Common use of ARTICLE GRIEVANCE AND ARBITRATION Clause in Contracts

ARTICLE GRIEVANCE AND ARBITRATION. The parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. If the matter is not settled, the Local Chairperson of the Union or his representative may, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within seven

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee, in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee Committees will cooperate co-operate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An Subject to the terms of this Agreement which relate to the investigation following administration of discipline or the decision of the Company to discharge an employee or an employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then feels he had been unjustly dealt with, the following steps in the Grievance Procedure procedure shall applybe followed: Step STEP The grievance shall be in writing on a form. One writing, copy of this form which shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him in writing within five (5) working days after he has received sameit. The grievance must be in a legible form and signed by the employee. STEP If the matter is has not been settled, the Local Chairperson Union Xxxxxxx of the Union or his representative employee involved may, within five (5) working days after receiving the written of answer from the Terminal Manager (or his designate)Manager, present the grievance in writing to the Vice-president General Manager or nominee, who shall render his decision in writing within five (5) working days after receiving it. STEP If the matter is not settled the Chief Xxxxxxx and/or representative may, within five (5) working days after receiving a written decision of the Company General Manager or his nominee, appeal the case in writing General Manager or nominee. Following the presentation of the grievance under at this Step, Step there shall be arranged a meeting between management Management and the Grievance Committee which meeting shall occur will take place within seven (7) working days after the grievance has been presented to the Vice-president (General Manager or his nominee), who shall give his written reply within seven.

ARTICLE GRIEVANCE AND ARBITRATION. The parties to For the purposes of this Agreement agree that all steps shall be taken to assure that complaints Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties' hereto relating to the administration interpretation, application, admini- stration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right in advance. Where the Hospital deem it necessary to sus- pend or discharge an employee, the Hospital shall notify the Un- ion of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during , and it is un- that an employee has no grievance until he has first given his immediate supervisor the early stage opportunity of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his com- plaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his imme- diate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giv- ing rise to it have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, it shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor’s decision in the following manner and sequence: Step The employee shall submit the griev- ance, in writing, and signed by him, to (designated by Hospital). If the matter is not settled, the Local Chairperson of the The employee may be accompanied by a Union or xxxxxxx. The (designated by Hospital) will deliver his representative may, decision in writing within five (5) working days after receiving following the day on which the written of grievance was presented to him. The Union and the Terminal Manager (or his designate), present Hospital may meet to discuss the grievance at a time and place suitable to the Vice-president of the Company or his nomineeboth parties. Following presentation of the grievance under this StepFailing settlement, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within seventhen:

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right to the presence of xxxxxxx. In the case of suspension or discharge, the shall notify the employee of this Agreement right in advance. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate supervisor the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, it shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor's decision in the following manner and sequence: Step The employee shall submit the grievance, in writing, and signed by him, to (designated by The employee may be accompanied by a Union xxxxxxx. If the matter is not settled, the Local Chairperson of the Union or The (designated by will deliver his representative may, within decision in writing within- five (5) working days after receiving following the day on which the written of grievance was presented to him. The Union and the Terminal Manager (or his designate), present may meet to discuss the grievance at a time and place suitable to the Vice-president of the Company or his nomineeboth parties. Following presentation of the grievance under this StepFailing settlement, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within seventhen:

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shalt identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at an of the grievance procedure an employee shall have the to presence of Xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible, and it is under- stood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Every effort The griever may have the assistance of a union xxxxxxx if he so desires. Such complaint shall be discussed with his immediate supervisor within five (5) days the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee. Failing settlement within the five (5) days, it shall then be taken up as a grievance within five (5) days following his immediate supervisors decision. All grievances arising between employees the Hospital will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance dealt with in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate accordance with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall applyprocedures: Step u STEP ONE The grievance shall be t in writing on dated and signed employee or Union Representative and a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to manager within five working days of the employee's xxxxxxxdecision of the immediate supervisor. The grievance form must shall then be presented to discussed by the Terminal Manager (or his designate) employee, Union Representative and immediate supervisor. This meeting shall be held within five (5) working days after the occurrence of the matter complained time, of and the Terminal Manager (or his designate) shall answer receipt of the grievance in writing on by the form presented to him within five (5) working days after he has received sameimmediate supervisor. If the matter is The grievance shall not settled, the Local Chairperson of the Union or his representative may, be carried further unless within five (5) working days after receiving the written answer of the Terminal Manager (or his designate), present immediate supervisor under Step the Union delivers a written notice of referral to Step to the Human Resources Department. A meeting to discuss the grievance to will then be arranged with the Vice-president Xxxxxxx Chief Union Representativeand the Manager of the Company Human Resources or his nomineedesignate. Following presentation The Manager of Human Resources or designate will decision of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven in writing no later than twenty (720) working days after the Step grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevenmeeting.