Support and Maintenance. Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.
Support and Maintenance. From time to time UPS, in its sole discretion, may, in response to Your request, choose to provide support or maintenance for the Software (“Support Services”). You hereby authorize UPS and its authorized agents (the “Support Providers”), in order to provide Support Services, to access the Software, other applications which You may be using in conjunction with the Software and Your computer systems either (1) remotely, via the Internet or other means (which may require the installation of additional software on Your computer systems by UPS or the Support Providers) (“Support Software”), or (2) through on-site visits at specific times as mutually agreed upon by the parties. Each support session using Support Software will be separately approved by You. During such sessions UPS may see the Software as operating on the Your computer system and UPS may assist You in making modifications to Your computer systems. You further grant UPS and Support Providers the right to manipulate and modify the Software and Your computer systems, applications, files and data as reasonably necessary to provide You with Support Services. However, You agree that any Support Services will be provided at UPS’s discretion and nothing in the Agreement shall be interpreted to obligate UPS to provide any Support Services.
Support and Maintenance. Flexera Software shall provide the level of support and maintenance services (“Support and Maintenance”) set forth on the applicable Order Confirmation, if any, during such period as Licensee has paid the applicable fee. Support and Maintenance will be provided in accordance with Flexera Software’s then-current Support and Maintenance terms. Subscription license fees include Support and Maintenance for the duration of the Subscription Period.
Support and Maintenance. ELPICAL offers multiple optional “Maintenance & Support Package(s)” (“MSP”) for the version of Software product edition that you have licensed, which you may elect to purchase in addition to your Software license. The Support Period, hereinafter defined, covered by such MSP shall be delineated at such time as you elect to purchase a MSP. Your rights with respect to support and maintenance as well as your upgrade eligibility depend on your decision to purchase MSP and the level of MSP that you have purchased:
(a) If you have not purchased MSP, you will receive the Software AS IS and will not receive any maintenance releases or updates. However, ELPICAL, at its option and in its sole discretion on a case by case basis, may decide to offer maintenance releases to you as a courtesy, but these maintenance releases will not include any new features in excess of the feature set at the time of your purchase of the Software. In addition, ELPICAL will provide free technical support to you for thirty (30) days after the date of your purchase (the “Support Period” for the purposes of this paragraph a), and ELPICAL, in its sole discretion on a case by case basis, may also provide free courtesy technical support during your thirty (30)-day evaluation period. Technical support is provided via a Web-based support form only, and there is no guaranteed response time.
(b) If you have purchased MSP, then solely for the duration of its delineated Support Period, you are eligible to receive the version of the Software edition that you have licensed and all maintenance releases and updates for that edition that are released during your Support Period. For the duration of your MSP’s Support Period, you will also be eligible to receive upgrades to the comparable edition of the next version of the Software that succeeds the Software edition that you have licensed for applicable upgrades released during your Support Period. The specific upgrade edition that you are eligible to receive based on your Support Period is further detailed in the MSP that you have purchased. Software that is introduced as separate product is not included in MSP. Maintenance releases, updates and upgrades may or may not include additional features. In addition, ELPICAL will provide Priority Technical Support to you for the duration of the Support Period. Priority Technical Support is provided via a Web-based support form only, and ELPICAL will make commercially reasonable efforts to respond via e-mail to al...
Support and Maintenance. Flexera Software shall have no support or maintenance obligations whatsoever to Customers.
Support and Maintenance. RSA agrees to provide the maintenance and support specified in this Support Agreement and You agree to pay RSA's then-current annual support fee ("Support Fee").
Support and Maintenance. Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing. 7 LIMITED WARRANTY. Licensor warrants for the Warranty Period (i) that if the Licensed Software is supplied via media, then the media will be free from defects in materials or workmanship under normal use and (ii) that the copy of the Licensed Software delivered to Licensee conforms in all material respects to the Documentation. As the sole and exclusive remedy for not meeting part (i) of the above warranty, Licensor’s sole obligation shall be to repair or replace free of charge any defective media on which the Licensed Software is delivered if the media is returned to Licensor by Licensee during the Warranty Period. As the sole and exclusive remedy for not meeting part (ii) of the above warranty, Licensor shall repair or replace the Licensed Software free of charge so that it conforms with the warranty or, if Licensor reasonably determines that such remedy is not economically or technically feasible, Licensee shall be entitled to a full refund of the license fee and any maintenance fee paid by Licensee with respect to that particular Licensed Software. Upon such refund Licensee’s license to use such Licensed Software will terminate. The warranty set forth in this Section 7 shall not apply if the defect in the Licensed Software is the result of: (a) the Licensed Software not being used in accordance with the Documentation, this License Agreement or with the platform(s) for which the Licensed Software has been designed and licensed by Licensor; or (b) the Licensed Software having been altered, modified or converted by Licensee or any third party except...
Support and Maintenance. GP shall have no obligation (to Evaluation Laboratory or otherwise) to support or maintain the Licensed Works or any portion thereof.
Support and Maintenance. FN will provide support and maintenance to Customer in accordance with the Support and Maintenance Terms (“SLA(s)”) set forth in the applicable Service Exhibit(s) related to each specific Service (which may be amended from time to time). SLA credits due to Customer shall first be deducted from any past due amount owed FN. Application of credits by FN shall not waive Customer’s obligation to pay any remaining balances or future amounts.
Support and Maintenance. 5.1. Medialooks shall provide you with updates, bug fixes and email support in connection with commercially licensed Products for one (1) year, unless alternative terms have been explicitly granted to you in writing by Medialooks, subject to your payment of the applicable License Fee and compliance with this License. Medialooks uses good faith efforts to address all known issues, but cannot make any warranty or guarantee on release schedules, release level updates or whether any release will be error-free and cure the known issue it was developed to address.
5.2. We encourage you to keep your subscription current to enable you to use the most recent version of the Products and to ensure that all the parts of our Products are compatible with each other. We do not guarantee that the various parts of our Products will work together if the parts are from different Product releases. We offer substantial discounts for timely subscription renewals.
5.3. Support for the Product covered by this License is available through the Medialooks support case management system or via email. You may file a support case at the Support section of our website. A case number will be assigned to you and your request will be answered by an authorized support representative of Medialooks.
5.4. If a Product is discontinued, support will be provided until the expiration of the current subscription period. The option to renew the subscription will not be provided. Instead, a migration path to a replacing Product may be offered.
5.5. You may request additional consulting, development, maintenance and support services from Medialooks at any time. Fees are available by quotation and are subject to change without notice. Such additional services are not provided under this License, but are furnished pursuant to a separate written agreement. Please contact us at xxxxx@xxxxxxxxxx.xxx for pricing, terms and further information about such services.
5.6. We require that you maintain at least one working email address so that we can provide you with information about your subscription, renewal offers, and new features and fixes to the licensed products. We reserve the right to make occasional cross-promotions to inform you about related products and add-ons.
