Ticket System Sample Clauses

Ticket System. The company will provide and maintain an electronic system (Ticket System) enabling the Customer to raise reports. The Ticket System can be accessed through the company's customer portal at xxxxxxx.xxxxxxxxxxxxxxx.xxx or via email at xxxxxxx@xxxxxxxxxxxxxxx.xxx . Customer Contacts will be issued with a secure user login id and password. Once a ticket is created an email will be sent to our technical team immediately and you the customer will also receive an acknowledgement email. Also, an email will be sent to you as the ticket is updated till completion. The response time will be agreed with you and defined in your Service Level Agreement (SLA). Our standard response times are:. • Severity 1: Business Halted e.g. system crash [Up to 2 hours] • Severity 2: Business Impacted e.g. system available but missing key functionality [Up to 4 hours] • Severity 3: Non‐Critical/Minimal Business Impact e.g. error message with workaround, missing data [Within 1 business day] • Severity 4: Service / Enhancement Requested e.g. How To questions, data assistance requests [Within 2 business days]
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Ticket System. Ximbo operates a ticket system to handle technical inquiries and it is handled by our global support team 24 hours around the clock. Customers can submit inquiries at xxx.xxxxxxxxxxxx.xxx and expect response within guaranteed response time.
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Ticket System. Normal comments or suggestions for system upgrades are made and logged online via the Performance Management System by the Licensee’s system administrator(s).
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Ticket System. ‌ The reason for using a ticket system is to maintain an overview of all cases over time during the agreement period. Customer seeks the following characteristic and functions for the ticket system: • Flexible and user-friendly • Send and receive email to create and update issues • Send email on all status changes of an issue • Web User Interface o Full case handling of issues o List of all issues with status • Single Sign-On Login via Azure AD The Supplier shall describe their ticket system available for this Agreement in Appendix 2. How the ticket system is to be used shall be part of the collaboration plan, described in Appendix 5.
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Related to Ticket System

  • System Except as otherwise provided herein, the Trustee shall not be accountable for the use or application by the Company or the Master Servicer of any of the Certificates or of the proceeds of such Certificates, or for the use or application of any funds paid to the Company or the Master Servicer in respect of the Mortgage Loans or deposited in or withdrawn from the Custodial Account or the Certificate Account by the Company or the Master Servicer.

  • Emergency Alert System The Franchisee shall comply with the applicable requirements of the FCC with respect to the operation of an Emergency Alert System (“EAS”) requirements of the FCC and applicable state and local EAS plans in order that emergency messages may be distributed over the Cable System.

  • Internet Connection In order to ensure the proper functioning of the Production Monitor and the Consumption Monitor, if possible, you must provide the Solar System with continuous access to a functioning broadband internet connection with one (1) wired Ethernet port and standard electrical outlet, at your cost. If you are unable to provide the Solar System with an internet connection in accordance with the foregoing sentence, the Home must be located in an area with cellular service that is acceptable to us in our discretion.

  • Platforms Except where explicitly stated otherwise, these terms apply to Optimized Service (denoted with a “+” and sometimes referred to as Rapid Delivery) and non-Optimized Services Ethernet Access and Network Services Local Access Service. In particular, standard and optional features that apply to both are set out in this General Section 1. Section 2 (Available Versions) describes the characteristics particular to Optimized Service – Access +, and then to the non-Optimized Services – Ethernet Access and Network Services Local Access Service.

  • Automated Teller Machines We do not accept deposits at ATMs that we do not own or operate. Funds from deposits (cash or checks) made at automated teller machines (ATMs) we own or operate will follow the same availability schedule as making a deposit in person to one of our employees, except that same day availability may not apply to the items noted. These deposits may be available the first day after the day of deposit.

  • Internet Connectivity School must provide sufficient hardline internet connectivity and the required network configurations (provided in Exhibit A) for each Pixellot System to allow live broadcasts. PlayOn will provide the point-to-point wireless internet base station (“Point to Point”) when needed to deliver hardline internet connectivity to Pixellot Systems installed in outdoor venues; provided that PlayOn is able to select the make and model of the Point to Point system. In the event that School requests, or requires, a specific Point to Point system that is different from what is provided by PlayOn, then School must provide and install the Point to Point system at its own expense.

  • Trunk Data Exchange 65.9.1 Each Party agrees to service trunk groups to the blocking criteria in Section 64.3.4 in a timely manner when trunk groups exceed measured blocking thresholds on an average time consistent busy hour for a twenty- one (21) Day study period. The Parties agree that twenty-one (21) Days is the study period duration objective unless mutually agreed otherwise. The study period will not include a holiday.

  • Bulletin Boards The Employer shall provide bulletin board facilities for the exclusive use of the Union, the sites to be determined by mutual agreement. The use of such bulletin board facilities shall be restricted to the business affairs of the Union.

  • ATMs You may access your Accounts from BECU’s ATMs and from ATMs and facilities that display the logos shown on your card and from other machines or facilities as we may designate that are part of BECU’s network. You may perform the following transactions at such ATM’s and machines or facilities, depending on the services available at your particular location*:

  • Bulletin Board The Employer shall provide a bulletin board which shall be placed so that all employees will have access to it and upon which the Union shall have the right to post notices of regular meetings, special meetings, seminars or Union activities.

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