APPLICATION HOSTING SERVICE LEVELS Clause Samples
APPLICATION HOSTING SERVICE LEVELS. The company sees these Service Level Agreements (SLA's) as indispensable to providing great service and a sound relationship between us and our Customers.
1. Normal business hours are [9:00 am] to [5:00 pm] [Monday through Friday] UK time
2. After-hours and emergency service is available at an hourly rate premium for Customers. (Contact The company for specific details) The company Service Responsibilities to Customers with Support Agreements for Managed Hosting Services and Application Support Services:
APPLICATION HOSTING SERVICE LEVELS. Subject to the terms of this Agreement, Primal shall provide the Hosting Services 24 hours per day, 7 days per week throughout the Term of this Schedule 3.