Acknowledged Incidents. Technical support will only be provided by ISA for Acknowledged Incidents. ISA shall inform You if the issue or problem for which support was requested, does not relate or is not inherent to the Software or Add-On(s) or is not covered by the Addendum 2, including the issues or problems listed in article 2.2.
Appears in 4 contracts
Samples: Software License Agreement, Software License Agreement, Software License Agreement
Acknowledged Incidents. Technical support will only be provided by ISA for Acknowledged Incidents. ISA shall inform You if the issue or problem for which support was requested, does not relate or is not inherent to the Software or Add-On(s) or is not covered by the Addendum 2SMA, including the issues or problems listed in article 2.2.
Appears in 1 contract
Samples: Support and Maintenance Agreement
