appropriate to evaluate the Property, subject to providing reasonable advance notice to Seller unless otherwise agreed to by Buyer and Seller (the “Due Diligence Examination”). Seller shall have the right to have its representative present during Buyer’s physical inspections of its Property, provided that failure of Seller to do so shall not prevent Buyer from exercising its due diligence, review and inspection rights hereunder. Buyer agrees to exercise reasonable care when visiting the Property, in a manner which shall not materially adversely affect the operation of the Property.

  • Inspection; Compliance Lessor and Lessor's Lender(s) (as defined in Paragraph 8.3(a)) shall have the right to enter the Premises at any time, in the case of an emergency, and otherwise at reasonable times, for the purpose of inspecting the condition of the Premises and for verifying compliance by Lessee with this Lease and all Applicable Laws (as defined in Paragraph 6.3), and to employ experts and/or consultants in connection therewith and/or to advise Lessor with respect to Lessee's activities, including but not limited to the installation, operation, use, monitoring, maintenance, or removal of any Hazardous Substance or storage tank on or from the Premises. The costs and expenses of any such inspections shall be paid by the party requesting same, unless a Default or Breach of this Lease, violation of Applicable Law, or a contamination, caused or materially contributed to by Lessee is found to exist or be imminent, or unless the inspection is requested or ordered by a governmental authority as the result of any such existing or imminent violation or contamination. In any such case, Lessee shall upon request reimburse Lessor or Lessor's Lender, as the case may be, for the costs and expenses of such inspections.

  • Due Diligence Items 4.1. Seller shall, within three (3) business days after the Effective Date (the “Delivery Date”), deliver to Buyer each of the following due diligence items in Seller’s possession or reasonably available to Seller (collectively, the “Due Diligence Items”):

  • Surveys Each Borrower shall submit the Ship owned by it regularly to all periodical or other surveys which may be required for classification purposes and, if so required by the Security Trustee provide the Security Trustee, with copies of all survey reports.

  • Final Completion 6.5.1 Final Completion of the Work shall be achieved within ninety (90) Days after the earlier of the actual date of Substantial Completion or the Scheduled Substantial Completion Date (the “Final Completion Date”).

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  • Conditions Precedent at Closing Date The obligation of the Lenders to make Loans, and of any LC Issuer to issue Letters of Credit, is subject to the satisfaction of each of the following conditions on or prior to the Closing Date:

  • Failure to Satisfy Conditions Precedent If any Lender makes available to the Administrative Agent funds for any Loan to be made by such Lender as provided in the foregoing provisions of this Article II, and such funds are not made available to the Borrower by the Administrative Agent because the conditions to the applicable Credit Extension set forth in Article IV are not satisfied or waived in accordance with the terms hereof, the Administrative Agent shall return such funds (in like funds as received from such Lender) to such Lender, without interest.

  • Seller’s Conditions Precedent The obligations of Seller to consummate the transactions contemplated by this Agreement are subject to the satisfaction or waiver, at or prior to the Closing Date, of each of the following conditions precedent:

  • Due Diligence Cooperation The Company will cooperate with any reasonable due diligence review conducted by the Agent or its representatives in connection with the transactions contemplated hereby, including, without limitation, providing information and making available documents and senior corporate officers, during regular business hours and at the Company’s principal offices, as the Agent may reasonably request.

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