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the administration interpretation,application, alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or interpretation at any stage of the grievance procedure an employee shall have the right, upon request, to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right advance. Where the Hospital deems necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor's decision the following manner and sequence: The employee shall submit the grievance, writing, and signed by him, to his immediate supervisor. If The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will deliver his decision in writing within five (5) days following the matter is not settledday on which the written grievance was presented to him. Failing settlement, then: Within five (5) days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement, then: Step Within five (5) days following the decision the immediately preceding step, the Local Chairperson grievance shall be submitted in writing to the Chief Executive Officer of the Union Hospital or his the designated Hospital representative. A meeting will then be held between the Chief Executive Officer or the designated Hospital representative mayand the designated union representatives who may be accompanied by the general representative of the Union, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at Step unless extended by mutual agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered writing within ten (10) days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee Committees will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An Subject to the terms of this Agreement which relate to the investigation following administration of discipline or the decision of the Company to discharge an employee or an employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then feels had been unjustly dealt with, the following steps in the Grievance Procedure procedure shall applybe followed: Step STEP The grievance shall be in writing on a form. One writing, copy of this form which shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance presented to in writing on within five (5) days after has received it. The grievance must be in a legible form and signed by the form presented to him employee. STEP If the matter has not been settled, the Union Xxxxxxx of the employee involved may, within five (5) working days after he has received samereceiving the written answer from the Manager, present the grievance in writing to the General Manager or his nominee, who shall render his decision in writing within five (5) working days after receiving it. STEP If the matter is not settled, settled the Local Unit Chairperson of the Union or his representative may, within five (5) working days after receiving the a written decision of the Terminal General Manager (or his designate)nominee, present appeal the grievance case in writing to the Vice-president Director of the Company Human Resources or his nominee. Following the presentation of the grievance under at this Step, Step there shall be arranged a meeting between management Management and the Grievance Committee which meeting shall occur will take place within seven (7) working days after the grievance has been presented to the Vice-president (Director of Human Resources or his nominee). In the event that the matter has not been settled, who either Party may, within ten working days of the aforesaid meeting, contact the other Party in an endeavour to agree on a single arbitrator. Failing agreement within three (3) working days, arbitration will be under the following conditions. The Party desiring arbitration will give the other party a written notice of its intention and this notice shall give his written reply state the specific matter to be dealt with at arbitration and the specific relief sought by the Party The Party referring the matter to arbitration shall name its nominee to the Arbitration Board in such notice. The other Party shall name its nominee to the Arbitration Board within sevenfive (5) working days after receiving a notice. Should either Party to appoint a nominee, shall be appointed at the request of the other nominee by the Federal Minister of Human Resources. The two nominees of the parties shall, within five (5) working days appoint or select a chairman for the arbitration board, but if they are not able to agree on the selection of a chairman, they shall request the Federal Minister of Human Resources to make the appointment. The Board of Arbitration so constituted of three (3) members shall then forthwith considerand determine the matters in issue which have been submitted to them for disposal and the decision of a majority of the members of the Arbitration Board shall be final and binding on all Parties concerned. If there is no majority decision, the decision of the Chairman shall be the decision of the Board. Each of the Parties hereto shall bear the expense of its own representative to a Board of Arbitration and the Parties shall jointly and equally bear the expense, if any, of the third Party of such Board, or a single arbitrator.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or com- plaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of this the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible, specify the pro- visions of the Agreement shall be adjusted which are alleged to have been vio- lated. At the time formal discipline is imposed or finalized as quickly as possible. Every effort will be made to settle disputes during the early at any stage of the Grievance ProcedureProcedure an employee shall have the right, upon request, to the presence of his Xxxxxxx provided the Xxxxxxx is available at the time. In the case of suspension or discharge, the Hospital shall notify the employee of his right in advance. Where the Hospital deems it necessary to suspend or dis- charge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that com- plaints shall be adjusted as quickly as possible and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. The may have the assistance of a reasonable amount of time may Union Xxxxxxx if he so desires. Such complaint shall be spent by discussed with his immediate super- visor within five days after the members circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the Union Grievance in order to investigate and participate in grievance matters and employee. Failing settlement within the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that five (5) days, it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has then be taken up as a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after following his immediate supervisor's decision in the occurrence of following manner and sequence : Step The employee shall submit the matter complained of grievance, in writing, and the Terminal Manager (or signed by him, to his designate) shall answer the grievance immediate supervisor. The employee may be accompanied by a Union Xxxxxxx. The immediate supervisor will deliver his decision in writing on the form presented to him within five (5) working days after he has received samefollowing the day on which the written grievance was presented to him. If Failing settlement, then: Step Within five days following the matter is not settleddecision under Step the employee, accompanied by a Union Xxxxxxx, or the Union Xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement, then : Step Within five days following the decision in the immedi- ately preceding step, the Local Chairperson grievance shall be submitted in writing to the Chief Executive Officer of the Union Hospital or his designated representative. A meeting will then be held between the Chief Executive Officer or the designated Hospital representative mayand the desig- nated Union representatives who may be accompanied by the General representative of the Union, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at unless extended by mutual agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered in writing within ten (10) days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the application, administration or interpretation alleged violation of the Agreement. The shall the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal is imposed or at any stage of the grievance procedure an employee shall have the right, upon request, to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement in advance. Where the the deems necessary to suspend or discharge an employee, notify the Union of such suspension or discharge tal writing, within three days. It Is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his The may have the assistance of a reasonable amount of time may union xxxxxxx if he so Such complaint shall be spent by discussed with his immediate supervisor within five days after the members circumstances rise to it have occurred or ought reasonably to have come to the attention of the Union Grievance in order to investigate and participate in