Availability and Response. (a) Service Availability per Monthly Billing Period. Availability is defined as the relative amount of time a Circuit is usable during a monthly billing period. A Circuit is considered unavailable when there is a complete loss of use. Syringa Networks' Service availability objectives are 99.999% for Protected Service and 99.99% for Unprotected Service.
Appears in 4 contracts
Samples: Terms and Conditions With Service Level Agreement, Standard Terms and Conditions With Service Level Agreement, Service Level Agreement