Response and Repair Times. Syringa Networks' Mean Time to Repair (“MTTR”) objective is a yearly average of four (4) hours per occurrence with no single occurrence lasting more than six (6) hours from the time a Trouble Ticket is opened.
Response and Repair Times. Except as otherwise provided in this Agreement, in the event of a Service Outage, Click shall have repair personnel, when site access is granted, on site within three (3) hours after receiving notification of the outage from the NSA. Click! shall restore the Service as follows:
(i) The NSA will contact the Click! technician on stand-by within thirty
Response and Repair Times. In the event of a Services failure, Provider shall begin restoring service to the affected Services within the following time frames:
Response and Repair Times. In the event of a service outage affecting the telecommunication services (described as: the loss of connection, loss of service, loss of signal or loss of operational effectiveness), excluding a force majeure event, Lessee will respond within two (2) hours after receiving notification from the City and shall begin work to restore the service as soon as possible.
Response and Repair Times. XO's Mean Time to Repair ("MTTR") objective is a yearly average of two (2) hours per occurrence with no single occurrence lasting more than four (4) hours from the time a Trouble Ticket is opened.
Response and Repair Times. Below is listed the response and repair times the City would like to have achieved. Describe what your company can reasonably guarantee for response and repair times. If your times differ from what the City would like to achieve, please use the pricing pages so the difference in cost between your response and repairs times and what the City would like achieved.
A. All calls for service must be responded to by phone the same day they are made.
B. Emergency calls must be acknowledged within thirty (60) minutes, with mobilization to jobsite within ninety (90) minutes.
C. Repairs should be completed within twenty-four (24) hours. Repairs requiring more than twenty-four (24) hours should be brought to the attention of the City of Mesa authorized representative.
Response and Repair Times. In the event of a Capacity failure, Provider shall begin restoring service to the affected Capacity within the following time frames:
Response and Repair Times. In the event of a Service Outage, Service Provider will respond within thirty (30) minutes after receiving notification of the Outage from Customer. After receiving notification of the Outage from Customer, Service Provider shall restore the Service on its failed system as follows:
Response and Repair Times. In the event of a service outage affecting the telecommunication services (described as: the loss of connection, loss of service, loss of signal or loss of operational effectiveness), excluding a force majeure event, Lessee will respond within two (2) hours after receiving notification from the City and shall begin work to restore the service as soon as possible. Mean Time to Repair (“MTTR”) is the time it takes to fix a problem. The MTTR objective is a yearly average of two (2) hours per occurrence, with no single occurrence lasting greater than four (4) hours. Lessee shall maintain a twenty-four (24) hours a day, seven (7) days a week point-of-contact for the City to report system problems. In the event that Lessee is unable to restore a portion of the service within twenty- four (24) hours, Lessee shall pay the City liquidated damages in the amount of $50.00 per day or a portion thereof. The Parties agree the above amount is a reasonable forecast of damages to the City. This amount shall be increased for each Renewal Term, by no less than twenty percent (20%). A service outage begins when Lessee is notified or becomes aware of the failure, whichever occurs first. A service outage ends when the affected line and/or associated station equipment is fully operative, subtracting any delay time associated an ability to access the site or Property. Liquidated Damages do not apply to: (i) acts/omissions caused by the negligence or acts Lessor, (ii) failure of power; (iii) failure or malfunction of non-Lessee equipment or systems; (iv) circumstances or causes beyond the control of Lessee or its agents; (v) any period in which Lessee is not given access to the Service Property; or (vi) a planned service outage, unscheduled emergency maintenance, scheduled maintenance, alteration or implementation as described herein.
Response and Repair Times. The response and repair times shall always be calculated from the reporting of the malfunction within the framework of the service times provided:
a) Response time: If malfunctions are reported within the agreed on service times, ACP shall arrive at the location for rectifying the malfunction within the time indicated in the Maintenance and Service Agreement (e.g. 4 hours). For malfunctions reported outside of the agreed on service times, ACP shall arrive within the time indicated in the Maintenance and Service Agreement starting from the beginning of its service times. In exceptional cases (accident, unforeseeable catastrophes,…) ACP shall at the very least present an action plan within the stipulated response time and undertake to carry out repairs as soon as possible.
b) Repair time: ACP shall repair or replace the hardware within the time period stipulated by the Maintenance and Service Agreement (e.g. 6 hours) beginning from when the malfunction was reported. ACP shall undertake all appropriate efforts to repair the hardware in question within this time period. ACP shall be entitled to replace defective hardware with functional hardware, whereby the replacement can be on a temporary or permanent basis. For complex malfunction situations, a time line for rectifying the malfunctions, complete with corresponding activities, shall be drawn up in coordination with the client.