grievance matters and employee. settlement within the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that five (5) days, it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has then be taken up as a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then grievance within five days following decision in the following steps in the Grievance Procedure shall applymanner and sequence: Step The grievance employee shall submit the grievance, in writing, and signed by h to his immediate supervisor. The employee may be accompanied by a Union The five (5) days to him. Failing Step ate supervisor will deliver his decision in writing lowing the day on a form. One copy of this form shall be given to the Terminal Manager written grievance was presented settlement, then: Within five (or his designate5) and one copy shall be given to days following the decision under Step the employee's xxxxxxx. The , by a union xxxxxxx or the xxxxxxx shall submit the grievance form must be presented to the Terminal Manager (or his designate) Department Head, who will deliver decision in writing within five (5) working days after following the occurrence day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days the decision in step, the shall be submitted writ Officer of the matter complained of Hospital or the designated the Immediately preceding to the Chief Executive representative. A meeting will then be held between the Executive Officer or Hospital and the Terminal Manager (or his designate) shall answer designated representatives who may be accompanied by the grievance in writing on the form presented to him within five (5) working days after he has received same. If the matter is not settled, the Local Chairperson general representative of the Union or his representative mayUnion, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at Step unless extended by mutual agreement of the parties. The of the Hospital shall be arranged a meeting between management and delivered in writing within ten days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right, to the presence xxxxxxx. In the case of suspensionor discharge, the Hospital shall the employee of this Agreement right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall the Union of such suspension or discharge in within three (3) days. It is the mutual desire of the parties hereto that complaints be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate supervisorthe opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, it shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate decision in the following manner and sequence: Step The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. If the matter is not settled, the Local Chairperson of the The employee may be accompanied by a Union or xxxxxxx. The immediate supervisor will deliver his representative may, decision in writing within five (5) working days after receiving following the day on which the written grievance was presented to him. Failing settlement, then: Step Within five (5) days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the immediate supervisor and Department Head are the same person. settlement, then: Step Within five days following the decision in the immediately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer of the Terminal Manager (Hospital or his designate), present the grievance to designated Hospital representative. A meeting will then be held between the Vice-president Chief Executive Officer or the designated Hospital representative and the designated union representatives who may be accompanied by the general representative of the Company or his nominee. Following presentation Union,within five (5) days of the submission of the grievance under this Step, there at Step extended by agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered in within ten (10) days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Proceduregrievance procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with cooperatewith the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its fulfillingits obligations to investigate and settle grievances. An Before leaving his work to attend to business properly arising fi-om this Agreement, the Xxxxxxx concerned shall first obtain the permission of his immediate supervisor or dispatcher, and all time away fi-om work shall be devoted to the handling of the particular business necessitating his absence. Subject to the terms of this Agreement a grievance shall consist of a dispute concerning interpretation and applicationof any clause in this Agreement, violations of the Agreement, and alleged abuses of discretion by supervision in the of employees contrary to the terms of the Agreement. If any question arises as to whether a particular dispute is or is not a grievance, within the meaning of these provisions, the question may be taken up through the grievance procedure and determined, if necessary, by arbitration. There shall be an effort on the part of both parties to settle such grievances promptly through the following steps: Step The employee who has a complaint shall discuss his complaint take up the matter with his supervisorXxxxxxx prior to taking the matter up with Xxxxxxx or Supervisor in question. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (Xxxxxxx or his designate) and Supervisorand one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager Xxxxxxx or Supervisorwithin ten (or his designate) within five (51O) working days after the occurrence of the matter complained of and the Terminal Manager (Xxxxxxx or his designate) Supervisor shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. Step If the matter is not settled, the Local Chairperson settledthe Chief Xxxxxxx of the Union or his representative may, within five (5) working days after receiving the written reply of the Terminal Manager (or his designate)Supervisoror Xxxxxxxx, present the grievance to the Vice-president General Manager of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management Management and two (2) members of the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has grievancehas been presented to the Vice-president (General Manager or his nominee), who . The General Manager or his nominee shall give his decision in writing to the Union within three (3) working days, or a longer period if mutually agreed upon with Union. In the event that the matter has not been settled, either party may, within fifteen (15) days following the decision of the General Manager, refer the matter to arbitration by giving to the other party a written reply notice of its intention to proceed to arbitration and this Notice shall state the specific matter to be dealt with at arbitration and the specific relief sought by the party. The party referring the matter to arbitration shall name its nominee to the Arbitration Board within ten (10) working days after receiving the notice. Should either party fail to appoint a nominee within the limited time, the appointment shall be made by the Ontario Labour Management Arbitration Commissionupon the request of either party. The two (2) nominees of the parties shall, within ten (1O) days appoint or select a chairman for the Arbitration Board, but if they are not able to agree upon a chairman within the time limit, the appointment shall be made by the Ontario Labour Management Arbitration Commission upon the request of either party. The Board of Arbitration so constituted of three (3) members shall then forthwith consider and determine the matters in issue which have been submittedto them for disposal and the decision of a majority of the members of the Arbitration Board shall be final and binding on all parties concerned. If there is no majority decision, the decision of the chairman shall be the decision of the Board. No person shall be appointed as an arbitrator who has been involved in any matter concerningthe industrial relations between the Company and the Union, or who has acted as a paid agent, Attorney or Solicitor for either party. Each of the parties hereto shall bear the expenseof its own representativeto a Board of Arbitration and the parties shall jointly and equally bear the expense, if any, of the chairman of such Board of Arbitration. No matter shall be submitted to the Board of Arbitration which has not been properly carried through previous Steps of the grievance procedure in accordance with this Agreement. The Arbitration Board shall not make any decision inconsistent with this Agreement, nor alter, or any part of this Agreement but shall only consider the question in dispute, subject to the powers given to an Arbitration Board under this Agreement. When the employee has been found to have been unjustly dealt with, the Board of Arbitration shall have the power to order reinstatement with or without compensation as it sees fit. In the event that either the Company or the Union wish to present a policy grievance alleging a violation of this Agreement, such grievance must be presented in writing within seven

