Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another PayPal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than eight weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least four weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this useragreement password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 3 contracts

Samples: User Agreement, User Agreement, User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: ~~agreement payment Incorrect payment Unauthorized~~ payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this ~~useragreement~~ user agreement It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and ~~cost-~~cost- effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (~~xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your-~~ xxxxx://xx.xxxxxx.xx/info/live-work-travel- eu/consumers/resolve-your-consumer-complaint/european-consumer-~~centres-~~centres- network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. ~~PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services.~~ You can contact us by:

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPalapplying a hold, limitation It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this useragreement password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. or reserve under this useragreement Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at ~~283 Route d’Xxxxx~~000 Xxxxx x’Xxxxx, ~~0000 Xxxxxxxxxx~~1150 Luxembourg, ~~Xxxxxxxxxx~~Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:: • Writing to us by post at our head office: PayPal (Europe) S.àr.l. et Cie, S.C.A., Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. • Visiting our Contact Us page where you can: o Click the "Email Us" link to contact us online. o Click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail. You agree that we may provide notice or other information to you by posting it on the PayPal website(s) (including the posting of information which is only accessed by you by logging into your account), emailing it to the email address listed in your account, mailing it to the street address listed in your account, calling you by phone, or sending you a “text” / SMS message. You must have internet access and an e-mail account to receive communications and information relating to our services. With the exception of amendments to this user agreement, such notice shall be considered to be received by you within 24 hours of the time it is posted to the PayPal website(s) or emailed to you. If the notice is sent by mail, we will consider it to have been received by you 3 Business Days after it is sent. We reserve the right to close your PayPal account if you withdraw your consent to receive electronic communications. Our decision about holds, limitations, reserves and any other actions we take under this user agreement whether they restrict or extend your access to our service, our infrastructure, our websites, our software or our systems (including any networks and servers used to provide any of our services) whether operated by us or on our behalf (including, without limitation, any blockages, limitations, suspensions, terminations, holds and reserves) may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your PayPal account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation It takes you longer than 13 months after the payment was made to tell us about the problem; or ~~reserve under this useragreement~~ We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. or reserve under this useragreement Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another PayPal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this ~~useragreement~~ user agreement It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer ~~Centre~~ Center (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. ~~• By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr.~~ PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: ~~agreement payment Incorrect payment Unauthorized payment~~ It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or It takes you longer than 13 months after the payment was made to tell us about the problem; or It takes you longer than 13 months after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. ~~It takes you longer than 13 months after the payment was made to tell us about the problem; or~~ We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this useragreement We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. ~~• Step 2: Tell us about the problem •~~ Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You ~~can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You~~ must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 ten Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy ~~Statement~~Policy. How we will help… Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 ten Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o • Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 ten Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: Unexpected billing agreement payment Incorrect payment Unauthorized payment It takes you longer than eight weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least four weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this useragreement password/PIN with someone else); or There was another ~~security/fraud~~ security /fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. PayPal applying a hold, limitation or reserve under this user agreement Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Complaints Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (~~xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your-~~ xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- your-consumer-complaint/european-consumer-~~centres-~~centres- network_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. ~~PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services.~~ You can contact us by:: • Writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. • Visiting our Contact Us page where you can: o Click the "Email Us" link to contact us online. o Click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another PayPal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this ~~useragreement~~ user agreement It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer ~~Centre~~ Center (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. ~~• By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr.~~ PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another ~~PayPal~~ Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than ~~eight~~ 8 weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least ~~four~~ 4 weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation It takes you longer than 13 months after the payment was made to tell us about the problem; or ~~reserve under this useragreement~~ We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.. We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. or reserve under this useragreement Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the ~~following independent services~~following: • European Consumer ~~Centre~~ Center (ECC-Net~~) (if you are a consumer~~). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your- consumer-complaint/european-consumer-centres-network_en)) or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d’Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:: • Writing to us by post at our head office: PayPal (Europe) S.àr.l. et Cie, S.C.A., Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx. • Visiting our Contact Us page where you can: o Click the "Email Us" link to contact us online. o Click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail. You agree that we may provide notice or other information to you by posting it on the PayPal website(s) (including the posting of information which is only accessed by you by logging into your account), emailing it to the email address listed in your account, mailing it to the street address listed in your account, calling you by phone, or sending you a “text” / SMS message. You must have internet access and an e-mail account to receive communications and information relating to our services. With the exception of amendments to this user agreement, such notice shall be considered to be received by you within 24 hours of the time it is posted to the PayPal website(s) or emailed to you. If the notice is sent by mail, we will consider it to have been received by you 3 Business Days after it is sent. We reserve the right to close your PayPal account if you withdraw your consent to receive electronic communications. Our decision about holds, limitations, reserves and any other actions we take under this user agreement whether they restrict or extend your access to our service, our infrastructure, our websites, our software or our systems (including any networks and servers used to provide any of our services) whether operated by us or on our behalf (including, without limitation, any blockages, limitations, suspensions, terminations, holds and reserves) may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your PayPal account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.

Appears in 1 contract

Samples: User Agreement

Another type of security. fraud problem o A device you have used to access our services was lost, stolen or deactivated. o Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another PayPal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the following specific problems: agreement payment Incorrect payment Unauthorized payment It takes you longer than eight weeks after the payment was made to tell us about the problem; or You agreed for us to make your payment and the details were made available to you by us or the merchant at least four weeks before the payment was made. It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that you gave us the wrong payment details; or We can show that the payment was sent as the payer specified when the payer asked us to make it; or It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or Through no fault of ours, you did not have enough PayPal balance to complete the payment; or We can show our system was not working properly and you knew about the breakdown when you started the transaction; or A delay which you claimed caused the incorrect payment actually resulted from PayPal applying a hold, limitation or reserve under this ~~useragreement~~ user agreement It takes you longer than 13 months after the payment was made to tell us about the problem; or We can show that the payment was made because you did not keep your account safe either intentionally or with gross negligence (for instance, you very carelessly chose to share your PayPal ID and/or password/PIN with someone else); or There was another security/fraud problem and you didn’t tell us about it.We will not pay you compensation for any unauthorized payments made from your account before you told us about that problem. Sometimes we might spot the problem first. If we need to notify you about the problem, we will ordinarily do so through the Secure Messaging Center, which you need to log into your account to access. If you should take action urgently, we may also use other means such as email to request action. If a payment was made from us to your funding source by way of mistake, we may correct the mistake by debiting or crediting (as the case may be) your appropriate funding source(s). Contact us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (~~xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your-~~ xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaints/resolve-your-consumer-complaint/european-consumer-~~centres~~centres- network-~~network_en~~ecc-net_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at ~~283 Route d’Xxxxx~~000 Xxxxx x’Xxxxx, ~~0000 Xxxxxxxxxx~~1150 Luxembourg, ~~Xxxxxxxxxx~~Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. You can contact us by:

Appears in 1 contract

Samples: User Agreement

Common use of Another type of security Clause in Contracts