Action Required from Vendor Clause Samples

Action Required from Vendor. For a Critical Malfunction, Vendor will provide an immediate correction, which Vendor will then promptly add to the appropriate part of the Services for Subscriber to test. For a Severity Level 3 or 4 Malfunction, Vendor will provide a correction as promptly as reasonably achievable, and at Subscriber’s request will seek to establish with Subscriber a mutually agreed schedule for the correction to be provided. 1.1. The Priority Levels shown in the table above are defined as follows: 1.2. Urgent: Complete degradation –Products cannot be used on any device. 1.3. High: Significant degradation – The Product is unavailable on 30% or more of the installed devices and/or core functionality of the Software is unavailable. 1.4. Medium: Limited degradation – The Product is unavailable on at least two devices but not more than 29.9% of the installed devices and/or integration to a main service is unavailable and/or only limited functionality of Software is available. 1.5. Low: Minor degradation – The Product is unavailable on a single device and/or the problem is of a nature that does not degrade the main functionality of Products, this may include (but not limited to) UI inconsistencies, inability to alter items and delays in notifications and/or alerts.

Action Required from Vendor. For a Critical Malfunction, Vendor will provide an immediate correction which Vendor shall then promptly add to the appropriate part of the Software for Exelon to test. For a Severity Level 3 or 4 Malfunction, Vendor will provide prompt correction upon a schedule to be mutually agreed between the Parties.