ARTICLE GRIEVANCE AND ARBITRATION. The parties Either the Employer, the Union or any employee has a right to this Agreement agree that all steps shall be taken lodge a grievance with respect to assure that complaints relating to the administration or interpretation any matter arising out of this Agreement or concerning the interpretation, application or alleged violation of this Agreement. Any employee believing that he has been unjustly dealt with or that the provisions of this Agreement have not been complied with, shall be adjusted or finalized as quickly as possible. Every effort will be made have the right to settle disputes during place such grievances in the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members hands of the Union Grievance in order for review and adjustment by the Employer, if necessary. Such grievances shall be processed as follows: STEP ONE Between the employee concerned, his Union representative and the Manager. The grievance must be filed within eighteen (18) working days after the event giving rise to investigate the grievance occurs and within this period of time it shall be discussed at this Step. The Manager shall give an oral decision within four (4) working days from the date discussion took place. If the Union wishes to appeal to the next Step, the grievance shall be reduced to writing and shall contain the provision of the agreement which has been allegedly violated. Notice of appeal shall be filed with the Manager within six (6) working days from the Manager's oral decision. STEP TWO Between the employee concerned, the Union representative, the Manager, and/or the owner. National Grocers Co. or a representative to be designated by it shall receive a copy of the grievance and shall participate in grievance matters the discussion at this Step at the request of either the Employer or the Union. National Grocers Co. or its representative shall advise the Employer with respect to any matter in issue and the Union agrees Employer shall give due and serious consideration to such advice, provided always that the members of its Committee will cooperate with decision shall be made by the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsEmployer. The Company agrees that it discussion at this Step shall not prevent be held within seven (7) working days of the Committee from properly fulfilling its obligations to investigate and settle grievancesdate of the appeal. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then The decision of the following steps in the Grievance Procedure shall apply: Employer at this Step The grievance shall be in writing on and be made within four (4) working days of the date of the meeting. In the case of a formdismissal, a grievance may be filed by an employee who feels he was unjustly dealt with. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The Such grievance form must be presented to the Terminal Manager (or his designate) filed within five (5) working days after from the occurrence date of dismissal and shall commence at STEP TWO. In any subsequent disposal of this case during the grievance procedure, the Employer may re-instate the employee with full back pay, suspend the employee for a definite period or sustain the discharge. Grievances concerning rates shall be handled in accordance with the above procedure and the disposition of such grievances, if sustained, shall include the determination of the matter complained effective date of the increase with thereto. The Employer and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him within five (5) working days after he has received sameUnion may file grievances commencing at STEP TWO. If an Arbitrator finds that the matter is not settledEmployer or the Union has violated the Collective Agreement, it shall have the Local Chairperson of power to award compensation to the Employer, the Union or his representative mayany employee affected by the violation. Any liability, within five (5) working days after receiving the written financial or otherwise, of the Terminal Manager (or his designate), present the grievance to the Vice-president any individual Employer arising out of the Company or his nominee. Following presentation a violation of the grievance under this Step, there Agreement shall be arranged a meeting between management the sole and the Grievance Committee which meeting exclusive liability of such Employer and other Employers shall occur within seven (7) working days after the grievance has been presented to the Vice-president (not be jointly or his nominee), who shall give his written reply within sevenseverally liable for such violations.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Proceduregrievance procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its fulfillingits obligations to investigate and settle grievances. An employee who has Before leaving his work to attend to business properly arising from this Agreement, the Xxxxxxx concerned shall first obtain the permission of his immediate supervisor or dispatcher, and all time away from work shall be devoted to the handling of the particular business necessitating his absence. Subject to the terms of this Agreement a complaint grievance shall discuss his complaint consist of a dispute concerning interpretation and application of any clause in this Agreement, alleged violations of the Agreement, and alleged abuses of discretion by supervision in the treatment of employees contrary to the terms of the Agreement. any question arises as to whether a particular dispute is or is not a grievance, within the meaning of these provisions, the question may be taken up through the grievance procedure and determined, if necessary, by arbitration. There shall be an xxxxxxx effort on the part of both parties to settle such grievances promptly through the following steps: The employeeshall take up the matter with his supervisorXxxxxxx prior to taking the matter up with Xxxxxxx or Supervisor in question. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (Xxxxxxx or his designate) Supervisor and one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager (Xxxxxxx or his designate) within five (5) working Supervisorwithin ten days after the occurrence Occurrence of the matter complained of and the Terminal Manager (Xxxxxxx or his designate) Supervisor shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. Step If the matter is not settled, settled the Local Chairperson Chief Xxxxxxx of the Union or his representative may, within five (5) working days after receiving the written reply of the Terminal Manager (Supervisor or his designate)Xxxxxxx, present the grievance to the Vice-president General Manager of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management Management and two (2) members of the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has grievancehas been presented to the Vice-president (General Manager or his nominee), who . The General Manager or his nominee shall give his decision in writing to the Union within three (3) days, or a longer period if mutually agreed upon with Union. In the event that the matter has not been settled, either party may, within fifteen working days following the decision of the General Manager, refer the matter to arbitration by giving to the other party a written reply notice of its intention to proceed to arbitration and this Notice shall state the specific matter to be dealt with at arbitration and the specific relief sought by the party. The party referring the matter to arbitration shall name its nominee to the Arbitration Board within ten (10) working days after receiving the notice. Should either party fail to appoint a nominee within the limited time, the appointment shall be made