Agents in Covered California for Small Business a) The provisions of this Section apply to Agents who sell Contractor’s QHPs through Covered California for Small Business.
Agents in Covered California for Small Business. Covered California recognizes that Certified Agents provide an indispensable service to the Exchange and its QHPs, enrolling and renewing approximately half of Covered California’s Enrollees annually. Agents provide Enrollees the proactive in-language support, plan expertise, and encouragement crucial to capturing and maintaining a healthy risk mix for Covered California and increasing enrollment among historically underserved and uninsured populations. In addition, many Agents maintain and staff Covered California-branded Storefronts, providing walk-in enrollment locations for Enrollees hesitant to seek coverage online or by phone. Agents also provide Help On-Demand to Consumers, including outside of standard business hours. The successful continuance of Covered California’s robust enrollment and healthy risk mix depends on the efforts of its Certified Agents.
