Common use of Another type of security Clause in Contracts

Another type of security. fraud problem This is where there was another security or fraud problem, such as: • there was some other unauthorised access to your account. • your password or PIN was compromised. • a device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems. Step 2: Tell us about the problem Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Policy (alternatively known as our Privacy Statement). How we will help... Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • an unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: • reimburse you for the payment amount; or • explain why we cannot reimburse you. • an incorrect payment to another Paypal account, we will: • make immediate efforts to trace the payment and notify you of the outcome without charge to you; • compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: • If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. • If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. • reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • an unauthorised payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days); • You do not take all reasonable steps that we request to assist us in our investigation; • We can show that you acted fraudulently; • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions; • We have reason to believe otherwise that there is no problem which entitles you to compensation; or • In respect of the following specific problems: Unexpected billing agreement payment Incorrect payment Unauthorised payment It takes you longer than 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security /fraud problem and you didn’t tell us about it. We will not pay We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this user agreement you compensation for any unauthorised payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Centre, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Complaints Reporting disputes between you and PayPal regarding our services Contact Us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following: • European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- your-consumer-complaint/european-consumer-centres-network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. Other Legal Terms Communications Between You and Us Contact us You can contact us by: • writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx X-0000, Xxxxxxxxxx; or • visiting our Contact Us page where you can: • click the "Email Us" link to contact us online; or • click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Another type of security. fraud problem This is where there was another security or fraud problem, such as: • there was some other unauthorised access to your account. • your password or PIN was compromised. • a device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems. Step 2: Tell us about the problem Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Policy (alternatively known as our Privacy Statement)Policy. How we will help... Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • an unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: • reimburse you for the payment amount; or • explain why we cannot reimburse you. • an incorrect payment to another Paypal account, we will: • make immediate efforts to trace the payment and notify you of the outcome without charge to you; • compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: • If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. • If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. • reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • an unauthorised payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days); • You do not take all reasonable steps that we request to assist us in our investigation; • We can show that you acted fraudulently; • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions; • We have reason to believe otherwise that there is no problem which entitles you to compensation; or • In respect of the following specific problems: Unexpected billing agreement payment Incorrect payment Unauthorised payment It takes you longer than 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security /fraud problem and you didn’t tell us about it. We will not pay We can show our system was not working properly and you knew compensation for any unauthorised payments made from your account before you told us about the breakdown when you started the transaction; or that problem. A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this user agreement you compensation for any unauthorised payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Centre, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Complaints Reporting disputes between you and PayPal regarding our services Contact Us us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following: • European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- your-consumer-complaint/european-consumer-centres-network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxxx://xxx.xxxx.xx xxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. Other Legal Terms Communications Between You and Us Contact us You can contact us by: • writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx X-0000, Xxxxxxxxxx; or • visiting our Contact Us page where you can: • click the "Email Us" link to contact us online; or • click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Another type of security. fraud problem This is where there was another security or fraud problem, such as: • there was some other unauthorised access to your account. • your password or PIN was compromised. • a device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems. Step 2: Tell us about the problem Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Policy (alternatively known as our Privacy Statement). How we will help... Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • an unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: • reimburse you for the payment amount; or • explain why we cannot reimburse you. • an incorrect payment to another Paypal account, we will: • make immediate efforts to trace the payment and notify you of the outcome without charge to you; • compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: • If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. • If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. • reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • an unauthorised payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days); • You do not take all reasonable steps that we request to assist us in our investigation; • We can show that you acted fraudulently; • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions; • We have reason to believe otherwise that there is no problem which entitles you to compensation; or • In respect of the following specific problems: Unexpected billing agreement payment Incorrect payment Unauthorised payment It takes you longer than 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this user agreement It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security /fraud problem and you didn’t tell us about it. We will not pay We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this user agreement you compensation for any unauthorised payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Centre, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Complaints Reporting disputes between you and PayPal regarding our services Contact Us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following: • European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- xxxxx://xx.xxxxxx.xx/info/live-work-travel- eu/consumers/resolve-your-consumer-complaint/european-consumer-centres-centres- network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx283 Route d’Xxxxx, L-1150 LuxembourgX-0000 Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. Other Legal Terms Communications Between You and Us Contact us You can contact us by: • writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal DepartmentXxxxx Xxxxxxxxxx, 00-00 Xxxxxxxxx Xxxxx X-0000, Xxxxxxxxxx; or • visiting our Contact Us page where you can: • click the "Email Us" link to contact us online; or • click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Another type of security. fraud problem This is where there was another security or fraud problem, such as: • there was some other unauthorised access to your account. • your password or PIN was compromised. • a device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection PolicyProtection, not this section, may apply. Please see the PayPal Buyer Protection Policy section for how to deal with these particular problems. Step 2: Tell us about the problem Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Policy (alternatively known as our Privacy Statement). How we will help... Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • an unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: • reimburse you for the payment amount; or • explain why we cannot reimburse you. • an incorrect payment to another Paypal account, we will: • make immediate efforts to trace the payment and notify you of the outcome without charge to you; • compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: • If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. • If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. • reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • an unauthorised payment transaction to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days); • You do not take all reasonable steps that we request to assist us in our investigation; • We can show that you acted fraudulently; • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions; • We have reason to believe otherwise that there is no problem which entitles you to compensation; or • In respect of the following specific problems: Unexpected billing agreement payment Incorrect payment Unauthorised payment It takes you longer than 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security /fraud problem and you didn’t tell us about it. We will not pay We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this user agreement you compensation for any unauthorised payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Centre, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Complaints Reporting disputes between you and PayPal regarding our services Contact Us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following: • European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- your-consumer-complaint/european-consumer-centres-network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. Other Legal Terms Communications Between You and Us Contact us You can contact us by: • writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx X-0000, Xxxxxxxxxx; or • visiting our Contact Us page where you can: • click the "Email Us" link to contact us online; or • click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.