Common use of Annoyance Call Bureau Clause in Contracts

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s name, officer’s name and case or report number. 3.2.2 CLEC shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC with required information to initiate a trap or call trace. CLEC will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s Customer must contact CLEC with the dates and times of the unwanted calls. CLEC shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC informing CLEC of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC identified to the CACB. CLEC shall inform its Customer of the results of the investigation. 3.2.9 If CLEC Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLEC.

Appears in 10 contracts

Samples: Local Exchange Telecommunications Services Resale Agreement, Local Exchange Telecommunications Services Resale Agreement, Local Exchange Telecommunications Services Resale Agreement

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Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC Frontier must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC Frontier (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC Frontier shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC Frontier Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC Frontier shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC Frontier a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC Frontier shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC Frontier with required information to initiate a trap or call trace. CLEC Frontier will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC Frontier shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC Frontier representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC Frontier will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s Frontier=s Customer must contact CLEC Frontier with the dates and times of the unwanted calls. CLEC Frontier shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC Frontier informing CLEC Frontier of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC Frontier identified to the CACB. CLEC Frontier shall inform its Customer of the results of the investigation. 3.2.9 If CLEC Frontier Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECFrontier.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC JTC must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC JTC (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC JTC shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC JTC Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC JTC shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC JTC a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC JTC shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC JTC with required information to initiate a trap or call trace. CLEC JTC will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC JTC shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC JTC representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC JTC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s JTC=s Customer must contact CLEC JTC with the dates and times of the unwanted calls. CLEC JTC shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC JTC informing CLEC JTC of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC JTC identified to the CACB. CLEC JTC shall inform its Customer of the results of the investigation. 3.2.9 If CLEC JTC Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECJTC.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 3.1. Definition - CBT Ameritech Annoyance Call Bureau (CACBAACB) conducts investigations to help determine who the source of unwanted calls callers are after victims receive annoying calls and file files an official complaint with the local law enforcement agency. Annoying calls includeare: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 3.2. When CLEC requesting carrier must initiate a wire trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches pitches, and survey calls), the following operational interfaces should occur: 3.2.1 CLEC 3.2.1. Requesting carrier (the reseller) shall inform its Customer that it they must file a formal complaint with the local police department and obtain agency’s name, officer’s name and case or report number. 3.2.2 CLEC 3.2.2. Requesting carrier shall contact CACB Ameritech Annoyance Call Bureau on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 3.2.3. The CACB AACB shall conduct investigations to determine the source of who the unwanted callcaller is; work with local police departments to gather evidence; and even testify in court, if required, court on behalf of CLEC Requesting carrier Customers who have received annoying calls. The CACB AACB will build case for and establish trap for twenty-one (21) days. CLEC Requesting carrier shall contact the CACB AACB to renew the trap beyond twenty-one (21) days. 3.2.4 3.2.4. The CACB AACB shall provide to CLEC requesting carrier a local toll free number that which will be accessible on Business Days daily Monday through Friday from 8:00 a.m. - 5:00 p.m. 3.2.5 3.2.5. For non-emergency (not life-life threatening) situations, CLEC requesting carrier shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC requesting carrier with required information to initiate a trap or call trace. CLEC Requesting carrier will contact the CACB AACB during standard operating hours to establish a case. For emergency (life- life threatening) situations, CLEC Requesting carrier shall inform its Customer to contact the appropriate its local Law Enforcement Agency, Agency and this Agency will contact CBT Ameritech to initiate a trap or call trace. 3.2.6 3.2.6. Additionally, for emergency situations, CBT Ameritech corporate security will provide CLEC requesting carrier representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a daynumber. 3.2.7 CLEC3.2.7. Requesting carrier’s Customer must contact CLEC requesting carrier with the dates and times of the unwanted calls. CLEC Requesting carrier shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 3.2.8. At the end of the tracing investigation (twenty-one (21) day 21)-day period), the CACB Ameritech Annoyance Call Bureau shall send written confirmation to CLEC requesting carrier informing CLEC requesting carrier of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC identified law enforcement agency that requesting carrier provided to the CACBAACB. CLEC Requesting carrier shall inform its Customer of the results of the investigation. 3.2.9 3.2.9. If CLEC requesting carrier Customers call CBT Ameritech to initiate an annoying call report, CBT Ameritech shall advise the person receiving the annoying or harassing call to call CLECrequesting carrier.

