ADVANCED CALL HANDLING SOLUTION Sample Clauses

ADVANCED CALL HANDLING SOLUTION. THE ADVANCED CALL HANDLING SOLUTION INCLUDES: Option Included? VESTA 9-1-1 Included (Advanced Call Processing, or ACD) (Activated at Customer Discretion) VESTA Analytics Included Virus Protection Included Security Patch Management Included Monitoring & Response Included VESTA Locate Included Agent Training Included Admin Training Included (1) Class Per PSAP Cutover Coaching Included (1) Per PSAP Field Engineering Included Remote FE Project Coordination Included Software Support Included