by the Ontario Labour Management Arbitration Commission upon the request of either party. The two (2) nominees of the parties shall, within ten (10) days appoint or select a chairman for the Arbitration Board, but if they are not able to agree upon a chairman within the time limit, the appointment shall be made by the Ontario Labour Management Arbitration Commission upon the request of either party. The Board of Arbitration so constituted of three (3) members shall then forthwith consider and determinethe matters in issue which have been submitted to them for disposal and the decision of a majority of the members of the Arbitration Board shall be final and binding on all parties concerned. If there is no majority decision, the decision of the chairman shall be the decision of the Board. No person shall be appointed as an arbitrator who has been involved in any matter concerningthe industrial relations between the Company and the Union, or who has acted as a paid agent, Attorney or Solicitor for either party. Each of the parties hereto shall bear the expense of its own representative to a Board of Arbitration and the parties shalljointly and equally bear the expense, if any, of the chairman of such Board of Arbitration. No matter shall be submitted to the Board of Arbitration which has not been properly carried through previous Steps of the grievance procedure in accordance with this Agreement The Arbitration Board shall not make any decision inconsistent with this Agreement, nor alter, modify or amend any part of this Agreement but shall only consider the question in dispute, subject to the powers given to an Arbitration Board under this Agreement. When the employee has been found to have been unjustly dealt with, the Board of Arbitration shall have the power to order reinstatement with or without compensation as it sees fit. In the event that either the Company or the Union wish to present a policy grievance alleging a violation of this Agreement, such grievance must be presented in writing within seven

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee Committees will cooperate co-operate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between Subject to the terms of this Agreement which relate to the investigation following administration of discipline or the decision of the Company to discharge an employee and his supervisor then or an feels he had been unjustly dealt with, the following steps in the Grievance Procedure procedure shall applybe followed: Step STEP The grievance shall be in writing on a form. One writing, copy of this form which shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him in writing within five (5) working days after he has received sameit. The grievance must be in a legible form and signed by the employee. STEP If the matter is has not been settled, the Local Chairperson Union Xxxxxxx of the Union or his representative employee involved may, within five (5) working days after receiving the written of answer from the Terminal Manager (or his designate)Manager, present the grievance in writing to the Vice-president General Manager or nominee, who shall render his decision in writing within five (5) working days after receiving it. STEP If the matter is not settled the Chief Xxxxxxx and/or representative may, within five (5) working days after receiving a written decision of the Company General Manager or his nominee, appeal the case in writing to the General Manager or nominee. Following the presentation of the grievance under at this Step, Step there shall be arranged a meeting between management Management and the Grievance Committee which meeting shall occur will take place within seven (7) working 7)working days after the grievance has been presented to the Vice-president (General Manager or his nominee), who shall give his written reply within seven.

ARTICLE GRIEVANCE AND ARBITRATION. The parties All differences between the Employer, the Union the employees who are subject to this Collective Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation term of this Agreement or to the interpretation, application, administration or alleged contravention thereof, or to any alleged violations shall be adjusted settled and disposed of exclusively in the manner herein provided: Grievances submitted by or finalized as quickly as possible. Every effort will on behalf of employees must be made submitted promptly and they must be submitted by the employee to settle disputes during the early stage immediate Supervisor within three (3)days of the Grievance Procedureevent grieved. It is understood that Failing settlement with the Supervisor, the grievance must be submitted in writing for settlement by a reasonable amount of time may be spent by the members representative of the Union Grievance to a representative of the Employer, who shall meet within two (2) weeks and endeavor to settle the matter. Any grievance not submitted in order writing to investigate the Employer within ten days from the date of the alleged violation shall be deemed waived and participate forfeited for all purposes. Should the parties be unable to reach a mutually satisfactory agreement within two (2)weeks, either party desiring arbitration shall notify the other party, in grievance matters writing, within fourteen (14)days thereafter, whereupon the matter shall be submitted to an arbitrator, who shall be a disinterested person, and who shall be mutually selected by the Employer and the Union agrees Union. In the event that an Agreement as to who should arbitrate the members difference cannot be reached, either party may apply to the appropriate Minister of its Committee will cooperate with Labour for a list of seven (7) prospective arbitrators to be forwarded to each of the Company in not conducting investigations in a manner which will unduly interfere with parties. Upon receiving the Company's operationslist, the parties shall strike first by the party requesting arbitration then alternately until only one (I)name remains. The Company agrees that it remaining Arbitrator shall not prevent hear and arbitrate the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxxcase. The grievance form must be presented to the Terminal Manager (or his designate) arbitrator shall render a decision within five (545) working days following his or her appointment, and the decision shall be final and binding upon both parties only insofar as the decision relates directly to the items enumerated in the original complaint. Time limits referred to in this Article may be extended by mutual agreement and must be specified in writing. The Arbitrator shall not have the right or power, to add to, take away, amend, modify, change or disregard any of the provisions of this Agreement, and may consider and decide only the particular grievance presented. The expense and fee of the Arbitrator shall be borne equally by the Company and the Union. A grievance may not be submitted to arbitration unless the demand for arbitration shall be made by the party demanding same in writing to the other party within forty-five (45) days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. If the matter is not settled, the Local Chairperson of the Union or his representative may, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance which gave rise to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within seveng nce.