Appears in 1 contract

Samples: Telecommunications

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC NOW must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC NOW (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC NOW shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC NOW Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC NOW shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC NOW a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC NOW shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC NOW with required information to initiate a trap or call trace. CLEC NOW will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC NOW shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC NOW representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC NOW will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s NOW=s Customer must contact CLEC NOW with the dates and times of the unwanted calls. CLEC NOW shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC NOW informing CLEC NOW of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC NOW identified to the CACB. CLEC NOW shall inform its Customer of the results of the investigation. 3.2.9 If CLEC NOW Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECNOW.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC GSI must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC GSI (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC GSI shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC GSI Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC GSI shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC GSI a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC GSI shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC GSI with required information to initiate a trap or call trace. CLEC GSI will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC GSI shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC GSI representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC GSI will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s GSI=s Customer must contact CLEC GSI with the dates and times of the unwanted calls. CLEC GSI shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC GSI informing CLEC GSI of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC GSI identified to the CACB. CLEC GSI shall inform its Customer of the results of the investigation. 3.2.9 If CLEC GSI Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECGSI.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 3.1. Definition - CBT ‑ Ameritech Annoyance Call Bureau (CACBAACB) conducts investigations to help determine who the source of unwanted calls callers are after victims receive annoying calls and file files an official complaint with the local law enforcement agency. Annoying calls includeare: threatening, harassing, obscene, prank, hang-upshang‑ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 3.2. When CLEC Requesting Carrier must initiate a wire trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-upshang‑ups, unwanted sales pitches pitches, and survey calls), the following operational interfaces should occur: 3.2.1 CLEC 3.2.1. Requesting Carrier (the reseller) shall inform its Customer that it they must file a formal complaint with the local police department and obtain agency’s name, officer’s name and case or report number. 3.2.2 CLEC 3.2.2. Requesting Carrier shall contact CACB Ameritech Annoyance Call Bureau on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 3.2.3. The CACB AACB shall conduct investigations to determine the source of who the unwanted callcaller is; work with local police departments to gather evidence; and even testify in court, if required, court on behalf of CLEC Requesting Carrier Customers who have received annoying calls. The CACB AACB will build case for and establish trap for twenty-one twenty‑one (21) days. CLEC Requesting Carrier shall contact the CACB AACB to renew the trap beyond twenty-one twenty‑one (21) days. 3.2.4 3.2.4. The CACB AACB shall provide to CLEC Requesting Carrier a local toll free number that which will be accessible on Business Days daily Monday through Friday from 8:00 a.m. - 5:00 p.m. 3.2.5 3.2.5. For non-emergency (not life-life threatening) situations, CLEC Requesting Carrier shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC Requesting Carrier with required information to initiate a trap or call trace. CLEC Requesting Carrier will contact the CACB AACB during standard operating hours to establish a case. For emergency (life- life threatening) situations, CLEC Requesting Carrier shall inform its Customer to contact the appropriate its local Law Enforcement Agency, Agency and this Agency will contact CBT Ameritech to initiate a trap or call trace. 3.2.6 3.2.6. Additionally, for emergency situations, CBT Ameritech corporate security will provide CLEC Requesting Carrier representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a daynumber. 3.2.7 CLEC3.2.7. Requesting Carrier’s Customer must contact CLEC Requesting Carrier with the dates and times of the unwanted calls. CLEC Requesting Carrier shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 3.2.8. At the end of the tracing investigation (twenty-one (21) day 21)-day period), the CACB Ameritech Annoyance Call Bureau shall send written confirmation to CLEC Requesting Carrier informing CLEC Requesting Carrier of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC identified law enforcement agency that Requesting Carrier provided to the CACBAACB. CLEC Requesting Carrier shall inform its Customer of the results of the investigation. 3.2.9 3.2.9. If CLEC Requesting Carrier Customers call CBT Ameritech to initiate an annoying call report, CBT Ameritech shall advise the person receiving the annoying or harassing call to call CLECRequesting Carrier.

