Common use of ADSL OR ADSL2+ BROADBAND Clause in Contracts

ADSL OR ADSL2+ BROADBAND. 4.1 The Service requires you to provide your existing telephone number and line which must be active without any incompatible elements such as complex service or Incompatible Spectrum shared service when you submit your application to acquire the Service from us. Once we have installed our Service on your telephone line, you will keep your existing telephone number and line as well as any services associated with it. These may include back to base alarms, EFTPOS, dial-up services and Pay TV etc. You will still be liable for any telephone line charges from your existing telephone service provider 4.2 In order to keep our Service running, you must keep your telephone service and line active with your current telephone service provider. Terminating, or changing your existing telephone account or service with your provider will cause your ADSL or ADSL2+ service to be disconnected immediately. If the customer managed to re- connect their telephone service, Telequip may assist customer to reinstate the ADSL or ADSL2+ Service via Telequip’s wholesale supplier but we will not guarantee the outcome. Customer must notify Telequip within 2 business days to request for service reinstatement. 4.3 If the service cannot be reinstated for any reason, customer will have to pay for full service installation fee again to reconnect the service. Refer to specific Critical Information Summaries for installation fee amount. 5.1 Customer is authorised to request the NBN service at the address and will be able to physically attend for installation if necessary. You will accept all liability and charges. 5.2 All our NBN services do not support battery backup and priority assistance and are not intended for end users who have medical and/or security alarms. Where NBN Network Termination Device is provided as part of the Service, it will be connected to a standard power supply, i.e. no optional battery backup. This means your voice and data services will be temporarily unavailable for the duration of the power outage. 5.3 The installation of FTTB or FTTN services will result in permanent disconnection of the current voiceband service (e.g. PSTN), non-voiceband service (e.g. DSL service) and existing ancillary services/devices relying on copper-line telecommunication at your premises. You will need to check with your device/service manufacturer or provider to see if the device is NBN compatible. 5.4 There may be a slight interruption to your new Service during the installation of your nbn™ supplied equipment if you have existing pay TV or cable internet services. 5.5 NBN connections requires Lot numbers associated with the physical location of the address where the connection is made. Customer is responsible for giving the correct lot number as per property documents. Telequip is not liable to NBN connection/disconnection issues due to lot number mismatch in NBN database or human error.

ADSL OR ADSL2+ BROADBAND. 4.1 The Service requires you to provide your existing telephone number and line which must be active without any incompatible elements such as complex service or Incompatible Spectrum shared service when you submit your application to acquire the Service from us. Once we have installed our Service on your telephone line, you will keep your existing telephone number and line as well as any services associated with it. These may include back to base alarms, EFTPOS, dial-up services and Pay TV etc. You will still be liable for any telephone line charges from your existing telephone service provider 4.2 In order to keep our Service running, you must keep your telephone service and line active with your current telephone service provider. Terminating, or changing your existing telephone account or service with your provider will cause your ADSL or ADSL2+ service to be disconnected immediately. If the customer managed to re- connect their telephone service, Telequip may assist customer to reinstate the ADSL or ADSL2+ Service via Telequip’s wholesale supplier but we will not guarantee the outcome. Customer must notify Telequip within 2 business days to request for service reinstatement. 4.3 If the service cannot be reinstated for any reason, customer will have to pay for full service installation fee again to reconnect the service. Refer to specific Critical Information Summaries for installation fee amount. 5.1 Customer is authorised to request the NBN service at the address and will be able to physically attend for installation if necessary. You will accept all liability and charges. 5.2 All our NBN services do not support battery backup and priority assistance and are not intended for end users who have medical and/or security alarms. Where NBN Network Termination Device is provided as part of the Service, it will be connected to a standard power supply, i.e. no optional battery backup. This means your voice and data services will be temporarily unavailable for the duration of the power outage. 5.3 The installation of FTTB or FTTN services will result in permanent disconnection of the current voiceband service (e.g. PSTN), non-voiceband service (e.g. DSL service) and existing ancillary services/devices relying on copper-line telecommunication at your premises. You will need to check with your device/service manufacturer or provider to see if the device is NBN compatible. 5.4 There may be a slight interruption to your new Service during the installation of your nbn™ supplied equipment equipment, if you have existing pay TV or cable internet services. 5.5 NBN connections requires Lot numbers associated with the physical location of the address where the connection is made. Customer is responsible for giving the correct lot number as per property documents. Telequip is not liable to NBN connection/disconnection issues due to lot number mismatch in NBN database or human error.