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate supervisor the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the matter complained of employee. Failing settlement within the five (5) days, it shall then be taken up as a grievancewithin five (5) days following his immediate supervisor'sdecision in the following manner and sequence: STEP ONE The employee shall the Terminal Manager (or grievance, in writing, and signed by to his designate) shall answer the grievance immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will deliver his decision in writing on the form presented to him within five (5) working days after he has received samefollowing the day on which the written grievance was presented to him. If Failing settlement, then: STEP TWO Within five (5) days following the matter is not settleddecision under Step the employee, accompanied by a union xxxxxxx, or the Local Chairperson of union xxxxxxx shall submit the Union or written grievance to his representative mayDepartment Head, who will deliver his decision in writing within five (5) working days after receiving following the written day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement, then: STEP THREE Within five (5) days following the decision in the immediately preceding step, the grievance shall be writing to the Chief Executive Officer of the Terminal Manager Hospital or the designated Hospital representative. A meeting will then be held between the Chief Executive Officer or the designated Hospital representative and the designated union representatives who may be accompanied by the general representative of the Union, within five (or his designate), present 5)days of the submissionof the grievance to the Vice-president at Step unless extended by mutual agreement of the Company or his nomineeparties. Following presentation The decision of the grievance under this Step, there Hospital shall be arranged a meeting between management and delivered in writing ten days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify .the nature of the grievance, the remedy sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right, upon request, to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall notify the Union of ‘such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. The may have the assistance of a reasonable amount of time may union xxxxxxx if he so desires. Such complaint shall be spent by discussed with his immediate supervisor within five days after the members circumstances giving rise to it have occurred or reasonably to have come to the attention of the Union Grievance in order to investigate and participate in grievance matters and Failing settlement within the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that five (5) days, it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has then be taken up as a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after following his immediate supervisor’s decision in the occurrence of following manner and sequence: The employee shall submit the matter complained of grievance, in writing, and the Terminal Manager (or signed by him, to his designate) shall answer the grievance immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The' immediate will deliver his decision in writing on the form presented to him within five (5) working days after he has received samefollowing the day on which the written grievance was presented to him. If Failing settlement, then: Within five (5) days following the matter is not settleddecision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the' written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Head are the same person. Failing settlement, then: Within five (5) days the decision in the immediately preceding step, the Local Chairperson grievance shall be submitted in writing to the Chief Executive Officer of the Union Hospital or his the designated Hospital representative. A meeting will then be held between the Chief Executive Officer or the designated Hospital representative mayand the union representatives who may be accompanied by the general representative of the Union, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at Step unless extended by mutual agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered in writing within ten days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee Committees will cooperate co-operate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An Subject to the terms of this Agreement which relate to the investigation following administration of discipline or the decision of the Company to discharge an employee or an employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then feels had been unjustly dealt with, the following steps in the Grievance Procedure procedure shall applybe followed: Step STEP STEP The grievance shall be in writing on a form. One writing, copy of this form which shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxxXxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance presented to in writing on the form presented to him within five (5) working days after he has received sameit. The grievance must be in a legible form and signed by the employee. If the matter has not been settled, the Union Xxxxxxx of the employee involved may, within five (5) working days after receiving the written answer from the Manager, present the grievance in writing to the General Manager or his nominee, who shall render his decision in writing within five (5) working days after receiving it. STEP If the matter is not settled, settled the Local Chairperson of the Union or Chief Xxxxxxx his representative may, within five (5) working days after receiving the a written decision of the Terminal General Manager (or his designate)nominee, present appeal the grievance case in writing to the Vice-president Director of the Company Human Resources or his nominee. Following the presentation of the grievance under at this Step, Step there shall be arranged a meeting between management Management and the Grievance Committee which meeting shall occur will take place within seven (7) working days after the grievance has been presented to the Vice-president (Director of Human Resources or his nominee). In the event that the matter has not been settled, who either Party may, within ten (10) working days of the aforesaid meeting, contact the other Party in an endeavour to agree on a single arbitrator. Failing agreement within three (3) working days, arbitration will be instituted under the following conditions. The Party desiring arbitration will give the other party a written notice of its intention and notice shall give his written reply state the specific matter to be dealt with at arbitration and the specific relief sought by the Party. The Party referring the matter to arbitration shall name its nominee to the Arbitration Board such notice. The other Party shall name its nominee to the Arbitration Board within sevenfive (5) working days after receiving a notice. Should either Party fail to appoint a nominee, shall be appointed at the request of the other nominee by the Federal Minister of Human Resources. The two nominees of the parties shall, within five (5) working days appoint or select a for the arbitration board, but if they are not able to agree on the selection of a chairman, shall request the Federal Minister of Human Resources to make the appointment. The Board of Arbitration so constituted of three (3) members shall then forthwith consider and determine the matters in issue which have been submitted to them for disposal and decision of a majority of the members of the Arbitration Board shall be final and binding on Parties concerned. If there is no majority decision, the decision of the Chairman shall be the decision of the Board. Each of the Parties hereto shall bear the expense of its own representative to a Board of Arbitration and the Parties shall jointly and equally bear the expense, if any, of the third Party of such Arbitration Board, or a single arbitrator.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Either the Employer, the Union or any employee has a right to this Agreement agree that all steps shall be taken lodge a grievance with respect to assure that complaints relating to the administration or interpretation any matter arising out of this Agreement or concerning the interpretation, application or alleged violation of this Agreement. Any employees believing that they have been unjustly dealt with or that the provisions of this Agreement have not been complied with, shall be adjusted or finalized as quickly as possible. Every effort will be made have the right to settle disputes during place such grievances in the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members hands of the Union Grievance in order to investigate for review and participate in grievance matters adjustment by the Employer, if necessary. Such grievances shall be processed as Step One: Between the employee concerned, the Union representative and the Manager. The grievance must be filed within eighteen working days after the event giving rise to the grievance occurs and within this period of time it shall be discussed at this step. The manager shall give an oral decision within four working days from the date the discussion took place. If the Union agrees that wishes to appeal the members next Step, the grievance shall be reduced to writing and shall contain the provision of its Committee will cooperate the Agreement which has been allegedly violated. Notice of appeal shall be filed with the Company Store Manager within six working days from the Store Manager’s oral decision. Step Two: Between the employee concerned, the Union representative, the Manager, the District Supervisor and/or their delegates. The discussion at this Step shall be held within seven working days of the date of the appeal. The decision of the Employer at this Step shall be in not conducting investigations writing and be made within four working days of the date of the meeting. Should the Union wish to appeal, such notice of appeal must be in a manner which will unduly interfere writing with the Company's operationsHead Office of the Employer within one week of the decision of the Employer at STEP TWO. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall applyStep Three: Step The grievance shall be forwarded to the Head Office of the Employer, which shall have one week to dispose of the grievance. The disposition shall be in writing on and returned to the officers of the Union. If considered necessary by the parties, a formmeeting may be held by the parties and may include the interested persons. One copy of this form If a meeting is held, the decision shall be given to the Terminal Manager (other party within seven days from the date of the meeting. In the case of a dismissal, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within five working days from the date of dismissal and commence at STEP TWO. In any subsequent disposal of this case during the grievance procedure, the Employer may the employee with full back pay, suspend the employee for a definite period or his designate) and one copy sustain the discharge. Grievances concerning rates shall be given handled in accordance with the above procedure and the disposition of such grievances, if sustained, shall include the determination of the effective date of the increase with thereto. The Employer or the Union may file grievances commencing at STEP THREE. If an Arbitration Board finds that the Employer or the Union has violated the Collective Agreement, it shall have the power to award compensation to the employee's xxxxxxx. The grievance form must be presented to Employer or any employee affected by the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. If the matter is not settled, the Local Chairperson of the Union or his representative may, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevenviolation.

ARTICLE GRIEVANCE AND ARBITRATION. The parties Either the Employer, the Union or any employee has a right to this Agreement agree that all steps shall be taken Lodge a grievance with respect to assure that complaints relating to the administration or interpretation any matter arising out of this Agreement or concerning the interpretation, application or alleged violation of this Agreement. Any employees believing that they have been unjustly dealt with or that the provisions of this Agreement have not been complied with, shall be adjusted or finalized as quickly as possible. Every effort will be made have the right to settle disputes during place such grievances in the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members hands of the Union Grievance in order to investigate for review and participate in grievance matters adjustment by the Employer, if necessary. Such grievances shall be processed as follows: STEP ONE: Between the employee concerned, the Union and the Manager. The grievance must be filed within eighteen working days after the event giving rise to the grievance occurs and within this period of time it shall be discussed at this Step, The Manager shall give an oral decision within four working days from the date the discussion took place. If the Union agrees that wishes to appeal the members next Step, the grievance shall be reduced to writing and shall contain the provision of its Committee will cooperate the Agreement which has been allegedly violated. Notice of appeal shall be filed with the Company Store Manager within six working days from the Store Managers' oral decision. STEP TWO: Between the employee concerned, the Union representative, the Manager, the District Supervisor and/or their delegates. The discussion at this Step shall be held within seven working clays of the date of the appeal. The decision of the Employer at this Step shall be in not conducting investigations writing and be made within four working days of the date of the meeting. Should the Union wish to appeal, such notice of appeal must be in a manner which will unduly interfere writing with the Company's operationsHead Office of the Employer within one week of the decision of the Employer at STEP TWO. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall applySTEP THREE: Step The grievance shall be forwarded to the Head Office of the Employer, which shall have one week to dispose of the grievance. The disposition shall be in writing on and returned to the officers of the Union. If considered necessary by the parties, a formmeeting may be held by the parties and may include the interested persons. One copy of this form If a meeting is held, the decision shall be given to the Terminal Manager (other party within seven days from the date of the meeting. In the case of a dismissal, a grievance may be filed by an employee who feels he was unjustly dealt with. Such a grievance must be filed within five working days from the date of dismis- xxx and commence at STEP TWO. In any subsequent disposal of this case during the grievance procedure, the Employer may the employee with full back pay, suspend the employee for a definite period or his designate) and one copy sustain the discharge. Grievances concerning rates shall be given handled in accor- dance the above procedure and the disposition of grievances, if sustained, shall include the determination of the effective date of the increase with retroactivity thereto. The Employer or the Union may file grievances at STEP If an Arbitration Board finds that the Employer or the Union has violated the Collective Agreement, it shall have the power to award compensation to the employee's xxxxxxx. The grievance form must be presented to Employer or any employee affected by the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to him within five (5) working days after he has received same. If the matter is not settled, the Local Chairperson of the Union or his representative may, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevenviolation.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a .grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the sought, and should, where possible specify the provisions of the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall the right, upon request, to the presence of xxxxxxx. the case suspension or discharge, the Hospital shall notify the employee of this Agreement right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an no grievance until he has first given his immediate supervisor the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may-have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager (or his designate) five days, it shall answer the then up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor's decision in the following manner and sequence: The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. If The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will deliver his decision in writing within five days following the matter is not settledday on which the written grievance was presented to him. Failing settlement, then: Within five (5) days following the Local Chairperson of decision under Step the Union employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his’Department Head, who will deliver his representative may, decision in within five (5) working days after receiving following the written day on which the grievance was presented to him. This step may be omitted where the employee’s immediate supervisor and Department Head are the person. Failing settlement, then: Step five (5) days following the decision in the immediately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer of the Terminal Manager (Hospital or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendesignated Hospital representative.