Appears in 1 contract

Samples: Interconnection Agreement

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Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC with required information to initiate a trap or call trace. CLEC will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s =s Customer must contact CLEC with the dates and times of the unwanted calls. CLEC shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC informing CLEC of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC identified to the CACB. CLEC shall inform its Customer of the results of the investigation. 3.2.9 If CLEC Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLEC.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC EZ-Tel must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC EZ-Tel (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC EZ-Tel shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC EZ-Tel Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC EZ-Tel shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC EZ-Tel a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC EZ-Tel shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC EZ-Tel with required information to initiate a trap or call trace. CLEC EZ-Tel will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC EZ-Tel shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC EZ-Tel representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC EZ-Tel will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s EZ-Tel=s Customer must contact CLEC EZ-Tel with the dates and times of the unwanted calls. CLEC EZ-Tel shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC EZ-Tel informing CLEC EZ-Tel of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC EZ-Tel identified to the CACB. CLEC EZ-Tel shall inform its Customer of the results of the investigation. 3.2.9 If CLEC EZ-Tel Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECEZ-Tel.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 Definition - CBT Annoyance Call Bureau (CACB) conducts investigations to help determine the source of unwanted calls after victims receive annoying calls and file an official complaint with the local law enforcement agency. Annoying calls include: threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 When CLEC Sun-Tel must initiate a trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-ups, unwanted sales pitches and survey calls), the following operational interfaces should occur: 3.2.1 CLEC Sun-Tel (the reseller) shall inform its Customer that it must file a formal complaint with the local police department and obtain agency’s =s name, officer’s =s name and case or report number. 3.2.2 CLEC Sun-Tel shall contact CACB on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 The CACB shall conduct investigations to determine the source of the unwanted call; work with local police departments to gather evidence; and testify in court, if required, on behalf of CLEC Sun-Tel Customers who have received annoying calls. The CACB will build case for and establish trap for twenty-one (21) days. CLEC Sun-Tel shall contact the CACB to renew the trap beyond twenty-one (21) days. 3.2.4 The CACB shall provide to CLEC Sun-Tel a local number that will be accessible on Business Days from 8:00 a.m. - 5:00 p.m. 3.2.5 For non-emergency (not life-threatening) situations, CLEC Sun-Tel shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC Sun-Tel with required information to initiate a trap or call trace. CLEC Sun-Tel will contact the CACB during standard operating hours to establish a case. For emergency (life- threatening) situations, CLEC Sun-Tel shall inform its Customer to contact the appropriate Law Enforcement Agency, and this Agency will contact CBT to initiate a trap or call trace. 3.2.6 Additionally, for emergency situations, CBT corporate security will provide CLEC Sun-Tel representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC Sun-Tel will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a day. 3.2.7 CLEC’s Sun-Tel=s Customer must contact CLEC Sun-Tel with the dates and times of the unwanted calls. CLEC Sun-Tel shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 At the end of the tracing investigation (twenty-one (21) day period), the CACB shall send written confirmation to CLEC Sun-Tel informing CLEC Sun-Tel of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC Sun-Tel identified to the CACB. CLEC Sun-Tel shall inform its Customer of the results of the investigation. 3.2.9 If CLEC Sun-Tel Customers call CBT to initiate an annoying call report, CBT shall advise the person receiving the annoying or harassing call to call CLECSun-Tel.

