Common use of Annual Mock CAT Exercise Clause in Contracts

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to effectively scale and handle the call volumes associated with a CAT. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and, f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to DocuSign Envelope ID: C62774B3-BDD6-463E-ACAB-2C9F82B636DD effectively scale and handle the call volumes associated with a CAT. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx bill on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and, f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to effectively scale and handle the call volumes associated with a CAT. Any Task Order requesting a Mock CAT Exercise will require the mutual consent of the Parties. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx bill on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and, f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to effectively scale and handle the call volumes associated with a CAT. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx bill on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and, f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to effectively scale and handle the call volumes associated with a CAT. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx bill on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.46.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and, f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.

Annual Mock CAT Exercise. Task Orders may also be issued by Citizens for Vendor to participate in simulated CAT training exercise(s) (“Mock CAT”) to validate Vendor’s ability to effectively scale and handle the call volumes associated with a CAT. The Task Order will provide for the reimbursement of all pre-approved, reasonable expenses incurred by Vendor to participate in the Mock CAT (including employee time xxxx bill on an hourly basis). The Task Order may address different CAT scenarios based on a mutual understanding of the Vendor’s capabilities and readiness. For instance, a Task Order may set forth certain call volumes that Vendor will need to handle within seventy-two (72) hours after the Task Order is issued and Vendor will be expected to adjust its Vendor Staffing levels to deliver the Services as a part of the Mock CAT. Vendor will be expected to meet the service levels set forth in Section 5.46.4. and performance measurements for CAT Response calls as a part of Mock CAT. Vendor may be required to present its proposed Vendor Staffing plan to Citizens for pre-approval in order to determine whether each Vendor Staff member will be eligible for compensation for participating in the Mock CAT exercise. The proposed Vendor Staffing plan should set forth (a) the number of proposed Vendor Staff; (b) the number of hours proposed for each Vendor Staff, within the maximum cap of eight (8) hours per Vendor Staff, as set forth in the Compensation Schedule; and, (c) the total compensation requested for all proposed Vendor Staff participating in the Mock CAT. The key objectives of the Mock CAT are as follows: a. evaluate Vendor’s overall responsiveness throughout the b. observe/confirm the quality of Vendor’s FNOL training; c. provide information for storm season modeling and identify Vendors who may be best prepared to handle Citizens’ CAT Response calls for the upcoming storm season; d. evaluate Vendor Staffing levels as they relate to call volume projections provided by Citizens; e. monitor Vendor’s ability to handle inflated call volumes while still adhering to contractually agreed service level and QA standards; and,, _ _ f. identify any opportunities/challenges that Vendor should address/satisfy. If any opportunities/challenges are identified, Vendor will create a remediation plan, to be approved by Citizens, which will include dates in which the plan will be completed.