AIC Staff Requirements. AICs must provide customers accurate and comprehensive information in an unbiased, non-judgmental, and culturally sensitive way to address their needs and optimize customer choice. If applicable (e.g., in the event of a special project or focused initiative), customers in need will be transferred to an entry point for specialized customer intake and/or assessment. Equally important, I&R services must be accessible to customers with special needs and those for whom English is not their first language. HHSC/TIRN ensures AICs have access to telephony- based interpreter services. Additionally, the AIC must have policies and procedures in place for:
Appears in 6 contracts
Samples: 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract
