Common use of Agents in the Covered California for the Individual Market Clause in Contracts

Agents in the Covered California for the Individual Market. Covered California recognizes that Certified Agents provide an indispensable service to the Exchange and its QDPs, enrolling and renewing approximately half of Covered California’s Enrollees annually. Agents provide Enrollees the proactive in-language support, plan expertise, and encouragement crucial to capturing and maintaining a healthy risk mix for Covered California and increasing enrollment among historically underserved and uninsured populations. In addition, many Agents maintain and staff Covered California branded Storefronts, providing walk-in enrollment locations for Enrollees hesitant to seek coverage online or by phone. Agents also provide Help On- Demand to Consumers, including outside of standard business hours. The successful continuance of Covered California’s robust enrollment and healthy risk mix depends on the efforts of its Certified Agents. To this end, Covered California requires Contractor to adequately compensate Certified Agents for enrollments in its QDPs.

Agents in the Covered California for the Individual Market. Covered California recognizes that Certified Agents provide an indispensable service to the Exchange and its QDPs, enrolling and renewing approximately 40% half of Covered California’s Enrollees annually. Agents provide Enrollees the proactive in-language support, plan expertise, and encouragement crucial to capturing and maintaining a healthy risk mix for Covered California and increasing enrollment among historically underserved and uninsured populations. In addition, many Agents maintain and staff Covered California branded Storefronts, providing walk-in enrollment locations for Enrollees hesitant to seek coverage online or by phone. Agents also provide Help On- On-Demand to Consumers, including outside of standard business hours. The successful continuance of Covered California’s robust enrollment and healthy risk mix depends on the efforts of its Certified Agents. To this end, Covered California requires Contractor to adequately compensate Certified Agents for enrollments in its QDPs.

Agents in the Covered California for the Individual Market. Covered California recognizes that Certified Agents provide an indispensable service to the Exchange and its QDPs, enrolling and renewing approximately half 40% of Covered California’s Enrollees annually. Agents provide Enrollees the proactive in-language support, plan expertise, and encouragement crucial to capturing and maintaining a healthy risk mix for Covered California and increasing enrollment among historically underserved and uninsured populations. In addition, many Agents maintain and staff Covered California branded Storefronts, providing walk-in enrollment locations for Enrollees hesitant to seek coverage online or by phone. Agents also provide Help On- On-Demand to Consumers, including outside of standard business hours. The successful continuance of Covered California’s robust enrollment and healthy risk mix depends on the efforts of its Certified Agents. To this end, Covered California requires Contractor to adequately compensate Certified Agents for enrollments in its QDPs.