ARTICLE GRIEVANCE AND ARBITRATION. The parties to this Agreement agree that all steps shall be taken to assure that complaints relating to the administration or interpretation of this Agreement shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It is understood that a reasonable amount of time may be spent by the members of the Union Grievance Committee in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operations. The Company agrees that it shall not prevent the Committee from properly fulfilling its obligations to investigate and settle grievances. An employee who has a complaint shall discuss his complaint with his supervisor. If a matter is not settled between an employee and his supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence of the matter complained of and the Terminal Manager (or his designate) shall answer the grievance in writing on the form presented to presentedto him within five (5) working days after he has received same. Step If the matter is not settled, the Local Chairperson of the Union or his representative may, within five (5) working days after receiving the written reply of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation of the grievance under this Step, there shall be arranged a meeting between management and managementand the Grievance Committee which meeting shall GrievanceCommitteewhich meetingshall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within seven

ARTICLE GRIEVANCE AND ARBITRATION. The For the purposes of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisions Agreement which are alleged to have been violated. At the time formal discipline imposed or at any stage of the grievance procedure an employee shall have the right, upon request, to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of this Agreement right advance. Where the Hospital deems necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate supervisor the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor's decision in the following manner and sequence: The employee shall submit the grievance, writing, and signed by him, to his immediate supervisor. If The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will deliver his decision writing within five (5) days following the matter is not settledday on which the written grievance was presented to him. Failing settlement, then: Within five (5) days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement, then: Step Within five (5) days following the decision in the immediately preceding step, the Local Chairperson grievance shall be submitted writing to the Chief Executive Officer of the Union Hospital or his the designated Hospital representative. A meeting will then be held between the Chief Executive Officer or the designated Hospital representative mayand the designated union representatives who may be by the general representative of the Union, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at Step unless extended by mutual agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered writing within ten (10) days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.

ARTICLE GRIEVANCE AND ARBITRATION. The For the purpose of this Agreement, a grievance or complaint is defined as a difference arising either between a member of the bargaining unit and the Hospital or between the parties to this Agreement agree that all steps shall be taken to assure that complaints hereto relating to the interpretation, application, administration or interpretation alleged violation of this the Agreement. The grievance shall identify the nature of the grievance, the remedy sought, and should, where possible specify the provisionsof the Agreement which are alleged to have been violated. At the time formal discipline is imposed or at any stage of the grievance procedure, an employee shall have the to the presence of xxxxxxx. In the case of suspension or discharge, the Hospital shall notify the employee of his right in advance. Where the Hospital deems it necessary to suspend or discharge an employee, the Hospital shall notify the Union of such suspension or discharge in writing, within three (3) days. It is the mutual desire of the parties hereto that complaints shall be adjusted or finalized as quickly as possible. Every effort will be made to settle disputes during the early stage of the Grievance Procedure. It , and it is understood that a reasonable amount an employee has no grievance until he has first given his immediate supervisor the opportunity of time may be spent by the members of the Union Grievance in order to investigate and participate in grievance matters and the Union agrees that the members of its Committee will cooperate with the Company in not conducting investigations in a manner which will unduly interfere with the Company's operationsadjusting his complaint. The Company agrees that it shall not prevent may have the Committee from properly fulfilling its obligations to investigate and settle grievancesassistance of a union xxxxxxx if he so desires. An employee who has a Such complaint shall discuss his complaint be discussed with his supervisor. If a matter is not settled between an employee and his immediate supervisor then the following steps in the Grievance Procedure shall apply: Step The grievance shall be in writing on a form. One copy of this form shall be given to the Terminal Manager (or his designate) and one copy shall be given to the employee's xxxxxxx. The grievance form must be presented to the Terminal Manager (or his designate) within five (5) working days after the occurrence circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the matter complained of and employee. Failing settlement within the Terminal Manager five (or his designate5) days, it shall answer the then be taken up as a grievance in writing on the form presented to him within five (5) working days after he has received samefollowing his immediate supervisor's decision in the following manner and sequence: The employee shall submit the grievance, in writing, and signed by him, to his Immediate Supervisor. If The employee may be accompanied by a Union xxxxxxx. The supervisor will deliver his decision in writing within five (5) days following the matter is not settledday on which the written grievance was presented to him. The Union and the Hospital may meet to discuss the grievance at a time and place suitable to both parties. Failing settlement, then: Within five (5) days following the decision in the immediately preceding step, the Local Chairperson grievance shall be submitted in writing to the Director, Human Resources. A meeting will then be held between the Director of Human Resources or their designate and the designated union representativeswho may be accompanied by the general representative of the Union or his representative mayUnion, within five (5) working days after receiving the written of the Terminal Manager (or his designate), present the grievance to the Vice-president of the Company or his nominee. Following presentation submission of the grievance under this Step, there at Step unless extended by mutual agreement of the parties. The decision of the Hospital shall be arranged a meeting between management and delivered in writing within ten days following the Grievance Committee which meeting shall occur within seven (7) working days after the grievance has been presented to the Vice-president (or his nominee), who shall give his written reply within sevendate of such meeting.