Appears in 1 contract

Samples: Local Exchange Telecommunications Services Resale Agreement

Annoyance Call Bureau. 3.1 3.1. Definition - CBT ‑ Ameritech Annoyance Call Bureau (CACBAACB) conducts investigations to help determine who the source of unwanted calls callers are after victims receive annoying calls and file files an official complaint with the local law enforcement agency. Annoying calls includeare: threatening, harassing, obscene, prank, hang-upshang‑ups, unwanted sales pitches, and survey calls. The information obtained will only be released to the local law enforcement agency. 3.2 3.2. When CLEC Requesting Carrier must initiate a wire trap or trace as a result of its customer receiving an annoying call (e.g., threatening, harassing, obscene, prank, hang-upshang‑ups, unwanted sales pitches pitches, and survey calls), the following operational interfaces should occur: 3.2.1 CLEC 3.2.1. Requesting Carrier (the reseller) shall inform its Customer that it they must file a formal complaint with the local police department and obtain agency’s agencys name, officer’s officers name and case or report number. 3.2.2 CLEC 3.2.2. Requesting Carrier shall contact CACB Ameritech Annoyance Call Bureau on behalf of its Customer and provide the required information to initiate trap or call trace. 3.2.3 3.2.3. The CACB AACB shall conduct investigations to determine the source of who the unwanted callcaller is; work with local police departments to gather evidence; and even testify in court, if required, court on behalf of CLEC Requesting Carrier Customers who have received annoying calls. The CACB AACB will build case for and establish trap for twenty-one twenty‑one (21) days. CLEC Requesting Carrier shall contact the CACB AACB to renew the trap beyond twenty-one twenty‑one (21) days. 3.2.4 3.2.4. The CACB AACB shall provide to CLEC Requesting Carrier a local toll free number that which will be accessible on Business Days daily Monday through Friday from 8:00 a.m. - 5:00 p.m. 3.2.5 3.2.5. For non-emergency (not life-life threatening) situations, CLEC Requesting Carrier shall advise its Customer to contact its local Law Enforcement Agency and to provide CLEC Requesting Carrier with required information to initiate a trap or call trace. CLEC Requesting Carrier will contact the CACB AACB during standard operating hours to establish a case. For emergency (life- life threatening) situations, CLEC Requesting Carrier shall inform its Customer to contact the appropriate its local Law Enforcement Agency, Agency and this Agency will contact CBT Ameritech to initiate a trap or call trace. 3.2.6 3.2.6. Additionally, for emergency situations, CBT Ameritech corporate security will provide CLEC Requesting Carrier representatives with an emergency security contact available seven (7) days a week, twenty-four (24) hours a day, and CLEC will provide CBT representatives with an emergency security contact seven (7) days a week, twenty-four (24) hours a daynumber. 3.2.7 CLEC’s 3.2.7. Requesting Carriers Customer must contact CLEC Requesting Carrier with the dates and times of the unwanted calls. CLEC Requesting Carrier shall fax the dates and times of the unwanted calls to the Annoyance Call Bureau. 3.2.8 3.2.8. At the end of the tracing investigation (twenty-one (21) day 21)-day period), the CACB Ameritech Annoyance Call Bureau shall send written confirmation to CLEC Requesting Carrier informing CLEC Requesting Carrier of the disposition of the case (i.e., successful or non-successful). All evidence obtained on a successful case will be forwarded to the local Law Enforcement Agency which CLEC identified law enforcement agency that Requesting Carrier provided to the CACBAACB. CLEC Requesting Carrier shall inform its Customer of the results of the investigation. 3.2.9 3.2.9. If CLEC Requesting Carrier Customers call CBT Ameritech to initiate an annoying call report, CBT Ameritech shall advise the person receiving the annoying or harassing call to call CLECRequesting Carrier.

Appears in 1 contract

Samples: Interconnection Agreement

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