Applicable to Sylvan Test Centers Sample Clauses

Applicable to Sylvan Test Centers. In the event that a Sylvan Test Center should be unable to provide testing, the Sylvan Test Center shall immediately notify the Sylvan CSCC. The CSCC will notify and reschedule any Examinees affected using the rescheduling standards set forth in Attachment # 12. Sylvan will notify ETS as quickly as possible and in the best manner possible. Sylvan will provide such information as is reasonably required, including, but not limited to, the names of affected Candidates. Sylvan will make best efforts to provide information in an adequate, timely fashion, with the understanding that Candidate service will at all times be the top priority. Sylvan shall use its best efforts to fix or replace malfunctioning equipment and restore service at the affected Test Center within 48 hours, so that testing may resume no later than two Sylvan business days after testing became unavailable. Sylvan will automate the notice requirement in concert with its revision of the registration and scheduling system. The automation will provide ETS with read-only access to the information on all Sylvan Test Centers that are unable to deliver tests AND INFORMATION ON ALL affected Examinees. This automation will take place not later than eighteen (18) months after the Effective Date of this Agreement. For those programs that have testing window restrictions, ETS will keep its Item Banks active for two weeks past the scheduled testing window for the purpose of offering retests and rescheduled appointment times to any Examinees affected by a Test Center outage.
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