Call Types. The Service does not allow you to make 500, 700, 900, 950, 976, 0001, 0+, calling card calls or dial-around calls (e.g., 10-10-XXXX), nor does it allow you to accept collect calls or third number billed calls.
Call Types. 3.1 This clause 3 applies where the Acquirer wishes to extend the use of the Call Origination Service provided by the Supplier to a Call Type in respect of which the process in this clause 3 has not already been undertaken or, in the case where SingTel is the Acquirer, has not been specified in Annex 2A-4.
3.2 The Acquirer shall notify the Supplier by means of the request form set out in Annex 2A-1 of its request to extend the use of the Call Origination Service to a particular Call Type.
3.3 Following receipt of a request form under clause 3.2, the Supplier shall assess that request and notify the Acquirer within five (5) Business Days that either:
(a) the implementation of the request in respect of the requested Call Type involves only Network Conditioning in the Supplier’s Network, in which case the Negotiation Period shall be fifteen (15) Business Days; or
(b) the implementation of the request in respect of the requested Call Type involves work in addition to or as an alternative to Network Conditioning in the Supplier’s Network, in which case the Negotiation Period shall be sixty (60) Business Days.
3.4 The Parties shall negotiate in good faith the requirements, implementation charges and timetable for extending the use of the Call Origination Service provided by the Supplier to the requested Call Type for the Negotiation Period notified in clause 3.3, failing which either Party may commence the Dispute Resolution Procedure in accordance with Schedule 11.
3.5 Where the Parties have reached an agreement in accordance with clause 3.4 above, the Supplier will commence implementation in accordance with the agreed timetable.
3.6 The Acquirer shall be liable for the costs incurred by the Supplier in processing and implementing the Acquirer’s request to extend the use of the Call Origination Service to a particular Call Type in accordance with the applicable Charges set out under Schedule 9.
3.7 If the Supplier reasonably believes that, in performing the Acquirer’s request in accordance with clause 3.6, any work, operation or use by the Acquirer in relation to the extension of use of the Call Origination Service will cause the Supplier to incur additional costs beyond those costs incurred in the normal provisioning of the Call Origination Service (Additional Costs), the Supplier shall notify the Acquirer of the Additional Costs, including, but not limited to, reasonable costs associated with the Supplier’s:
(i) additional processing and implementation of the...
Call Types. 3.1.1 U S WEST shall provide the following call types, features and functions to AT&T and its end users with no loss of feature or functionality: (a) dial tone and ringing; (b) capability for either dial pulse or touch tone; (c) flat and measured services; (d) speech recognition as available with other custom calling and CLASS features; (e) same extended area service free calling area; (
f) 1 + intraLATA toll calling; (g) access to interLATA toll calling; (h) access to international calling; (i) lines as well as trunks (DID, DOD); (j) analog and digital private line - all speeds; (k) off-premises extensions; (l) Centrex; and (m)
Call Types. In performing the Services, Vendor shall meet the requirements of each Call Type as further described below.
3.3.1. First Notice of Loss (“FNOL”)/Claim Inquiry Calls. FNOL/Claim Inquiry calls will be handled on a three hundred sixty-five (365) days per year, twenty- four (24) hours a day, seven (7) days a week basis, and may include answering and processing Claim Inquiry calls. Claim Inquiry calls include basic follow-up questions from the policyholders/agents/third parties and may result in a follow-up outbound call, when necessary. FNOL calls will require call handling support on any FNOL processes and filing FNOL claims into Citizens’ systems on behalf of policyholders, agents, and third parties. The entry of a FNOL claim should never be denied to a caller. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. The initial Citizens-specific training of these representatives is estimated to be six (6) to eight (8) hours.
Call Types. In performing the Services, Vendor shall meet the requirements of each Call Type as further described below.
Call Types. In performing the Services, Vendor shall meet the requirements of each Call Type as further described below.
3.3.1. First Notice of Loss (“FNOL”)/Claim Inquiry Calls. FNOL/Claim Inquiry calls will be handled on a three hundred sixty-five (365) days per year, twenty- four (24) hours a day, seven (7) days a week basis. Claim Inquiry calls include basic follow-up questions from the policyholders/agents/third parties and may result in a follow-up outbound call, when necessary. FNOL calls will require call handling support on any FNOL processes and filing FNOL claims into Citizens’ systems on behalf of policyholders, agents, and third parties. The entry of a FNOL claim should never be denied to a caller. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. The initial Citizens-specific training of these representatives is estimated to be six (6) to eight (8) hours.
Call Types. AT&T will provide to CLEC the call types in Sections 2.1 through 2.7 below:
2.1 Fully Automated Collect and Xxxx to Third-Number Service - This service is limited to those calls placed collect or billed to a third number. The caller dials 0 plus the telephone number desired, the service selection codes and/or billing information as instructed by the automated equipment. The call is completed without the assistance of an Operator.
Call Types. In performing the Services, Vendor shall meet the requirements of each Call Type as further described below. [Call Types may added, deleted or modified based on Vendor response and the negotiations that follow.]
3.3.1. First Notice of Loss (“FNOL”)/Claim Inquiry Calls. FNOL/Claim Inquiry calls will be handled on a three hundred sixty-five (365) days per year, twenty- four (24) hours a day, seven (7) days a week basis, and may include answering and processing Claim Inquiry calls. Claim Inquiry calls include basic follow-up questions from the policyholders/agents/third parties and may result in a follow-up outbound call, when necessary. FNOL calls will require call handling support on any FNOL processes and filing FNOL claims into Citizens’ systems on behalf of policyholders, agents, and third parties. The entry of a FNOL claim should never be denied to a caller. The position description, which may be updated from time to time, for representatives handling this Call Type is set forth on Exhibit B-1. The initial Citizens-specific training of these representatives is estimated to be six (6) to eight (8) hours.
Call Types. SBC TEXAS will provide to CLEC the call types in Sections 2.1 through 2.7 below:
2.1 Fully Automated Collect and Bill to Third-Number Service - This service is limited to those calls placed collect or billed to a third number. The caller dials 0 plus the telephone number desired, the service selection codes and/or billing information as instructed by the automated system. The call is completed without the assistance of an Operator. This service may also include the following situations:
2.1.1 The caller identifies himself or herself as disabled and gives the Operator the number to which the call is to be billed (either collect or third number).
2.1.2 When due to trouble on the network or lack of service components, the automated call cannot be completed without assistance from an Operator.
2.2 Fully Automated Calling Card Service - This service is provided when the caller dials zero (“0”), plus the desired telephone number and the calling card number to which the call is to be charged. The call is completed without the assistance of an Operator. An authorized calling card for the purpose of this Appendix is one for which SBC TEXAS can perform billing validation.
2.3 Semi-Automated Station-to-Station - This service is limited to those calls placed sent paid, collect or billed to a third number. The caller dials 0 plus the telephone number desired and the call is completed with the assistance of an Operator. This service may also include the following situations:
2.3.1 Where the caller does not dial 0 prior to calling the number desired from a public or semi-public telephone, or from a telephone where the call is routed directly to an Operator (excluding calling card calls).
2.4 Semi-Automated Person-to Person - A service in which the caller dials 0 plus the telephone number desired and specifies to the Operator the particular person to be reached or a particular PBX station, department or office to be reached through a PBX attendant. This service applies even if the caller agrees, after the connection is established, to speak to any party other than the party previously specified. This service may also include:
2.4.1 Where the caller does not dial a 0 prior to dialing the number from a public or semi-public telephone, or where the call is routed directly to an Operator.
2.5 Operator Handled Station-To-Station - A service provided when the caller dials 0 to reach an Operator, and the Operator dials a sent paid, collect or third number station-to-station call...
Call Types. The call types available using the Service are as follows: • Local calls • National calls • International calls • International mobile • International Inmarsat
